User's Manual

Pyramid Series Proximity Readers
2177 Leghorn Street 01566-002 Rev. 1.2
Mountain View, CA 94043-1605 USA Page 21 of 22
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Pyramid SeriesProduct Manual
6.0 Troubleshooting the Reader Installation
Table 3: Reader Installation
Problem Possible Cause Corrective Action
The reader does
not recognize a
card/tag (no
beep, no LED
flash).
1. One or more of the
reader’s wiring
connections are
incorrect.
• Power down the reader/access panel
and verify the wiring connections are
correct for the reader/access panel
combination per the instructions in
the Wiring Connections section
beginning on page 12.
2. The reader is not
receiving proper
power from the
access panel.
• Verify the voltage supplied to the
reader is between 5 and 14 VDC.
a
3. The reader is
mounted too close to
a device that radiates
electromagnetic
interference.
• Devices such as computer monitors
radiate electromagnetic interference
that affects read range. When
possible, relocate either the reader or
the device to provide a greater
distance between the two.
4. You are using an
incorrect type of
card.
• Make sure you are using an access
card that is compatible with the
reader.
5. You are using an
incorrect type of
card.
• Make sure you are using an access
card that is compatible with the
reader.
The reader has
a short read
range.
1. The reader/access
panel is not properly
grounded.
• Ensure there is a quality earth ground
connection made to the access panel.
Refer to the access panel’s
documentation for information
regarding the earth ground
connection.