User's Manual

HotPoint 1000R Outdoor Wireless Mesh Router
Page 21
Troubleshooting and Support Information
As a Firetide customer you are entitled to receive free support services on our web site and from
your authorized Firetide dealer.
Troubleshooting
The best way to troubleshoot individual HotPoint routers and your entire Firetide mesh network is
to use the HotPoint Manager software. With HotPoint Manager you will be able to view mesh
activity, customize your network configurations and change the default settings on your HotPoint
routers. This software is available from the Firetide web site. See page 17 for downloading and
installation instructions.
Register with us now to Access our Support Web Site
Registering as a customer on our web site entitles you to free information and materials to help
you get the most from your Firetide mesh network. Visit www.firetide.com/support for
information on becoming a registered customer and for access to our support materials.
Dealer Provided Technical Support and Warranty Services
If you need additional technical assistance that is not available on our web site, please don’t
hesitate to contact your Firetide dealer directly. All authorized Firetide dealers are trained and
authorized to provide technical support and warranty services for our products and have qualified
technical staff available to help you build and maintain your Firetide mesh network.
Product Returns
Please contact your Firetide dealer for instructions on returning defective or damaged products
for repair or replacement. Do not return products to Firetide, Inc.
Sales Support
If you need additional HotPoint wireless mesh routers or accessories, please contact your Firetide
dealer directly. If you do not know your dealer’s name, simply email [e-mail] and we
will send you the dealer information you need. To help us provide the best service possible, be
sure to include your phone number, address and the serial numbers of the HotPoint routers at
your location.