Warranty Guide

Vinyl Treads
Stair Treads, Risers & Stringers
Limited Commercial Warranty
Revised on 5.1.2018 | Flexco Floors | 1401 E. 6th St. - Tuscumbia, AL 35674 | P: 866.955.8291 | Page 2
10. Products that have been damaged by excessive topical water, from such causes as improper or
excessive maintenance, broken or leaking plumbing, sink overflow, flooding or weather conditions.
11. Products that have been damaged by hydrostatic pressure, osmosis, excessive subfloor moisture or
moisture-related issues.
12. Products that have been damaged by negligence or accident, such as tears, burns or cuts.
13. Products that have been damaged by sharp, pointed objects, such as high heels, spikes or skates.
14. Products that have been damaged by incompatible materials, such as acids, alkalis and solvents.
15. Products that have been damaged by animal or vegetable fats, oils or grease and petroleum-based
hydrocarbons.
16. Products that have been damaged by circumstances beyond the reasonable control of
Manufacturer, such as ambient or substrate conditions.
17. Products that have been damaged or deformed by substrate imperfections, damage or improper
substrate selection (per the Technical Data) and installation.
18. Products that have been subjected to conditions of use or maintenance not in strict conformity with
the Technical Data.
19. Any products that have been sold or resold as “seconds”, “mill-run”, “non-conforming”, “as is” or
otherwise denoted as non-standard quality.
20. Unreasonable costs associated with product replacement, such as labor costs outside of pro-rated
schedule, overtime and loss of use or business.
WARRANTY CLAIMS: If, within the applicable warranty period identified in the Warranty Terms, the original
purchaser discovers any problems or defects in the Products that may be covered by this Standard Limited
Warranty, the original purchaser should notify the Manufacturer’s technical department in writing within
fifteen (15) days of the appearance of defects or irregularities. If the Manufacturer determines that the
Products are covered by this Limited Warranty, then the Manufacturer shall, at its sole option and one time
only, repair or replace the non-conforming Products or refund the purchase price paid for each defective
Product and an amount up to the original cost of labor and material for the affected section of the floor, per
the Warranty Terms. No warranty claims will be processed if received more than thirty (30) days after the
applicable warranty period has ended.
All warranty claims must be directed to:
RHC Technical
ATTN: Kim Jenkins
1602 N Union St.
Fostoria, OH 44830
P: (419) 436 - 4554
F: (844) 305 - 8358
E: [e-mail]
All claims should include a completed Claim Form, along with any associated photos and independent testing
reports conducted prior to installation or independent inspection reports conducted after irregularities are
observed or suspected.
Manufacturer, or its designated representative, shall have the right to examine the Products and the flooring
(including testing of the flooring and substrate) at the installation site with respect to any warranty claim. Any