Installation Guide

During Setup, Pucks may take up to five minutes* to join a Flair network. If after
five minutes you don’t see the units online, try the following troubleshooting
steps:
● Make sure that the batteries are properly installed and have enough
voltage.
● Move the Sensor Puck closer to the Gateway Puck temporarily to eliminate
range issues. If the unit comes online, you may need to add another
Gateway Puck or convert a Sensor Puck to a Gateway to improve signal
range (see below).
After Setup, Pucks will display their online status in the Flair App as “online” or
“offline”. You can check RSSI (signal strength) by viewing Home Statistics in the
Flair app menu. Good signal strength for a Puck is greater than -85dB.
Gateway Pucks communicate with the Flair App over WiFi. Sensor Pucks
communicate with a Gateway over a proprietary 915 MHz protocol. To improve
signal strength, you can add an additional Gateway Puck, or convert an existing
Sensor Puck to a Gateway. To convert a Sensor Puck to a Gateway Puck:
1. Plug the Puck to be used as the additional Gateway in to AC power using
the supplied Flair cable and adapter
2. In the Puck’s gear menu, select ‘Forget WiFi’; the Puck will restart
3. In the Pucks’ gear menu, select “Make Gateway”; the Puck will restart
4. In the Flair App click the plus and select “Add a New Gateway Puck”
5. Follow the Gateway setup wizard
* During Setup, device discovery is limited to 30 minutes. After 30 minutes of
inactivity, Flair will disable device discovery, and the Gateway will stop trying to
discover units. This is done to save power on the Sensor Pucks and to clear the Puck
screen.
Appendix B: Troubleshooting Connectivity
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