User's Manual

Troubleshooting your Fitbit Alta HR

If you experience one of the following problems, it may be fixed by restarting your tracker:

 Not syncing despite successful setup

 Not responding to taps

 Unresponsive despite being charged

 Not tracking your steps or other data

Note: Restarting your tracker reboots the device but does not delete any data.

To restart your tracker:

1. Plug your charging cable into a USB port on your computer.

2. Insert the other end into the port on the back of your Alta HR. Your Alta HR will begin charging.

3. Press the button on your charging cable three times within eight seconds, briefly pausing between

presses. The button is on the end of the charging cable that is plugged into the computer.

Eight seconds after the first button press, you’ll see the Fitbit logo on the display. This is your

indication that the tracker restarted.

4. After you see the logo you can unplug Alta HR from the charging cable.

For additional troubleshooting or to contact Customer Support, see http://help.fitbit.com.