Use and Care Guide
21
EN
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or
theCustomer Care Center.
Product parts and accessories can be purchased through the Fisher & Paykel
CustomerCare Center, or online at fisherpaykel.com (this service is available to
selectedmarkets only).
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate
No electricity at
poweroutlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the
sameoutlet.
Check house fuse.
Light not
working
Light not functioning. The lighting cannot be serviced by
the user. Contact your Fisher & Paykel
dealer or trained and supported
servicetechnician.
Appliance not working. Check appliance is turned on at the wall
or at the isolating switch.
Light and
display not
working
Product in Sabbath mode.
Press
, and buttons together for
4seconds.
Storage
compartments
too warm
Temperature setting
notcorrect.
See ‘ActiveSmart™ special features’
section of this User guide.
Frequent door openings. Minimize door openings to allow
temperature to stabilize.
Large amount of food
has been recentlyadded.
Select ‘Max Cool’ or ‘Fast Freeze’
features to assist in lowering the
temperature quickly.
Food freezing
in the fridge
compartment
Temperature setting is
notcorrect.
See ‘ActiveSmart™ special features’
section of your User guide.
Food placed directly
infront of air outlets.
Move chill sensitive foods away from
thecenter back of the shelves.
Unfamiliar
noises
Cabinet not stable
orlevel.
See Installation guide supplied with
thisappliance.
Freezer is defrosting. This is normal.
Ice maker
sounds
Normal ice maker
operation.
See ‘User warnings and sounds’ section.
Food Mode is
not available
Not all combinations of
food modes are available
in all compartments.
Try to select the desired Food Mode
inadifferent compartment.