Specifications

11.7 Wired handset troubleshooting
Wired handset will not power up
Possible causes Possible solutions
Handset not turned on
The Wired handset is supplied power from the Base station. Press the Power button located on the top of the
Handset to power it on.
If you have a handset in your system with old software, you might need to put it into programming mode in order to
update the software along with the radio. To do this, connect it and then press and hold the
DISTRESS and PTT
buttons together. While holding these buttons, press the
Power button on the handset for 3 seconds. The handset
backlight will start flashing. This means that the handset is now in programming mode. Follow the update instructions
provided on the software download web page.
Software Base station / Handset mismatch
The Handset and Base station must both be running compatible software, refer to the Raymarine website for details
of compatible software versions: www.raymarine.com/software.
Poor / damaged / insecure cables / connections
1. Check that the Base station radio is correctly powered.
2. With the Handset turned on, try flexing the cable near to the connectors to see if this causes the Handset to
re-boot/loose power, replace if necessary.
3. Check cable connections are secure, clean and free from corrosion, replace if necessary.
Handset display problems
Possible Causes Possible Solutions
Handset is not powered on
Hold down the
Power button located on the top edge of the handset, until the display backlight
comes on.
Incompatible software The handset software may need updating, or there may be a mismatch between the handset and
basestation software versions.
To update the software, visit www.raymarine.com/software and download the latest software. Ensure
the VHF radio is connected via SeaTalkng to a Raymarine multifunction display (MFD), and then follow
the instuctions provided on the software download website. (The VHF radio software can only be
updated via a Raymarine MFD).
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