Warranty
Warranty & Repair Procedures
Step by Step Repair Procedure
Valid For: Generators and Inverters
Firman warrants to the original purchaser that the mechanical and electrical components will be free of defects in
material and workmanship for a period of one (1) year (parts and labor) and three (3) years (parts) from the original
date of purchase (90 days [parts and labor] and 180 days [parts] for commercial & industrial use). Transportaon
charges on product submied for repair or replacement under this warranty are the sole responsibility of the
purchaser. This warranty only applies to the original purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact the FIRMAN Service Center and FIRMAN will troubleshoot any issue via phone or e-mail. If the problem is not
corrected by this method, FIRMAN will, at its opon, authorize evaluaon, repair or replacement of the defecve part
or component at a FIRMAN Service Center. FIRMAN will provide you with a case number for warranty service. Please
keep it for future reference. Repairs or replacements without prior authorizaon, or at an unauthorized repair facility,
will not be covered by this warranty.
Normal Wear
Your product needs periodic parts and service to perform well. This warranty does not cover repair when normal use
has exhausted the life of a part or the equipment as a whole.
Step 1: Do not return unit to store or dealer!
Step 2: If a problem occurs call 1-844-347-6261 or email support@rmanpowerequipment.com
Step 3: Talk to 24 hour technical service to trouble shoot your problem.
Step 4: If problem can not be solved by phone, provide your zip code to locate 1 of our 8,700
authorized service centers in your area.
Step 5: If a specic part is broken, replacement parts can be shipped directly to the customer.