User Guide

Appendix

January 14, 2019

Ariel CB-3102 User and Installation Guide

Problem

Possible Solution

Bad output video quality

Check that the network cable is connected securely.

Check that the camera settings are correct on the camera and

in the unit.

Check that the camera lens is clean and unobstructed.

Check that the cable length is within specification.

Streaming video image

is hanging (stopped)

Confirm the unit’s video streaming settings.

Refresh your browser screen (F5).

Check that the bandwidth and bit rate settings of the network

are set properly.

Check that other processes and applications are not causing

undue latency.

Check that the firewall analysis or blocking is not interfering

with the video stream and supports the required ports and

communication protocols.

Bluish picture in an

indoor scene (possibly

mixing indoor and

outdoor lighting)

Adjust the White balance configuration to Auto. If the lighting in the

scene is fixed, manually adjust the White balance to an acceptable

image.

Reddish picture and

incorrect colors in the

image

Check the PoE power supply and associated network cables.

Connect directly to the PoE and compare the images. If the

problem persists, contact support.