User Guide

72
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for induction
cookware and does not
indicate a fault.
The cooktop makes
a low humming noise
when used on a high
heat setting (especially
PowerBoost).
This is caused by the
technology of induction
cooking.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
Fan noise coming from
the cooktop.
Oven fan comes on
while using the cooktop.
A cooling fan built into your
cooktop has come on to
prevent the electronics from
overheating. It may continue
to run even after you’ve turned
the cooktop off.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
Pans do not become hot
and
appears in the
display.
The cooktop cannot detect the
pan because it is not suitable
for induction cooking.
The cooktop cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Use cookware suitable for
induction cooking. See
section ‘Choosing the right
cookware’.
Centre the pan and make
sure that its base matches
the size of the cooking
zone.
P flashes in the display
when you are trying to
set PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to cool
down.
The cooktop or a
cooking zone has turned
itself off unexpectedly,
a tone sounds and an
error code is displayed
(typically E or Er
alternating with one
or two digits in the
cooking zone displays).
Technical fault. Please note down the error
letters and numbers, switch
the power to the cooktop
off at the wall, and contact
your Fisher & Paykel
trained and supported
service technician or
Customer Care with the
error code information.