User's Manual

13
6, troubleshooting
The following are some of the problems that may occur during the
use and some solutions you could try. If you encounter an unsolvable
problem, please contact FiiO customer service center
([e-mail]).
Fault 1: No sound output
●Check whether this unit is turned on.
●Check whether the latest driver is downloaded on the official website
and installed correctly.
●Check whether Control Panel\All Control Panel Items \Sound shows
"FiiO Q series"
●Check whether the ‘FiiO Q series’ in the "playback device" is the
default device
●Check whether the headset is plugged in totally.
●Check whether the volume is too low, increase the volume of the
connected device or adjust the volume knob of K3 to increase the
volume of the unit.
Fault2: Small sound
●When using a high-impedance earphone, it is recommended to set the
GAIN switch to “H”.