Installation and Operation Guide

30
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
The cooktop
cannot be
turned on.
No power. Make sure the cooktop is connected
to the power supply and that it
is switched on at the wall. Check
whether there is a power outage in
your home or area. If you’ve checked
everything and the problem persists,
call your Authorised Repairer or
Customer Care.
Cooking zones
seem to turn
themselves off
and on during use.
They cycle off and on
to maintain the selected
setting or prevent the glass
from overheating.
This is normal and needs no action.
The touch controls
are unresponsive.
The controls are locked. Unlock the controls. See section
‘Using your cooktop’ for instructions.
The touch controls
are difficult to
operate.
There may be a slight film
of water
over the controls or you
may be using the tip of
your finger when touching
the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
There is a metal
sheen on the
glass.
Cookware with copper or
aluminium base.
See ‘Care and cleaning’.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer being used.
Use cookware with flat and smooth
bases. See ‘Cookware and cooking
tips’.
See ‘Care and cleaning’.
The cooktop is
continuously
beeping and the
cooking zone
displays read out
Er03
Liquid has spilled onto the
touch control area.
There are objects (e.g
utensils) on the touch
control area.
Several touch controls are
registering continuous
contact (eg due to
someone resting their hand
or arm on the touch control
area).
Switch the power to the cooktop
off at the wall and see ‘Care and
cleaning’ for instructions.
Remove the objects from the touch
control area.
Remove the cause of continuous
contact.