Troubleshooting Guide

3
9. Power on your computer and let it turn on normally.
10. Plug in your external backup and recover your data, following on-screen prompts to use
the Migration Assistant.
M13
1. Make sure your computer is running High Sierra or a newer macOS.
2. Backup your computer externally, using Time Machine.
3. Power down your computer and make sure it is not plugged into the charger.
4. Using the P5 screwdriver included in your order, remove all of the screws from the back
of your computer.
5. Remove the back panel of your computer starting near the hinge.
6. Using the T5 screwdriver included in your order, remove the SSD mounting screw.
7. Gently pull out the old SSD.
8. Insert the Feather SSD and secure with the mounting screw from step 6.
9. Return the back panel to your computer and secure with the screws from step 4.
10. Power on your computer and let it turn on normally.
a. If your backup was originally running High Sierra:
i. Plug in your external backup and restore your data using Migration
Assistant.
b. If your backup was originally running on Mojave or a newer macOS:
i. Upgrade your computer to the macOS to match your backup and then
plug in your external backup and restore your data using Migration
Assistant.
M17
1. Turn your computer off and unplug the power cord.
2. Clear a smooth, clean surface to lay your computer upside down.
3. Using your red P1.2 screwdriver included in your order, unscrew the six screws from the
back panel of your computer, being careful to note which screws belong in which holes.
4. Place the suction cup included in your order on the middle back of the computer and
gently (but with approximately 4lbs of force) pull straight up on the suction cup to pop
and release the middle two clips underneath the panel. You will be able to hear this if
successful.
5. Move the suction cup to one corner on the side of the back panel closest to the
trackpad. Gently pull up on the suction cup and place your wedge underneath the back
panel and then push it toward the hinge end of the computer along the edge of the
machine. (Note: This process may take more force than expected. Repeat on the other
corner and side.)
6. Using your fingertips, gently push the hinge-edge of your back panel on both sides. Once
loosened, slide the back cover up and towards you. (Note: This process might take more
force than expected.)