Product manual

17
Restarting your Charge HR
If you experience one of the following problems with your Charge HR, it may be fixed
by restarting your tracker. Note that restarting your tracker does not delete any data.
• It is not syncing
• It is not responding to movement
• It does not respond even when in a charger
• It has a battery charge but is not lighting up
• It isn't tracking your steps
• It is not responding to button presses
To restart your Charge HR:
1. Plug your charging cable into your computer and attach the Charge HR to the
cable.
2. When your tracker starts charging, press and hold the button for 10 or more
seconds until the Fitbit logo followed by a version number appears (for
example, “V88”).
3. Let go of the button.
Your Charge HR should now work normally.
For additional troubleshooting or to contact Customer Support, see
https://help.fitbit.com.