Warranty Guide

Fiberon Residential Limited Warranty
FIB-0291-LIT Rev A 0814
Page 4 of 4
This section applies to any dispute between you and Fiberon relating to your Fiberon Product. "Dispute" will be given the
broadest possible meaning allowable under law.
4.1. Notice of Dispute. In the event of a dispute, you must give Fiberon a Notice of Dispute, which is a written statement that
sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief
requested. You must send any Notice of Dispute by U.S. Mail to Fiberon, Consumer and Technical Support Department, 181
Random Dr. New London, NC 28127. You will attempt to resolve any dispute with Fiberon through informal negotiation within
60 days from the date the Notice of Dispute is sent. After 60 days, you may commence arbitration.
4.2. Small Claims Court. You may also litigate any dispute in small claims court in your county of residence, if the dispute
meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you
negotiated informally first.
4.3. BINDING ARBITRATION. IF YOU AND FIBERON DO NOT RESOLVE ANY DISPUTE BY INFORMAL NEGOTIATION
OR IN SMALL CLAIMS COURT, ANY EFFORT TO RESOLVE THE DISPUTE WILL BE CONDUCTED EXCLUSIVELY BY
BINDING ARBITRATION. YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR
CLASS MEMBER) ALL DISPUTES IN COURT BEFORE A JUDGE OR JURY. Instead, all disputes will be resolved
before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal
Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator's award.
4.4. CLASS ACTION WAIVER. Any proceedings to resolve or litigate any dispute in any forum will be conducted
solely on an individual basis. Neither you nor Fiberon will seek to have any dispute heard as a class action, private
attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative
capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to
all affected arbitrations or proceedings.
4.5. Arbitration Procedure, Costs, Fees and Incentives. Any arbitration will be conducted by the American Arbitration
Association (the "AAA") under its Commercial Arbitration Rules and in many cases it’s Supplementary Procedures for
Consumer-Related Disputes. For more information, see www.adr.org or call 1-800-778-7879. In any dispute seeking less than
$10,000 in damages, Fiberon will promptly reimburse your filing fees and pay the AAA's and arbitrator's fees if you are the
prevailing party. You agree to commence arbitration only in your county of residence or New London, NC.
5. CHOICE OF LAW
North Carolina law shall govern the interpretation of this Limited Warranty and any claim that Fiberon has breached it,
regardless of conflict of law principles.
Please register your warranty at http://www.fiberondecking.com/about/registerWarranty. Fiberon strongly suggests our
customers register your warranty for quicker technical support and warranty service. Fiberon product registration is voluntary.
Failure to register will not diminish your limited warranty rights.
Fiberon Respects Your Privacy. Fiberon does not trade customer information. Just as important, you control how Fiberon
contacts you. We will collect your preferences at the end of warranty registration and we encourage you to view our complete
online privacy policy.