Specifications

11.8 Wireless troubleshooting
(Ray63 / 73 / 90 / 91 only)
Before troubleshooting problems with your wireless
connection, ensure that you have followed the Wireless
location requirements guidance provided in the
relevant installation instructions and performed a power
cycle/reboot of the devices you are experiencing
problems with.
Wireless handset not powering up
Possible cause Possible solutions
Wireless handset’s
battery is not charged.
1. Ensure the handset’s
charging holster is
correctly connected
to a 12 V dc power
supply.
2. Place the handset in
the charging holster.
3. Ensure the battery
symbol is displayed
on the handset
screen.
Note: When charging
a very low or
completely flat
battery
, it might take
some time for the
display to light up
once placed in the
cradle and charging.
Cannot find network
Possible cause Possible solutions
Devices not powered or
connected.
Ensure the Wireless hub
is connected to the Hub
connection on the Base
station and that the Base
station is powered on.
Devices out of range or
signal being blocked.
Move devices closer
together or, if possible
remove the obstructions
and then re-scan
available networks.
Software mismatch on
radio / wireless hub /
wireless handset.
The radio, wireless hub,
and wireless handset
must all be running
compatible software. If
the software on the radio
and handsets is up to
date, the wireless hub
will update automatically.
To obtain information
on compatible software
versions and also to
obtain the latest soft-
ware, visit the Raymarine
website: www.rayma-
rine.com/software
Cannot connect to hub
Possible cause Possible solutions
Trying to connect to the
wrong device.
Ensure you are trying to
connect to the correct
device; you can find
your Wireless hub’s
name using a Wired
handset: (
Menu > Set-up
> Wireless set-up >
Wireless hub set-up >
Hub name).
Incorrect password. Ensure you are trying
to connect using the
correct password; you
can find your Wireless
hub
’s password using a
Wired handset: (
Menu >
Set-up > Wireless set-up
> Wireless hub set-up >
Password).
Bulkheads, decks and
other heavy structure
can degrade and even
block the wireless
signal. Depending
on the material and
its thickness, it may
not always be possible
to pass a wireless
signal through certain
structures.
1. Try repositioning the
Wireless hub so that
heavy structure is
removed from the
direct line-of-sight
between the
devices, or:
2. Use the Wireless hub
antenna extension
accessory (A80541)
to move the wireless
hub to an area with
fewer obstacles.
Troubleshooting
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