User Manual
34
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Unclean dishes Wash program unsuitable 
for the load.
See your ‘Quick start guide’ for a suitable 
wash program, or the soils were too 
heavily baked on and dishes may need 
soaking.
Spray arm unable to 
rotate.
Ensure no items are obstructing the spray 
arm path. 
Make sure the spray arm is mounted 
correctly and free to rotate around.
Drawer overloaded/
incorrectly loaded.
Refer to the section on loading.
Filter plate/drain filter is 
incorrectly inserted.
See section ‘User maintenance 
instructions’.
Detergent put in the 
wrong compartment of 
the dispenser.
Detergent must be placed in the large 
compartment. See section ‘Adding 
detergent’ for information.
Excess food not removed 
from dinnerware prior to 
loading.
Scrape all food scraps off dinnerware prior 
to loading.
Unsuitable detergent. Use detergents suitable for automatic 
dishwashers. See section ‘Adding 
detergent’ for examples of suitable and 
unsuitable detergent types.
Not enough detergent. See section ‘Wash programs and detergent 
quantities’ or follow the detergent 
manufacturer’s instructions.
Spray arm holes are 
blocked.
Clean the spray arm.
Filter plate/drain filter is 
blocked.
Clean the filter plate and drain filter.
Hard water  Increase the rinse aid setting and the 
amount of detergent. See section ‘Water 
hardness and dishwashing’.
Models with built in water softener 
(‘H’ models only):
Increase the water softener setting. See 
section ‘Water softener’.
Models without built in water softener:
If living in an area with very hard 
water, consult a plumber on installing a 
household water softener.










