User Manual
39
TROUBLESHOOTING
Operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer stops working
mid cycle
The washer has detected a fault. Refer to ‘Fault Codes’
Power or water failure. Check the power and/or water is
working correctly.
Washer has been paused.
Touch the
button to continue.
Too many suds. Washer is waiting for suds to dissolve
before continuing the cycle.
Washer drains while filling Drain hose too low. Ensure the height of the drain hose is
at least 800mm from the floor level,
refer to ‘Draining’.
Drain hose sitting in water. Clear the drain.
Washer is not draining Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose higher than 1200mm
above floor level.
Lower the level of the drain hose, refer
to ‘Drainage’.
Filling continuously Drain hose not connected to
standpipe or tub.
Connect drain hose correctly, refer to
‘Drainage’.
Machine siphoning. Ensure standpipe or tub is at least
800mm from the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent
only, refer to ‘Detergent and Fabric
Softener’.
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level,
refer to ‘Detergent and Fabric Softener
Not spinning properly Load has gone out of balance. Open door and redistribute load, then
restart the washer.
Machine is not level. Ensure machine is correctly levelled,
refer to ‘Levelling the machine’
Suds build up. Check the amount of detergent used,
reduce if necessary.