User manual

Troubleshooting
If your child experiences one of the following problems, it may be fixed by
restarting the tracker:
l Not syncing despite successful setup
l Not responding to taps
l Unresponsive despite being charged
l Not tracking steps or other data
Note:Restarting Ace reboots the device but does not delete any data.
To restart Ace:
1. Plug the charging cable into the USBport on a computer or a UL-certified
USBwall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port. You'll know
the connection is secure when the tracker vibrates and you see a battery icon
on your tracker's screen.
3. Press the button on the charging cable 3 times within 8 seconds, briefly
pausing between presses. The button is on the end of the charging cable that
is plugged into the computer. 8 seconds after the first button press, the Fitbit
logo appears on the tracker's display. This indicates that Ace restarted.
4. After the logo appears, unplug Ace from the charging cable.
For additional troubleshooting or to contact Customer Support, see help.fitbit.com.
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