Specifications

Connection e
xtremely slow and or keeps dropping out
Possible cause Possible solutions
Wireless performance
degrades over distance,
so products farther away
will receive less network
bandwidth. Products
installed close to their
maximum wireless range
will experience slow
connection speeds,
signal drop outs or no
connection at all.
Move devices closer
together.
Interference being
caused by other
wireless-enabled
devices.
1. Change the hub
’s
wireless channel and
retry the connection.
You can use free
wireless analyzer
apps on your
smartphone or tablet
to help you choose
a less-congested
channel.
2. Switch off each
wireless device
in turn until you
have identified the
device causing the
interference.
P
ossible cause Possible solutions
Interference caused by
other devices that use
the 2.4GHz frequency
See list below of some
common devices
that use the 2.4GHz
frequency:
• Microwave ovens
• Fluorescent lighting
• Cordless phones /
baby monitors
• Motion sensors
S
witch off each device
in turn until you have
identified the device
causing the interference,
then remove or
reposition the offending
device(s) or your wireless
hub / handset..
Interference caused by
electrical and electronic
devices and associated
cabling could generate
an electromagnetic field
which may interfere with
the wireless signal.
S
witch off each item
in turn until you
have identified the
device causing the
interference, then
remove or reposition
the offending device(s)
or your wireless hub /
handset.
Interference from
devices on other vessels.
When in close proximity
to other vessels, many
other wireless signals
may be present; for
example, when moored
up in a marina.
1. Change the hub’s
wireless channel and
retry the connection.
You can use free
wireless analyzer
apps on your
smartphone or tablet
to help you choose
a less congested
channel.
2. If possible, move
your vessel to a
location with less
wireless traffic.
Network connection established but no data
Possible cause Possible solutions
Connected to the wrong
network.
Ensure that your handset
is connected to the
correct wireless hub.
Device software
incompatibility
.
The radio, wireless hub,
and wireless handset
must all be running
compatible software. If
the software on the radio
and handsets is up to
date, the wireless hub
will update automatically.
You can check device
software from the
Maintenance menu:
Menu > Set-up >
Maintenance > About
this unit.
To obtain information
on compatible software
versions and also to
obtain the latest soft-
ware, visit the Raymarine
website: www.rayma-
rine.com/software
It may be possible that
the device has become
defective.
1. Try updating
software to a
later version, or
try reinstalling the
current software.
2. Contact technical
support for further
assistance.
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