Installation Guide

31
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The cooktop turns itself
off unexpectedly and the
cooking zone displays
read out
Er21 alternating
with H.
The cookop electronics have
overheated and the cooktop
turns itself off as a safety
measure.
Let the cooktop cool down
before using it again.
The cooktop turns itself
off unexpectedly and no
error message or hot
surface indication is
displayed.
There is a power outage in
your home or area.
Wait until the power comes
back on.
The cooktop turns itself
off unexpectedly and the
displays show an error
code (a letter and number
combination) other than
the two explained above.
Technical fault. Note down the error code,
then switch the power to the
cooktop off at the wall and
contact your Authorised
Serivce Centre or Customer
Care with the error code
information.
The cooktop cannot be
turned off.
Electronics fault. Switch the power to the
cooktop off at the wall and
call your Authorised Service
Centre or Customer Care.
The cooktop displays do
not come on at all or are
only partly visible.
Display fault. Call your Authorised Service
Centre or Customer Care.