Instructions / Assembly

Orange Book
OUT FILTER MATE™
SOFTENER CLEANER & SALT
BOOSTER
REV. 2
Page 5 of 6
Effective Date: 7/28/2017
-CONFIDENTIAL -SUMMIT BRANDS 7201 Engle Rd Fort Wayne, IN 800-654-0791
D12
Product Exposure Information
If there has been product exposure, connect immediately to Prosar (1-877-854-1817) or Poison
Center (1-800-222-1222).
Additional Information to Collect and Store in CRM System
For EVERY caller, regardless of the issue, it is imperative to request the date code and UPC (Bar
Code) information. On the OUT Filter Mate™ Softener Cleaner & Salt Booster bottle the date
code can be found stamped on the bottom of the bottle. The date code provides traceability of
when the product was produced and from which batch the product came. Ultimately if we can
determine which batch the product is coming from and when it was manufactured, we will be
able to provide the most quality product to the customers. The UPC determines the product
specific information.
For EVERY caller, it is important to request some form of contact information, whether that is an
email address, phone number or mailing address. This information will help us in following up
with customer problems and assure their satisfaction. The CRM system provides a form to gather
such data, and it is imperative to supply that form with its respective information.