User's Manual

Page 68
Error Possible Cause Solutions
System is not receiving
power or is not powering up
Cable from power adapter is loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected to the back
of the unit
Cables are connected, but system is not receiving
sufficient power
• Confirm that the system is powered on (LED indicators on the top
should be ON)
• If the unit is connected through a power bar or surge protector,
try bypassing the bar and connecting the power directly to the
wall outlet
• Confirm that there is power at the outlet
• Connect the power cable to another outlet
• Test the outlet with another plugged device
Hard drive is not detected by
the system
Hard drive cables are loose or not properly connected
• Remove the housing and check that hard drive cables are firmly
connected
• Open the housing and install a 2.5 SATA hard drive
Mouse not detected by
system
Mouse cable is not connected or is not firmly
connected to the system
• Firmly connect the mouse cable to the USB Mouse port (not the
USB Data port) on the back panel.
System needs to be reset
• Power off the system (Turn power off by removing DC plug).
Firmly connect a USB mouse to the USB Mouse port on the back
panel of the system. Power on the system.
There is no picture on
selected channels/camera
picture is not being
displayed
Camera cables are loose or have become
disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and at the
camera
• Try moving the camera to another channel or use another cable
The image on the DVR
appears but does not have
sound
Audio cables are loose or have been disconnected • Check the AUDIO IN connection to the DVR
Audio channels are disabled insert check the system
settings
• Check the Audio Configuration
Volume on external speakers (not included) is low or
off
• Increase volume on external speakers (not included)
The system beeps at startup The beep at startup is normal
Troubleshooting
APPENDIX
TROUBLESHOOTING