User Manual

Troubleshooting
If your tracker is not working properly, review our troubleshooting guidance below.
Visit help.fitbit.com for more information.
Heart-rate signal missing
Alta HR continuously tracks your heart rate while you're exercising and throughout
the day. Occasionally, the heart-rate sensor on your tracker may have difficulty
finding a good signal. When this happens, you'll see dashed lines where your
current heart rate usually appears.
If you're not getting a heart-rate signal, first make sure you're wearing your tracker
correctly, either by moving it higher or lower on your wrist or by tightening or
loosening the band. Alta HR should be in contact with your skin. After holding your
arm still and straight for a short time, you should see your heart rate again.
If the heart rate signal is still missing, check your Heart Rate setting on your Fitbit
dashboard and make sure it’s set to On or Auto.
Unexpected behavior
If you experience one of the following problems, it may be fixed by restarting your
tracker:
l Not syncing despite successful setup
l Not responding to taps despite being charged
l Not tracking your steps or other data
Note:Restarting your tracker reboots the device but does not delete any data.
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