Use & Care Guide

33
If you have trouble with this Fire Magic
®
grill, please use this list to identify the problem. By trying one or more of the
solutions to the possible cause, you should be able to solve the problem. If this list does not cover your present problem,
or if you have other technical diffi culties with the grill, please contact your local Fire Magic
®
dealer or visit our web site at
www.rhpeterson.com.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTION
Ignition system
failure
1. Power supply failure
2. Improper air shutter adjustment
3. Ignition wire disconnected
4. Low gas pressure
5. Front carry-over port
6. Igniter switch malfunction
1a. System reset: Disconnect and reconnect power to
grill (wait 5 seconds). With lights OFF, test ignition.
1b. Check and/or replace power supply.
2. Adjust air shutters.
3. Plug wires back into ignition switches.
4. Have the gas co. check supply pressure.
5. Clean burner ports.
6. Contact dealer for replacement.
Insuffi cient heat
1. Improper air-shutter adjustment
2. Using propane orifi ce for natural gas
3. Low gas pressure/fl ame (propane)
4. Low gas pressure/fl ame (natural)
1. Adjust air shutters.
2. Check/change orifi ces.
3. Shut off all valves, including propane tank,
and follow lighting instructions exactly. (See
important note* below.)
4. Have the gas co. check pressure at grill.
Uneven heating
1. Burner ports partially blocked by debris
2. Small spiders or insects in burner
3. Improper air shutter adjustment
1. Remove burners and clean out ports.
2. Inspect burners and orifi ces for spider webs or
other debris that may block fl ow.
3. Adjust air shutter.
Thermometer not
operating
1. Power supply failure
2. Thermometer failure
1. Check and/or replace power supply.
2. Check and/or replace thermometer.
Thermometer not
operating properly
1. Thermometer malfunction
1a. Disconnect and reconnect external power to grill.
1b. Check and/or replace thermometer.
Rotisserie noisy
1. Rotisserie out of balance 1. Adjust rotisserie counterbalance.
Burner goes out on
LOW
1. Valve “Low” setting needs adjustment
1. Light burner on HIGH, immediately turn to
LOW setting. Remove knob from valve and
using a small fl at screwdriver, slowly turn the
adjustment screw in the stem, a little at a time
(30° to 45°), in either direction, until the fl ame is
approximately
1
/
4
” in height from burner ports.
Interior light(s) not
operating
1. Light switch not functioning
2. Bulb(s) burned out
3. Power supply failure
1. Re-connect external power to grill or contact
dealer for replacement.
2. Contact dealer for replacement.
3. Check and/or replace power supply.
No power to grill
1. Input power source failure
2. Power supply failure
1. Check GFCI / circuit breaker.
2. Check and/or replace power supply.
Table 2
* Important: Propane tanks are equipped with a safety shutdown device that may cause low or no
gas/fl ame at the burners if operating and lighting instructions are not followed exactly. If
you suspect the propane tank safety shutoff is in effect, shut off all burner control valves
and the propane tank valve. Then read and follow the LIGHTING INSTRUCTIONS exactly.
Lighting instructions are located in your owner’s manual and printed on the grill’s metal
drip tray. If the problem persists, continue troubleshooting, or contact your local dealer
or R. H. Peterson for assistance.