Use and Care Manual

Page 98
If your problem is not listed below, please call our toll-free
number for more support. Tech Services: 800-323-9005.
Question: Why does NVR not work after
starting? Why did the NVR stop working?
Answer:
Check that the power adapter is
plugged into the NVR properly
Check the power source and all power cord
connections are properly connected
Make sure the power on-off switch on
the back of the NVR unit is on
Question: Why does the NVR reboot automatically?
Or stop for several minutes after starting?
Answer:
Check the supply voltage to be sure it is stable
Bad track on hard drive or the hard drive is bad
Instability of the front-end video signal
High temperature, too much dust, bad
NVR operating environment
Question: Why is there no video output
on single, multi or all channels?
Answer:
Check if the camera adaptor is properly connected
Check the cable for connecting video input/
output in the back panel of NVR
Insert the video source directly into the display
device and check if they are causing the problem.
Check the brightness of the picture and bring
it back to its original default setting
No video input signal or too weak
Question: What is the meaning of?
Answer:
Question: Why does NVR have problems
with real-time images, such as bad image
color or serious brightness distortion?
Answer:
If PAL and NTSC are not correctly selected, the images
will be in black and white and possibly a rolling screen.
NVR is not compatible with monitor
Adjust the NVR color settings
Question: Why is there no audio sound when monitoring?
Answer:
Check sound box or speaker functions.
Also check possible short circuit.
Audio source may be connected to the video
channel. You can click to full-screen to check.
The hardware of NVR is defective
Cameras are not audio capable
Speakers need to have an amplifier
Channel being monitored is not
connected to an audio camera
Volume regulate is turned down
Question: Why is there no audio when playing back?
Answer:
Check to see that the audio settings
for the channels are correct.
Audio is off in record menu
Question: Why is my system time not correct?
Answer:
Wrong setting or user did not click OK to confirm
Question: Why doesn’t motion detection work?
Answer:
The setting of motion detection area is not correct
Sensitivity is too low
Question: Why do I have no disc or disc mount error?
Answer:
The data being downloaded exceeds
the capacity of backup device
The backup device is incompatible
The backup device is damaged
Question: Why doesn’t the Remote Control work?
Answer:
The remote control is too far from the NVR
Remote control batteries are dead or low
Remote control is damaged, check by
using the control on the NVR
Question: Why can’t I log in over the Internet?
Answer:
Check the network to see if it is connected.
Check if LINK or 100M LED is displayed normally
on the panel; use ping xxx.xxx.xxx.xxx (NVR IP)
to check if the Internet is linked properly.
Make sure you are running Windows 7, Vista or XP
operating system and Internet Explorer 6.0 - 8.0
Refer to the network setup section in the manual.
Start / Stop Recording
Instant Playback
Audio On
Capture
PTZ Control
Digital Zoom
Image Settings
Live View Strategy
Information
Close
FAQ
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APPENDIX
FAQ’s