Warranty Guide

Warranty
Page 3 of 4 | © FLEXCO Corporation, Printed in the U.S.A. | July 30, 2014
warranty, however labor costs will be the end user’s
responsibility except as provided on the following prorated
basis:
Year 1, Material & 100% Reasonable Labor
Year 2, Material & 50% Reasonable Labor
Years 3-5, Material Only
PRIME SPORTS FLOOR RUBBER TILE PRODUCTS
Material may contain skiving marks from the manufacturing
process; Flexco does not consider these defects unless they are
excessive in nature. Installation of material containing these
skive marks is considered acceptance of the material and
therefore waiving the right of replacement except under special
circumstances determined by Flexco. Prime Sports Floor is made
from recycled materials and may contain some light shading
within the black material used for production. Flexco
recommends dry laying the floor for acceptance prior to
installation. In areas where Prime Sports Floor is subjected to Ice
Skates, Flexco requires the use of blade guards to ensure full
valid warranty is in effect.
Limited 1 (one) Year Manufacturers’ Warranty including
conformity to written specifications and free from manufacturing
defects, subject to the terms and conditions of this document.
Limited 3 (three) Year Commercial Wear Warranty
If determined by Flexco to be defective and/or a wear warranty
issue, Flexco will replace or repair the material subject to the
warranty, however labor costs will be the end user’s
responsibility except as provided on the following prorated
basis:
Year 1, Material & 100% Reasonable Labor
Year 2, Material & 50% Reasonable Labor
Year 3, Material Only
FLEXTUFT RECYCLED RUBBER TILE PRODUCTS
Limited 1 (one) Year Manufacturers’ Warranty including
conformity to written specifications and free from manufacturing
defects, subject to the terms and conditions of this document.
Limited 5 (five) Year Commercial Wear Warranty
Lifetime Delamination Warranty
If determined by Flexco to be defective and/or a wear warranty
issue, Flexco will replace or repair the material subject to the
warranty, however labor costs will be the end user’s
responsibility except as provided on the following prorated
basis:
Year 1, Material & 100% Reasonable Labor
Year 2, Material & 50% Reasonable Labor
Years 3-5, Material Only
Years 5+ for Delamination, Affected Material Only
ACCESSORIES
Limited 1 (one) Year Manufacturers’ Warranty including
conformity to written specifications and free from manufacturing
defects, subject to the terms and conditions of this document.
No Commercial or Residential Wear Warranty.
If determined by Flexco to be defective, Flexco will replace or
repair the material subject to the warranty, however labor costs
will be the end user’s responsibility except as provided on the
following prorated basis:
Year 1, Material & 100% Reasonable Labor
ADHESIVES
Limited 1 (one) Year Manufacturers’ Warranty including
conformity to written specifications and free from manufacturing
defects, subject to the terms and conditions of this document.
We provide a bond warranty that covers the life of the wear
warranty of the Flexco product the adhesive is being used with.
This is as long as it is the recommended adhesive used
appropriately per the written documentation. Replacement
schedule will fall under the same schedule as the installed
Flexco product.
ALL FLEXCO PRODUCTS
The described Limited Warranty applies to all Flexco products,
which are installed, maintained and used within the written
recommendations of Flexco through the current documented
specifications at the time of purchase and installation for the
product. To be considered eligible for replacement under this
documented warranty, notice must be made 15 (fifteen) days of
discovery of the defect by submission of a claim to the
appropriate Flexco representative. Appropriate Flexco
representatives include active Distribution and/or Regional
Territory Managers. Flexco reserves the right to replace the
determined defective product with a product of its choice, within
reason, due to the unavailability of installed original product or
discontinued product offering. Flexco will only be responsible
for the replacement of affected Flexco products and products
used to install Flexco products. We will not be responsible for
other products used in conjunction with Flexco products.
WARRANTY EXCLUSIONS
This written Flexco Limited Warranty does not include issues
that fall into the following:
Any product purchased and installed prior to October 1, 2012
Any promise made by any salesperson or representative that
is not expressly made in written form.
Workmanship errors, Flexco products should be installed by
professional flooring contractors who have demonstrated
expertise in the installation of commercial flooring.
Material installed with obvious defects that are not reported
prior to installation.
Variations in embossing, mottling, color or shade to any
products to any photographs, printed brochures and samples
provided as marketing tools due to the uncontrolled nature of
the samples once they leave the possession of Flexco.
Fading and/or Discoloration resulting from heavy sunlight
and/or UV light exposure from direct and/or indirect glass-
filtered sunlight.
Tears, burns or damage due to improper use, installation or
maintenance including cleaning materials and methods.
Unreasonable labor costs and labor cost outside of the
described prorated schedule.