Warranty Guide

Distinct Designs
Rubber Stair Treads, Risers & Stringers
Limited Commercial Warranty
Revised on 5.1.2018 | Flexco Floors | 1401 E. 6th St. - Tuscumbia, AL 35674 | P: 866.955.8291 | Page 2
Guidelines may be obtained from the appropriate organization. Technical Data may be obtained at
www.flexcofloors.com and are available upon request (866) 955 - 8291.
WARRANTY EXCLUSIONS: The above warranties do not apply or cover any of the following:
1. Any expressed or implied promise made by any architect, designer, representative, sales agent,
distributor or installer without expressed, written consent from Manufacturer’s technical staff.
2. Normal Product shade, color or dimensional variations that are within normal tolerances.
3. Products installed with visible and obvious manufacturing defects.
4. Products installed outside of product limitations found in Technical Data.
5. Discoloration or damage caused by improper or incompatible cleaning products,
floor finishes or finish removal products, as well as improper maintenance procedures, tools or
machinery.
6. Discoloration or damage caused by subfloor or adhesive pH levels.
7. Discoloration or damage caused by direct and/or indirect UV light exposure.
8. Products that have not been installed in strict accordance with Guidelines and Technical Data.
9. Products that have not been installed with an explicitly compatible adhesive.
10. Products that have been damaged by excessive topical water, from such causes as improper or
excessive maintenance, broken or leaking plumbing, sink overflow, flooding or weather conditions.
11. Products that have been damaged by hydrostatic pressure, osmosis, excessive subfloor moisture or
moisture-related issues.
12. Products that have been damaged by negligence or accident, such as tears, burns or cuts.
13. Products that have been damaged by sharp, pointed objects, such as high heels, spikes or skates.
14. Products that have been damaged by incompatible materials, such as acids, alkalis and solvents.
15. Products that have been damaged by animal or vegetable fats, oils or grease and petroleum-based
hydrocarbons.
16. Products that have been damaged by circumstances beyond the reasonable control of
Manufacturer, such as ambient or substrate conditions.
17. Products that have been damaged or deformed by substrate imperfections, damage or improper
substrate selection (per the Technical Data) and installation.
18. Products that have been subjected to conditions of use or maintenance not in strict conformity with
the Technical Data.
19. Any products that have been sold or resold as “seconds”, “mill-run”, “non-conforming”, “as is” or
otherwise denoted as non-standard quality.
20. Unreasonable costs associated with product replacement, such as labor costs outside of pro-rated
schedule, overtime and loss of use or business.
WARRANTY CLAIMS: If, within the applicable warranty period identified in the Warranty Terms, the original
purchaser discovers any problems or defects in the Products that may be covered by this Standard Limited
Warranty, the original purchaser should notify the Manufacturer’s technical department in writing within
fifteen (15) days of the appearance of defects or irregularities. If the Manufacturer determines that the
Products are covered by this Limited Warranty, then the Manufacturer shall, at its sole option and one time
only, repair or replace the non-conforming Products or refund the purchase price paid for each defective
Product and an amount up to the original cost of labor and material for the affected section of the floor, per
the Warranty Terms. No warranty claims will be processed if received more than thirty (30) days after the
applicable warranty period has ended.