Operating Guide

PAGE 7 OF 8
TROUBLE SHOOTING
NOTE: If you experience difficulties, please do not return this product to store. Any missing parts, hardware or
assembly problems, please call our customer service center at 1-866-949-3838.
WARNING: Turn off the appliance, unplug and let cool for at least 10 minutes before attempting to service. Only a
qualified professional should attempt to service or repair the appliance.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Simulated Flame Effect is dim or not
present
1. Dimmer control button is set too
low.
2. LED strip not functioning.
3. “Flame wand” has come loose
from bracket.
4. “Flame wand” motor is not
functioning.
1. Push flame button to increase
light.
2. Contact customer service center
at toll-free no. 1-866-949-3838
3. Remove screws holding back
panel in place and remove back
panel. Secure end of “Flame
wand” back into the support
bracket.
4. Contact customer service center
at toll-free no. 1-866-949-3838
The appliance turns off and will not
turn back on
1. The overheat protection device in
the appliance has been triggered.
2. House circuit breaker has been
tripped.
1. Turn all controls off, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and
then plug in and restart.
2. Reset house circuit breaker.
The appliance does not turn on when
the button is pushed to “ON”
The overheat protection device in the
appliance has been triggered.
Turn all controls off, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and then
plug in and restart.
Remote control does not work
1. Low batteries.
1. Replace all batteries in the remote
control.
ITEM# F15-I-005-009
MODEL# 15IN-23-100