Instruction Manual M3100E Series
Instruction Manual M3100E Series #LX400028; r.
Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: M3104E (4-channel) M3108E (8-channel) M3116E (16-channel) For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flirsecurity.
Table of contents 1 Important Safeguards ..........................................................................1 1.1 General Precautions.................................................................... 1 1.2 Installation................................................................................. 1 1.3 Service ..................................................................................... 3 1.4 Use..........................................................................................
Table of contents 14.2 14.3 14.4 Backing up Video...................................................................... 30 Using Video Clip Backup ............................................................ 30 Viewing Backup Files................................................................. 31 14.4.1 Viewing Backup Files on PC ............................................. 31 14.4.2 Viewing Backup Files on Mac ........................................... 34 15 Managing Passwords and User Accounts....
Table of contents 16.4 16.3.18 Configuring General System Settings ................................. 63 16.3.19 Setting the Monitor Resolution (Display) .............................. 64 16.3.20 Saving Your System Configuration to a USB Flash Drive ........................................................................... 65 16.3.21 Setting the System to Factory Defaults................................ 66 16.3.22 Upgrading Firmware from USB.......................................... 67 Shutdown...........
Table of contents 19.2 19.3 19.1.8 Using the Event List ...................................................... 19.1.9 Using Favorites ............................................................ 19.1.10 Using the E-Map .......................................................... 19.1.11 Device Manager........................................................... 19.1.12 Adding Devices Using an IP or DDNS Address (Advanced) ................................................................. iPad ................
Table of contents 21.2.3 Pattern....................................................................... 155 21.2.4 Auto Scan .................................................................. 155 22 M3100E Series Hard Drive Installation ............................................... 157 22.1 Installing a Hard Drive.............................................................. 157 22.2 Removing the Hard Drive.......................................................... 158 22.3 Formatting Hard Drives .......
1 Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read them carefully before operating and using your product. 1.1 General Precautions 1.
1 Important Safeguards 5. Power Sources - This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions. 6. Overloading - Do not overload wall outlets or extension cords as this can result in the risk of fire or electric shock.
1 Important Safeguards 17. Camera Installation - Cameras are not intended for submersion in water. Not all cameras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required. 1.3 Service 1. Servicing - Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage or other hazards.
2 M3100E Series Features Features • • • • • • • • • • • • Supports MPX HD 1080p/720p cameras and standard analog cameras Ideal for retrofit using existing coax cable Easy, Secure Cloud connection Zero video latency Cabling up to 2300ft/700m Duplex transmission for camera control (PTZ, focus, alarm trigger) FLIR DDNS service option H.264 video compression HDMI/VGA simultaneous video output Audio In / Out Supports 1x HDD up to 4TB, 2x USB 2.0 ports RS-485 supports Pelco D & P PTZ #LX400028; r.
3 Getting Started (M3100E Series) The system comes with the following components: DVR (Digital Video Recorder) 12V DC power supply Remote control (may not be exactly as shown) USB mouse Ethernet cable Quick Start Guides Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific details. Check your package to confirm that you have received the complete system, including all components shown above. #LX400028; r.
4 Front Panel (M3100E Series) 1. USB port: Connect a USB mouse (included) or connect a USB flash drive (not included) for data backup or firmware upgrades. 2. IR: Not supported. 3. IR receiver and LED indicators: IR receiver for the remote control. Keep the IR receiver clear from obstructions. • ALARM: Not supported. • NET: Glows when network is in normal state. Turns off when there is a network error. • HDD: Glows to indicate hard drive is in normal state. Turns off when there is a hard drive error.
5 Rear Panel (M3100E Series) 4–Channel 8–Channel 1. On / Off switch: Turns the DVR on or off. 2. DC12V: Connect the included AC power adapter. 3. USB port(s): Connect a USB mouse (included) or USB flash drive (not included) for data backup or firmware updates. 4. A/B: Connect RS485 cables. NOTE System is compatible with FLIR MPX PTZ cameras (not included) only. See 21 Connecting a PTZ Camera (M3100E Series), page 152 for details. 5. 6. 7. 8. 9.
5 Rear Panel (M3100E Series) 2. A/B: Connect RS485 cables. NOTE System is compatible with FLIR MPX PTZ cameras (not included) only. See 21 Connecting a PTZ Camera (M3100E Series), page 152 for details. 3. LAN: Connect a CAT 5 RJ45 Ethernet cable for local and remote connectivity. 4. USB port(s): Connect a USB mouse (included) or USB flash drive (not included) for data backup or firmware updates. 5. VGA: Connect a VGA monitor (not included) to view the system interface. 6.
6 Basic Setup (M3100E Series) 6.1 Step 1: Connect the BNC Cameras • Connect FLIR MPX cameras to the Video Input ports on the rear panel of the DVR. NOTE The system is compatible with FLIR MPX cameras only. Push and twist the BNC connector clockwise to secure it to the BNC port. 6.2 Step 2: Connect the Mouse • Connect a USB mouse (included) to one of the USB ports. 6.3 Step 3: Connect the Ethernet Cable • Connect an Ethernet cable (included) to the LAN port on the rear panel of the DVR.
6 Basic Setup (M3100E Series) 1. VGA Port 2. HDMI Port 6.5 Step 5: Connect the Power Adapter and Power on the DVR 1. Connect the included power adapter to the DC 12V port. Connect the end of the power adapter to a wall socket or a surge protector. 2. Turn the power switch to ON to turn on the DVR. 1. On / Off Switch 2. DC 12V Port At startup, the system performs a basic system check and runs an initial loading sequence. After a few moments, the system loads a live display view. 6.
6 Basic Setup (M3100E Series) 6.8 Step 8: Set the Time • Set the system time and date for accurate video time stamps. Videos with inaccurate times may not be valid as surveillance evidence. • For details on setting the system time, see 11 Setting The Time, page 23. 6.9 Default System Password & Port Numbers CAUTION By default, the system user name is admin and the password is 000000. It is essential that you create your own password. For details, see 15 Managing Passwords and User Accounts, page 37.
6 Basic Setup (M3100E Series) NOTE The QR code shown in the System Info screen can be scanned during mobile setup to enter the system’s Device ID. #LX400028; r.
7 About MPX FLIR MPX™ is a revolutionary video surveillance format powered by HD-CVI technology. MPX delivers megapixel picture quality over coax, meaning you can upgrade your existing analog systems to HD resolution (1MP & 2.1MP) over a single coax cable (RG59 & RG6 compatible). NOTE The DVRs covered in this manual are compatible with cameras. 7.
8 Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, click to open the Navigation Bar. Right-click to close the navigation bar. • In live view, while in a split-screen display mode, double-click an individual channel to view it in full-screen. Double-click again to return to the split-screen display mode. • While navigating menus, click to open a menu option. 2.
9 Remote Control 1. Power: Press and hold to power off the system. Press to power on. 2. Playback controls: • • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. Reverse: Press to reverse playback/pause playback. • Fast: Press to increase playback speed. • Next: Press to skip to next video. • Previous: Press to skip to previous video. • Slow: Press for slow playback. 3. Esc: In menus, press to go back / exit menus. In playback, press to return to live view.
9 Remote Control 9.1 Setting the Remote Control Address If you have more than one system, you can set up your remote control to pair with a specific system. To set the remote control address: 1. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000). 2. Click and then click Setting>General>General. 3. Under Device No., enter the address number you would like to assign to the remote control. 4. Click OK. 5. Using the remote control, press Add.
10 Using the System Use the system’s graphical on-screen display to navigate menus and configure options and settings. 10.1 On-Screen Display The system shows the following for all display views: 1. Display area: • Double-click on a channel to view in full-screen; double-click again to return to split screen. • Right-click to open the Quick Menu. • Left-click to open the Navigation Bar. • Move the mouse to the top of a channel to view the Camera Toolbar.
10 Using the System The Quick Menu has the following options: • • • • View: Select a camera in full-screen or select a multi-channel display. Pan/Tilt/Zoom: Access controls for PTZ cameras (not included). Camera Setting: Configure color settings for cameras. Info: Opens the system information window. • Sequence: Click to start/stop sequence mode. • In sequence mode, the system will automatically cycle through connected cameras every few seconds. • A will appear to show that sequence mode is on.
10 Using the System 2. Adjust the Saturation, Brightness, Contrast, Chroma, and Sharpness settings that the camera will use. 3. Click value. or to adjust the EQ setting. Click to reset the EQ setting to its default 4. Click OK to save changes. 10.4 Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus. To open the Navigation bar: • Left click on the screen to open the Navigation Bar. The Navigation Bar has the following options: #LX400028; r.
10 Using the System 1. Main Menu 2. Collapse 3. Select display layout 4. Sequence: Click to start/stop sequence mode. 5. PTZ: Click to open PTZ controls. 6. Camera Setting: Click to open camera image settings. 7. Search: Search and playback recorded video. See 18.4 Playback, page 82. 8. Alarm Status: View alarms in progress. See 16.2.4 Alarm Status, page 47. 9. Channel Info: Click to access status information about connected cameras. 10. Network: Configure network settings for your system. See 16.3.
10 Using the System To use Instant Playback: 1. Move your mouse to the top of the channel display and click . NOTE By default, the system will begin playback from 5 minutes ago. You can increase this to up to 60 minutes using the Instant Playback setting in Main Menu > General. > Setting > General > 2. Right-click to exit Instant Playback. 10.5.2 Using Digital Zoom in Live Display 1. Move your mouse to the top of the channel display and click to activate digital zoom.
10 Using the System 1. Backspace. 2. Enter capital letters. 3. Confirm entry. #LX400028; r.
11 Setting The Time CAUTION It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. 2. Log in using the system user name (default: admin) and password (default: 000000). 3. Click and select Setting. Click General and select the Date&Time tab. 4. Under System Time, enter the current time and select your time zone.
12 Recording By default, the system is set to immediately record video from connected cameras continuously, 24 hours a day. You can customize the recording settings according to your needs. 12.1 Video Recording Types The system supports the following recording types. • Recording—Continuous: Normal, continuous recording. A recording is in progress. icon is shown when • Recording—Motion: The system records when motion is detected by the camera. An icon is shown when motion is detected. 12.
12 Recording 2. Under Main Stream, select how the system will record the Main Stream for each channel. • Schedule: Main Stream Recording will follow the recording schedule. • Manual: The system will record the Main Stream continuously as long as this option is checked. • Stop: The system will not record the Main Stream for this channel. This option is not recommended. 3. Under Sub Stream, select how the system will record the Sub Stream for each channel.
13 Search (Playback) Search mode is used to navigate and playback recorded video files on the system. 13.1 Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. 2. Log in using the system user name (default: admin) and password (default: 000000). 3. Configure the following: 3.1. Use the calendar on the right to select the day to playback. 3.2. Use the drop-down menus to select the channels you would like to playback. NOTE Click the display options ( 3.3.
13 Search (Playback) 13.2 Playback Controls 1. Select playback device. 2. Calendar: Select the day to playback. 3. Channel select: Select channels to playback. 4. Video clip backup: Select video clip start and end times. 5. Backup video clip: Click to save selected clip. 6. Playback Bar: Click inside the bar to select a playback time. 7. Zoom Playback Bar: Select scope of time bar. 8. Recording types: Click to show/hide recording types. 9. Speed up 10. Slow 11. Previous/next frame 12. Play backward 13.
13 Search (Playback) 4. Select REC and select From IO Device. Click Browse to open the USB drive and manually select the video file. 5. Select the video file you would like to open and click OK. #LX400028; r.
14 Backup Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). NOTE USB external hard drives must be formatted in the FAT32 file format to be used with the system. 14.1 Formatting the USB Thumb Drive It is recommended to format your USB thumb drive (not included) before using it with the system. CAUTION Formatting the USB device will permanently erase all data. To format a USB device: 1.
14 Backup 14.2 Backing up Video 1. Insert a USB thumb drive (not included) into one of the USB ports. 2. From live view, right-click and then select Main Menu. Login if prompted. 3. Click >Backup. 4. Configure your search options: • Select the USB device you would like to format under Device Name. • Type: Select the recording type you would like to search for or select All to search all recording types. • Channel: Select the channel you would like to search or select All to search all channels.
14 Backup 2. Start playing back video using the steps in 13.1 Playing Back Video from the Hard Drive, page 26. 3. Click to mark the beginning of the video clip. Click video clip. 4. Click to mark the end of the to open the Backup menu. 5. Configure the following: 5.1. 5.2. 5.3. Check the USB device where you would like to save the file. Check the files you would like to backup. Click Backup . Then click Start. Wait for the backup to complete before removing the USB flash drive. 14.
14 Backup 2. Click to open a back up video file. 3. Use the Player controls to control playback or select other files for playback. Video Player Controls 1. File List: Double-click to open a file. #LX400028; r.
14 Backup 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Start/stop a manual recording from the video file. • : Take a snapshot from the video file. • : Close the video file. 3. Hide/show file list. 4. Playback controls: • : Playback files in sequence. • : Synchronize playback times. • : Play/pause playback. • : Stop playback.
14 Backup 10. Config: Click to open the configuration menu for the player. From here you can control the default file formats and save locations for snapshots and video files saved from the player. 14.4.2 Viewing Backup Files on Mac A Video Player for Mac is available from www.flirsecurity.com/pro. To view backup video files using the Player on Mac: 1. Download Video Player for Mac from www.flirsecurity.com/pro. 2. Double click the downloaded file in Safari to extract the Smart Player app file. 3.
14 Backup 4. Click to open a back up video file in another location. 5. Use the Player controls to control playback or select other files for playback. Video Player Controls 1. File List: Double-click to open a file. 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Take a snapshot from the video file. • : Close the video file. #LX400028; r.
14 Backup 3. Hide/show file list. 4. Playback controls: • : When a video file ends, this button lets you select if you want the video player to repeat the same file or play the next file. • : Play/pause playback. • : Stop playback. • : Previous file. • : Next file. • • 5. 6. 7. 8. : Playback speed. : Volume control. Zoom Timeline. Add Files: Click to open back up video files. Full-screen: Click to open the player in full screen. Press ESC to exit full screen.
15 Managing Passwords and User Accounts By default, the system user name is admin and the password is 000000. Passwords are enabled by default and are required to access the Main Menu or connect to the system using a computer or mobile device. You will be prompted to create a custom password after you connect for the first time. NOTE If you forget the password to the system, contact technical support to have it reset.
15 Managing Passwords and User Accounts 15.2 Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system. To add a user account: 1. From Live View, right-click and then select Main Menu. 2. If prompted, enter the system user name (default: admin) and password (default: 000000). 3.
15 Managing Passwords and User Accounts 15.4 Deleting Users 1. In the Account menu, click next to the user account you would like to delete. 2. Click OK to confirm. NOTE The admin and default user accounts cannot be deleted from the system. 15.5 Account Groups Account groups can be used to easily manage permissions for multiple user accounts. User accounts can be given all the permissions of a group, but cannot be given permissions that the group does not have.
15 Managing Passwords and User Accounts 6. Configure the following: • Under Group Name, enter a name for the group. • Under Memo, enter an optional comment for this group. • Under Authority, check the permissions that the group will have. User accounts assigned to this group can not be given any permissions the group does not have. 7. Click OK to save changes. 15.7 Modifying Groups 1. In the Group tab, click next to the group you would like to modify. 2.
16 Using the Main Menu To open the Main Menu: • Using the Mouse: Right-click and click Main Menu. NOTE The system password may be required to access the Main Menu. By default the user name is admin and the password is 000000. 1. SEARCH: Open Search/Playback mode. For details, see 13 Search (Playback), page 26. 2. BACKUP: Export files to USB device. For details, see 14 Backup, page 29. 3. CAMERA: Configure image settings, recording parameters, and titles for your cameras. 4. INFO: View system information.
16 Using the Main Menu 16.1.2 Configuring Recording Quality The system employs two video recording streams, a Main Stream and a Sub Stream. The Main Stream records high quality video to your system’s hard drive. The Sub Stream records lower resolution video for efficient streaming to devices over the Internet. You can customize the video quality settings for these streams according to your needs. To configure recording quality: 1. From the Main Menu, click and select Recording>Recording. 2.
16 Using the Main Menu NOTE You must connect an RCA audio input device (such as a self-powered microphone; not included) to the system to use audio recording. It is recommended to install the microphone near the camera for channel 1. To configure audio recording: 1. From the Main Menu, click and select Recording>Recording. 2. Under Channel, select 1. 3. Check the left Audio/Video checkbox to enable audio recording.
16 Using the Main Menu 3. Configure the following settings for snapshots saved automatically from motion detection or the snapshot schedule: • Channel: Select the channel you would like to configure. • Mode: Select Timing for the system to take snapshots according to the snapshot schedule (see 16.3.14 Configuring the Snapshot Schedule, page 61) Select Trigger for the system to take snapshots only when triggered by motion detection (snapshot must be enabled in the Motion Detect menu (see 16.3.
16 Using the Main Menu 16.1.6 Selecting Cable Type The Cable Type menu is used only if you are using cabling with a resistance higher than 10Ω per 100m (330ft) and you are having picture quality issues. Select the UTP option for any channels having the issue. In all other installations, use the Coaxial setting. Click OK to save your changes. #LX400028; r.
16 Using the Main Menu 16.2 Info Info contains menus that show you system information. 16.2.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the system, including capacity, status, and type. To access the HDD Info menu: • From the Main Menu, click 16.2.2 and then click Info. Record Info #LX400028; r.
16 Using the Main Menu The Record Info menu shows the start and end times of recordings saved on the hard drive. To access the Record Info menu: • From the Main Menu, click 16.2.3 and then select Info>Record Info. Version The Version sub-menu allows you to view information about the current firmware installed on the system. To access the Version menu: • From the Main Menu, click 16.2.4 and then click Info>Version. Alarm Status The Alarm Status menu shows you a display of system alarms.
16 Using the Main Menu • Video Loss: Shows disconnected channels. • Motion: Shows channels with active motion alarms. To access the Alarm Status menu: • From the Main Menu, click 16.2.5 and then select Alarm Status. Online Users The Online Users menu shows a list of users connected to the system using computers or mobile devices. To access Online Users: • From the Main Menu, click 16.2.6 and then select Network. Load The Load menu shows you the network traffic your system is sending and receiving.
16 Using the Main Menu 16.2.7 Test The Test menu allows you to test if your system can connect to other devices over the LAN or Internet. You can enter the IP address of a device and click Test to determine if your system can connect to it. To access Test: • From the Main Menu, click 16.2.8 and then select Network>Test. BPS The BPS sub-menu shows the bitrates of connected cameras. The bitrate is the amount of data the camera is sending to the system. To access BPS: • From the Main Menu, click 16.2.
16 Using the Main Menu To search for system logs: 1. From the Main Menu, click 2. 3. 4. 5. and then select Log. Under Type, select the log type to search for. Under Start Time and End Time, select the start and end time for your search. Click Search. (Optional) Click Backup to export logs to a USB flash drive connected to the system. #LX400028; r.
16 Using the Main Menu 16.3 Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. 16.3.1 Network The Network menu allows you to configure network parameters for your system. 16.3.2 Selecting DHCP or Static IP Address (TCP/IP) The TCP/IP menu allows you to configure IP address settings. To configure IP address settings: 1.
16 Using the Main Menu 16.3.3 Configuring System Ports (Connection) The Connection menu allows you to configure ports used by the system. Please note that port forwarding is not required to use FLIR Cloud™ or to connect using the apps. If you are using DDNS connectivity, port forwarding is required for the HTTP Port (defaut: 80) and TCP (Client Port) (default: 35000). To configure system ports: 1. From the Main Menu, click and then select Network>Connection. 2.
16 Using the Main Menu 3. Check Enable. 4. Under Domain Name, enter the Domain Name/URL Request your received in the email after registering for DDNS. 5. Under User Name, enter your DDNS User Name. 6. Under Password, enter your DDNS Device password. 7. Click OK to save your settings. NOTE Please allow 10~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect. 16.3.
16 Using the Main Menu 2. Configure the following: • EmailSchedule: Click Setup and select the days you want email alerts to be enabled. • Receiver: Enter the email address that will receive alerts. • Sender: Enter the sender’s email address. • Subject: Enter the subject line for the email alert. • Interval: Enter the interval between alert emails. • Health Enable: Check to enable health check emails. Health check emails will be sent periodically to ensure that the system is functioning normally.
16 Using the Main Menu 2. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server. • Anonymous: Check if your server supports anonymous log ins. Otherwise, leave this unchecked. • User Name: Enter the SMTP user name. • Password: Enter the SMTP password. • Receiver: Enter the email address that will receive alerts. • Sender: Enter the sender’s email address. • Subject: Enter the subject line for the email alert.
16 Using the Main Menu 3. Check Enable to enable motion detection on the selected channel. 4. Click Setup next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear on the monitor. Motion Grid • Areas enabled for motion detection are shown in color and areas that are disabled are transparent. • You can set up to 4 motion detection areas and customize the sensitivity and threshold for motion detection separately for each one.
16 Using the Main Menu 16.3.8 Configuring Video Loss Settings Video Loss occurs if the system loses connection to one of the cameras. To configure Video Loss settings: 1. From the Main Menu, click and then click Event>Motion>Video Loss. 2. Under Channel, select the channel you would like to configure. 3. Check Enable to enable video loss events for the selected channel. 4.
16 Using the Main Menu To configure hard drive warnings: 1. From the Main Menu, click and then click Event>Warning>HDD. 2. Under Event Type, select the hard drive event you would like to configure. • No Disk: No hard drive detected. • Disk Error: A hard drive error has been detected. • Disk Full: The hard drive is full or almost full. You can enter the percentage of disk space remaining that will trigger a warning under Less Than (e.g. when less than 10% of the hard drive is empty, trigger a warning).
16 Using the Main Menu 2. Under Event Type, select the event type you would like to configure. • • • • Net Disconnection: The system has lost connection to the network. IP Conflict: More than one device on your network has the same IP address. MAC Conflict: More than one device on your network has the same MAC address. All: Configure responses for all network events. 3. Configure the following for the selected event type: • Enable: Check to enable the selected event type.
16 Using the Main Menu 3. Configure the schedule as needed: • Check Continuous or MD (motion detection) to select the recording type you would like to configure. • Click and drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour. • Click next to All to link the recording schedules for all days. The icon for a day changes to when days are linked. You can also click the boxes next to individual days to link them to each other.
16 Using the Main Menu 16.3.14 Configuring the Snapshot Schedule You can set a schedule for recording snapshots from the cameras. To set up the snapshot schedule: 1. From the Main Menu, click and then click Storage>Schedule>Snapshot. 2. Under Channel, select the channel you would like to configure or select All. 3. Configure the schedule as needed: • Check Continuous or MD (motion detection) to select the recording type you would like to configure.
16 Using the Main Menu To configure holidays: 1. From the Main Menu, click and then click Setting>General>Holiday. 2. Click Add New Holidays. 3. Configure the following: • Holiday Name: Enter a name for this holiday. • Repeat Mode: Select Once Only for the holiday to occur only this year or All-Year for the holiday to be repeated each year. • Holiday Range: Select Date to select a specific date, or select Week to select holidays based on which week they fall on. 4. Click Add.
16 Using the Main Menu 1. From the Main Menu, click and then click Storage>HDD Manager. 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. 16.3.17 Configuring Hard Drive Type The system supports the following hard drive types: • Read-write HDD: Normal recording hard drive. • Read-only HDD: The system can playback data from this hard drive, but it will not record to it.
16 Using the Main Menu To configure general settings: 1. From the Main Menu, click and then click Setting>General>General. 2. Configure the following: • Device Type: Shows the model number of your system. • Device No.: Select the remote control address of the system. See 9.1 Setting the Remote Control Address, page 16. • Language: Set the system languages. Available options are English, French, and Spanish. • Video Standard: Select NTSC (North America) or PAL (Europe).
16 Using the Main Menu To set the monitor resolution: 1. From the Main Menu, click and then click Setting>Display>Display. 2. Under Resolution, select the correct resolution for your monitor: 1920x1080, 1280x1024, 1280x720, or 1024x768. 3. Click OK to save changes. Click OK again to restart the system using the new resolution. To configure other display settings: 1. From the Main Menu, click and then click Setting>Display>Display. 2.
16 Using the Main Menu To save your system configuration to a USB flash drive: 1. Insert a USB flash drive (not included) into one of the USB ports. 2. From the Main Menu, click and then click Setting>Config Backup. 3. Under Device Name, select the USB device where you would like to save the configuration. 4. Click Export to save your current system configuration. To restore a saved system configuration: 1.
16 Using the Main Menu To reset the system to factory default settings: 1. From the Main Menu, click and then click Setting>Default. 2. Check the menus you would like to reset to default settings. 3. Click OK. 16.3.22 Upgrading Firmware from USB Firmware upgrades provide enhanced functionality. The system will automatically check for firmware upgrades if it is connected to the Internet. The system also supports firmware upgrades from a USB thumb drive (not included).
16 Using the Main Menu 6. Select the firmware file on the USB drive and click Start. WARNING DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRMWARE INSTALLATION #LX400028; r.
16 Using the Main Menu 16.4 Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. 2. Enter the system User Name (default: admin) and Password (default: 000000) and click OK. 3. Click >Shutdown. 4. Select one of the following: • Logout: Log out the account that is currently active. • Shutdown. • Restart. #LX400028; r.
17 Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows for Internet connectivity without requiring any network configuration. Up to 3 devices may connect to the system at the same time. NOTE • • • Except where noted, the PC and Mac instructions in this section are the same. For smartphone/tablet setup, see 19 Connecting to your System Using Smartphone or Tablet Apps, page 101.
17 Connecting to Your System Over the Internet on PC or Mac 3. Reconnect the power adapter to power the system back on. 17.3 Step 2 of 3: Obtain the system’s Device ID The Device ID is a unique code that allows your system to handshake with FLIR Cloud™ servers for a secure connection over the Internet. To find the Device ID: 1. The Device ID is located on a sticker on the system. 2. Write down the Device ID of the system. 17.
17 Connecting to Your System Over the Internet on PC or Mac 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. 5. Enter the following: #LX400028; r.
17 Connecting to Your System Over the Internet on PC or Mac 5.1. 5.2. 5.3. 5.4. 5.5. Device Name: Choose a name for your system of your choice. Device ID: Manually enter the Device ID printed on the label. Client Port: Enter the Client Port (default: 35000). User Name: Enter the system User Name (default: admin). Password: Enter the system Password (default: 000000). 6. Click Add. If this is the first time you are connecting, you will be prompted to change the system password. 7.
17 Connecting to Your System Over the Internet on PC or Mac 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer. #LX400028; r.
18 Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 18.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features. To open tabs: Click a tab from the Home Page to open it or click the from within any tab to open a new tab. button at the top of the screen 18.2 Live View The Live View tab is where you can view live video from connected systems.
18 Using FLIR Cloud™ Client for PC or Mac 18.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. Streaming quality: Shows the bitrate and resolution for the stream, and shows if display is showing the Sub Stream or Main Stream. Manual recording: Click to start/stop manual recording.
18 Using FLIR Cloud™ Client for PC or Mac 3. Full-screen: Click to open full-screen mode. Press ESC to exit full-screen mode. 4. Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view. 5. Start/stop tour: Click to start the tour. During the tour the client will cycle through all saved views every few seconds. Click again to stop the tour. 6. PTZ Controls: Controls for PTZ cameras (not included). See 18.
18 Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 18.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client. NOTE You must ensure the PTZ camera is properly connected to your system and your system is configured to detect it before you can control them using the client.
18 Using FLIR Cloud™ Client for PC or Mac PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be supported for all camera models. 2. Move camera: Click the arrows to move the camera. Click to open dynamic zoom mode. Then click and drag in the video area to zoom in the camera on an area. 3. 4. 5. 6. Zoom +/-: Click to zoom the camera in and out. Focus +/-: Click to increase/decrease the focus. Iris +/-: Click to increase/decrease the iris.
18 Using FLIR Cloud™ Client for PC or Mac 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset. To go to a saved preset: 1. Select the preset number from the list or click preset. 18.3.2 to go to the currently selected PTZ Tours Tours will cycle through a set of presets. To configure a PTZ tour: 1. Click 2. Click to open the Advanced controls. Select Tour. . 3.
18 Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset. • Operation: Click the tour. to add a preset to the tour. Click to delete a preset from 6. Click OK to save changes. To run a PTZ tour: 1. Select the tour number and click 18.3.3 .
18 Using FLIR Cloud™ Client for PC or Mac 18.3.4 PTZ Scan Scan automatically cycles between a left and right point. To set up scan mode: 1. Click to open the Advanced controls. Select Scan. 2. Move the camera to the desired left position and click 3. Move the camera to the desired right position and click . . To run scan mode: 1. Click 18.3.5 . PTZ Pan Pan makes the camera continuously pan 360°. To run Pan mode: 1. Click 2. Click to open the Advanced controls. Select Pan. . 18.
18 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • • • • All: All recordings. General: Continuous recordings. MD: Motion recordings. Alarm: Alarm recordings. Your system must support alarm devices (not included) to use this feature. 3.
18 Using FLIR Cloud™ Client for PC or Mac 18.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. • Digital zoom: Click to enable digital zoom mode. Then, click and drag to zoom in. Click and drag to pan the camera. Click again to zoom out. 2. Event: Click to view recordings based on a list of events and files. 3. Record: Click to view recordings on a timeline.
18 Using FLIR Cloud™ Client for PC or Mac 16. Download list: Click to see a list of files you have downloaded and the progress of files that are currently downloading. 17. Search: Search for video on the selected channels based on the search parameters you set. 18. Device list: Select the channels you would like to search or playback video from. 18.6 Downloading Video to your Computer Hard Drive You can download video to your computer hard drive to save important events or share them.
18 Using FLIR Cloud™ Client for PC or Mac NOTE To retrieve downloaded video files: • • PC Users: Browse to the folders listed in General>File. Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applications in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. 18.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software.
18 Using FLIR Cloud™ Client for PC or Mac 4. Options: Check to enable the following: • Display Link Video: Open live video to monitor alarms on a continuous basis. • Display Overlay Window: Show the overlay controls. They allow you to enable/disable sound alerts and quickly jump back to the Alarm menu from another tab. • Pause Refresh: Stop refreshing the live video in the video popup. 18.8 Log The Log menu allows you to view logs for the client software or to view logs for connected systems.
18 Using FLIR Cloud™ Client for PC or Mac 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for. • Device Name: Select the system you would like to view logs from. 3. Click Search. 18.9 E-map E-Map allows you to place cameras over a still image.
18 Using FLIR Cloud™ Client for PC or Mac 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map. • Describe (optional): Enter a text description of the e-map. 4. Click Save. 5. Click Edit to edit the e-map. 6. Click and drag cameras from the device list to place them on the map. To open cameras from the e-map: 1. Click View. #LX400028; r.
18 Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 18.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click and then click . Devices overview: 1. Devices Found: Shows systems that are connected to the same network as the computer where the client is installed. Once you connect to the system, it moves to the bottom of the screen. 2.
18 Using FLIR Cloud™ Client for PC or Mac 11. Edit: Edit the connection details for the system. 18.11 Device Config The Device Config menu allows you to remotely configure settings for connected systems. To access the Device Config menu: • Click and then click . • Click on a system in the device list to see the settings available for that system and then configure settings as needed. NOTE The settings available depend on the model of system you have. 18.
18 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion. • Select the systems or channels you would like to trigger an alarm. Continuing the example, if CAM 1 is selected, the alarm will be triggered if there is motion on CAM 1. • Click Next. #LX400028; r.
18 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devices) that will be triggered by an alarm. For each channel selected, configure the following: • Video: Pop up a window with live video from the selected channel, like the one below. • Record: Record video from the selected channel.
18 Using FLIR Cloud™ Client for PC or Mac To manage alarms: 1. 2. 3. 4. 5. 6. 7. 8. Export: Export current list of alarms as an xml file. Import: Import list of alarms. Delete: Delete selected alarm. Add: Add new alarm. Alarms. On/off: Click to enable/disable alarm. Delete: Click to delete alarm. Edit: Click to edit alarm settings. 18.13 Tour & Task The Tour & Task menu is where you can set up custom views for the system.
18 Using FLIR Cloud™ Client for PC or Mac 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the client switches to the next view. 5. Select the split-screen mode you would like to use for the view and then click and drag channels to the empty grid areas to select channels to be shown in the view. 6. Click Save to save the view. Or click Add More to save the view and create another view. 18.
18 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed. • Password/Confirm Password: Enter the password for the user account. • Remarks (Optional): Enter a text description of the user account.
18 Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click 18.14.2 next to the user account you would like to delete. Click OK to confirm. Managing Roles Roles make it easier to manage user accounts by determining the permissions an individual user account can have. By default, a new user account is given all the permissions of the role they are assigned to. To create a role: 1. Click the Role tab. 2. Click Add. 3.
18 Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click 18.15 next to the role you would like to delete. Click OK to confirm. General The General menu is where you can configure application settings for the client software. To access the General menu: • Click 18.15.1 and then click . Basic The Basic menu contains general settings for the client software.
18 Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings. • Config Path: Click Browse to select the folder where the client will save software config files. NOTE Click Save to save setting changes. PC Users: You may need to run the client software as admin to save files to enable snapshot or video recording. 18.15.
18 Using FLIR Cloud™ Client for PC or Mac • • • • • Motion Detect: Select or preview the sound that will play for motion detection. Video Loss: Select or preview the sound that will play for video loss alarms. Disk Full: Select or preview the sound that will play for disk full alarms. Disk Error: Select or preview the sound that will play for disk errors. External: Select or preview the sound that will play for external alarms (triggered by sensor devices, which may not be supported on all systems).
19 Connecting to your System Using Smartphone or Tablet Apps The system is compatible with iPhone, iPad and Android devices. Platform App Name Get App From iPhone/iPad FLIR Cloud™ Apple App Store Android FLIR Cloud™ Google Play Store See www.flirsecurity.com/pro for the latest list of supported apps and devices. 19.1 iPhone FLIR Cloud™ is an iPhone app that allows you to remotely view your system. 19.1.1 Prerequisites • Connect your system to your router using an Ethernet cable (included).
19 Connecting to your System Using Smartphone or Tablet Apps 5.1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device. OR Under Device ID, manually enter the Device ID printed on the label. 5.2. 5.3. 5.4. 5.5. Name: Choose a name for your system of your choice. Client Port: Enter the Client Port (default: 35000). User Name: Enter the system’s User Name (default: admin). Password: Enter the system’s Password (default: 000000). 6. Tap Connect.
19 Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels. 3. Pages: Shows the number of pages available and highlights the currently selected page. 4. Split: Select the split-screen layout. 5. Snapshot: Tap to take a snapshot from the currently selected channel. 6. Control Bar: Contains the following options.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Tap to open PTZ controls. PTZ Controls 1. 2. 3. 4. 5. Live Display: Swipe to move the camera. Pinch to zoom in/out. Focus: Tap to show focus controls. Zoom: Tap to show zoom controls. Iris: Tap to show iris controls. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset.
19 Connecting to your System Using Smartphone or Tablet Apps Local Files Overview 1. 2. 3. 4. Menu: Return to Menu. Files: Tap to open files. File Type: Tap the options to select video files or snapshots. Options: Tap to delete or export files to your device’s local storage. NOTE Exported snapshots and video files are saved to the Photos app. Video files are saved to MP4 format. 19.1.6 Using Playback Mode on iPhone You can access recorded video on your system using your iPhone.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1. 4.2. 4.3. 4.4. 4.5. 4.6. 4.7. 4.8. 4.9. 4.10. 4.11. 4.12. 4.13. 19.1.7 Display Area: Double-tap to open in full-screen. Play/pause. Time Bar: Tap inside the bar to fast forward or rewind. Previous: Select previous video file. Next: Select next video file.
19 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the Menu, and then tap Push Config. 2. Tap the system you would like to configure. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifications from. 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion. 19.1.8 Using the Event List The Event List menu shows a list of events that were sent to your device via push notifications. NOTE You must configure push notifications before you can use the Event List.
19 Connecting to your System Using Smartphone or Tablet Apps Event List Overview 1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot. 2. Delete All: Tap to delete all events in the Event List. NOTE To delete a single event, swipe it to the left and then tap Delete. 3. View: Tap to view the video or snapshot for the selected event. 19.1.9 Using Favorites Favorites allows you to select a group of cameras as a favorite.
19 Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete. To open Favorites in Live View: 1. Tap 2. Tap 19.1.10 to access the Menu, and then tap Live View. , and then tap to open the group. Using the E-Map E-Map allows you to place cameras over a still image.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Tap . 3. Select a .jpg image on your mobile device. 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Click . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1. Tap in Live View. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 19.1.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: • Tap to access the Menu, and then tap Device Manager. To edit a system: 1. Tap the system in Device Manager. Tap . 2. Edit the connection details as needed. 3.
19 Connecting to your System Using Smartphone or Tablet Apps To delete a system: 1. Tap the system you would like to delete. 2. Tap 19.1.12 . Tap OK to confirm. Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: • The device you are connecting to must be connected to the Internet.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Connect. You will be prompted to change the system password. 4. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 5. The app opens in Live View and streams video from your cameras. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 19.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 19.2.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet. NOTE For the latest list of supported apps and devices, visit www.flirsecurity.com/pro.
19 Connecting to your System Using Smartphone or Tablet Apps 6.1. Tap Start Scanning and line up the QR code on the top of the system using the camera on your device. OR Under Device ID, manually enter the Device ID printed on the label. 6.2. 6.3. 6.4. 6.5. 6.6. Name: Choose a name for your system of your choice. Client Port: Enter the Client Port (default: 35000). User Name: Enter the system’s User Name (default: admin).
19 Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. 2. 3. 4. 5. Display area: Double-tap to open camera in full screen. Favorites: Slide to select favorites. Disconnect: Disconnect from all open cameras. Add to favorites: Add the current view to favorites. Shapshot: Tap to take a snapshot from the currently selected channel. NOTE You can view or share snapshots using the Photos app. 6. Change display view. 7. Not supported. 8.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1. 2. 3. 4. 5. 6. Live display: Swipe to move the camera. Pinch to zoom in/out. Direction buttons: Tap to move the camera. Zoom: Tap to zoom the camera in/out. Focus: Tap +/- to adjust the focus. Iris: Tap +/- to adjust the iris. PTZ/EPTZ: Tap to switch between PTZ and EPTZ mode. Use PTZ mode to control PTZ cameras.
19 Connecting to your System Using Smartphone or Tablet Apps NOTE You must enable Substream Recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View tap then . 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback. OR In Landscape Mode: Select the start time and end time for your search, and drag the camera you would like to playback to the display area. 3. Use the playback controls.
19 Connecting to your System Using Smartphone or Tablet Apps Playback Controls 1. Display area: Double-tap to open camera in full screen. 2. Play/pause. 3. Previous file. 4. Disconnect: Disconnect from the currently selected camera. 5. Not supported. 6. Snapshot: Tap to take a snapshot from the currently selected camera. 7. Change display view. 8. Menu. 9. Next file. 10. Time range: Tap to change the range of time shown in the time bar. 11. Time Bar: Tap inside the bar to fast forward or rewind.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 19.2.7 . Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open video or an image from the camera that detected motion. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then . 2. Tap Push Config. 3. Tap the slider for the system you would like to configure. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifications from. 5. Under Type, select Playback to attach a video file with each push notification. Or, select Picture to attach a still image of the camera that detected motion. 6. Tap OK to save changes. Whenever the selected cameras detect motion, you will receive a notification. 19.2.
19 Connecting to your System Using Smartphone or Tablet Apps 19.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1. In Live View, tap to save the cameras that are currently open as a favorite. 2. Enter a name for the favorite and tap OK. To open favorites in Live View: • In Live View, slide the dial to cycle through favorites.
19 Connecting to your System Using Smartphone or Tablet Apps 19.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the EMap to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1. From live view, tap then . 2. Tap Add. 3. Select a .jpg image file on your mobile device. 4. To edit the E-map: #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 4.1. 4.2. 4.3. Select Image: Select a different image file to use for your E-Map. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map. Delete E-Map. 5. When you are finished editing the E-Map, tap Save and enter a name for the E-Map to save changes. To open cameras using the E-Map: 1. In live view, tap + on an empty display window and select the E-Map. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Tap a camera from the E-map to open. 19.2.11 Using the Device Manager Device Manager allows you to manage your systems. To access Device Manager: 1. From live view, tap then . 2. Tap Device Manager. To delete a system: 1. Tap the system to select it. 2. Tap . Tap Yes to confirm. To modify a system: 1. Tap a system to select. 2. Tap the system again to open the edit screen. 3.
19 Connecting to your System Using Smartphone or Tablet Apps • You must port forward the HTTP Port (default: 80) and Client port (default: 35000) on your router to the device’s local IP address. • To ensure connectivity, it is highly recommended to register for a free DDNS domain to use with your system. • For more information on port forwarding and DDNS, visit www.flirsecurity.com/pro. To add a device using an IP or DDNS address: 1. Install FLIR Cloud™ for free from the App Store. 2.
19 Connecting to your System Using Smartphone or Tablet Apps 6.7. Channel Amount: Enter the number of channels your system has. 7. Tap Start Live View. You will be prompted to change the system password. 8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 9. The app opens in Live View and streams video from all connected cameras. #LX400028; r.
19 Connecting to your System Using Smartphone or Tablet Apps 19.3 Android FLIR Cloud™ allows you to remotely view your system on Android devices. 19.3.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet. NOTE For the latest list of supported apps and devices, visit www.flirsecurity.com/pro. 19.3.
19 Connecting to your System Using Smartphone or Tablet Apps 5.2. 5.3. 5.4. 5.5. Name: Choose a name for your system of your choice. Client Port: Enter the Client Port (default: 35000). User Name: Enter the system’s Username (default: admin). Password: Enter the system’s Password (default: 000000). 6. Tap Connect. You will be prompted to change the system password. 7. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 8.
19 Connecting to your System Using Smartphone or Tablet Apps 6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7. 6.8. Quick Playback: Tap to start/stop quick playback. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included). Streaming Quality: Open/close streaming quality panel. Not supported. Not supported. Not supported. Digital Zoom: Tap to activate digital zoom mode. Pinch to zoom in/out. Color Settings: Tap to access color controls for the currently selected camera. 7.
19 Connecting to your System Using Smartphone or Tablet Apps 4. Iris: Tap to show iris controls. 5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset. NOTE You must set presets for the camera using the system’s local menus before you can use this feature. 19.3.5 Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using the app, you may open them with Local Files.
19 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1. 4.2. 4.3. 4.4. 4.5. 4.6. 4.7. 4.8. 4.9. 4.10. 4.11. 4.12. 4.13. Display Area: Double-tap to open in full-screen. Play/pause. Time Bar: Tap inside the bar to fast forward or rewind. Previous: Select previous video file. Next: Select next video file.
19 Connecting to your System Using Smartphone or Tablet Apps 19.3.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion. NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifications from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, select Image to attach an image to each push notification. 5. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion. 19.3.
19 Connecting to your System Using Smartphone or Tablet Apps 1. Tap to access the Menu, and then tap Favorites. 2. Tap a group to configure an existing group. NOTE Tap to create a new group and then enter a name for the new group. 3. To add cameras to the group, tap . 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, press and hold to delete cameras from the group.
19 Connecting to your System Using Smartphone or Tablet Apps 19.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the EMap to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1. Tap 2. Tap to access the Menu, and then tap E-Map. . 3. Select a .jpg image on your mobile device. 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Click .
19 Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 19.3.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: • Tap to access the Menu, and then tap Device Manager. To edit a system: 1. Tap the system in Device Manager. Tap . 2. Edit the connection details as needed. 3.
19 Connecting to your System Using Smartphone or Tablet Apps To delete a system: 1. Tap the system you would like to delete. 2. Tap 19.3.12 . Tap OK to confirm. Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: • The device you are connecting to must be connected to the Internet.
19 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Connect. You will be prompted to change the system password. 4. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 5. The app opens in Live View and streams video from your cameras. #LX400028; r.
20 DDNS Setup (Advanced) Free DDNS service is available as an optional connectivity method to connect to your system over the Internet. NOTE Except where noted, the instructions in this section are the same on PC or Mac. 20.1 Accessing your System within a Local Network (LAN) You can connect to your system through using the Client Software through the local area network (LAN). It is recommended to confirm connectivity over a local network before setting up your system for DDNS connectivity.
20 DDNS Setup (Advanced) 3. Reconnect the power adapter to power the system back on. 20.1.2 Step 2 of 3: Obtain the System’s Local IP Address 1. Right-click to open the Quick Menu and click Info. Enter the system user name (default: admin) and password (default: 000000). 2. Write down the IP Address of the system. • A local IP looks something like this: 192.168.5.118. 20.1.
20 DDNS Setup (Advanced) 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. The client scans your LAN for connected systems. Check your system (a) and click Add (b). 5. Enter the password for your system (default: 000000) and click OK. 6. If this is the first time you are connecting, you will be prompted to change the system password. #LX400028; r.
20 DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to connect to your system from now on. 8. Click then . 9. Click and drag Default Group to the display window to open your cameras in live view. Result 20.2 DDNS Setup—Access your System Remotely over the Internet Setting up DDNS connectivity allows you to view your system from any computer or compatible mobile device with Internet access. #LX400028; r.
20 DDNS Setup (Advanced) To set up remote connectivity with your system, you must: 1. Port forward the HTTP port (default: 80) and Client port (default: 35000) on your router to your system’s IP address. 2. Create a DDNS account. 3. Enable DDNS on the system. 4. Test the remote connection by entering your DDNS address in the client software. 20.2.
20 DDNS Setup (Advanced) 3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. M3100E Series). • - : Enter the MAC address of your system. • To find the MAC address, right-click to open the Quick Menu and click Info. • URL Request: Choose a URL for your DDNS connection (i.e. your name, your company or business name, or anything of your choice). 4. Click Create New Account. 5.
20 DDNS Setup (Advanced) 2. Click and then click Network>DDNS. 3. Check Enable. 4. Under Domain Name, enter the Domain Name/URL Request your received in the email after registering for DDNS. 5. Under User Name, enter your DDNS User Name. 6. Under Password, enter your DDNS Device password. 7. Click OK to save your settings. NOTE Please allow 10~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect. 20.2.
20 DDNS Setup (Advanced) 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. 5. Enter the following: #LX400028; r.
20 DDNS Setup (Advanced) 5.1. 5.2. 5.3. Check By IP/Domain to add a system using the DDNS address. Device Name: Choose a name for your system of your choice. IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. com 5.4. 5.5. 5.6. Client Port: Enter the Client Port (default: 35000).
20 DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to connect to your system from now on. 8. Click then . 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer. #LX400028; r.
21 Connecting a PTZ Camera (M3100E Series) You can connect PTZ cameras (not included) to the system. You must use FLIR MPX PTZ cameras with the system. FLIR MPX PTZ cameras can accept PTZ commands directly through the video cable. There is no need to run special wiring to use PTZ cameras. To connect a PTZ camera to the system: 1. Connect the camera video cable to one of the Video IN ports on the system. 2. Right-click and click Main Menu.
21 Connecting a PTZ Camera (M3100E Series) PTZ Controls 1. Direction keys: Click to pan and tilt the camera. Click SIT to stop the current action. 2. Mouse PTZ: Click to activate mouse PTZ mode. In mouse PTZ mode: • Click and drag to move the camera. • Use the scroll wheel to zoom in and out. • Right-click to exit and return to normal PTZ controls. 3. Zoom/Focus/Iris: Click +/- to adjust the zoom, focus, and iris. 4. Advanced controls: Click to open advanced PTZ controls. 5. Speed: Enter the PTZ speed.
21 Connecting a PTZ Camera (M3100E Series) 5. Autopan: Click to start autopan. During autopan, the camera will continuously pan 360°. 6. Tour: Click to run the selected tour. 7. Flip: Click to flip the camera 180°. 8. Pattern: Click to run the selected pattern. 9. Reset: Click to move the camera to the home position. 10. Auto scan: Click to run the selected autoscan. 11. Aux: Click to open the aux menu, where you can set up Presets, Tours, Patterns, and Auto Scans. 21.2.
21 Connecting a PTZ Camera (M3100E Series) 5. Click Add Preset. 6. Repeat steps 4 and 5 to add additional presets to the tour. NOTE Click Del Tour to clear all presets from a tour. To run a tour: • Under No., select the number of the tour you would like to go to and click 21.2.3 . Pattern Patterns automatically cycle the camera between two positions. To create a pattern: 1. Click to open the aux menu. 2. Click the Pattern tab. 3. Under Pattern, enter the pattern you would like to configure. 4.
21 Connecting a PTZ Camera (M3100E Series) 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: • Click . #LX400028; r.
22 M3100E Series Hard Drive Installation The system comes with a pre-installed 3.5" SATA hard drive. You can replace the hard drive with one up to a maximum size of 4TB. 22.1 Installing a Hard Drive CAUTION Make sure that the system is OFF and the power adapter is disconnected before removing/installing the hard drive. To install the hard drive: 1. Insert hard drive screws (4x) on the hard drive and tighten them half way. 2. Power off the system, and unplug all cabling from the system. 3.
22 M3100E Series Hard Drive Installation 5. Connect the SATA power and data cable to the hard drive. 6. Turn the system over carefully. Tighten the hard drive screws (4x) to secure the hard drive. CAUTION Hold the hard drive in place when turning the system over to prevent damage to the system. 7. Replace the cover and cover screws (6x). NOTE After installation, you must format the hard drive in order to use it with the system. See 22.3 Formatting Hard Drives, page 159. 22.
22 M3100E Series Hard Drive Installation 3. Turn the system over and loosen the hard drive screws (4x), but do not remove them. 4. Disconnect the SATA power and data cable from the hard drive. 5. Carefully turn the system over. Slide the hard drive and then lift it out of the system. Images may appear different depending on the model. 6. Replace the cover and cover screws (6x). NOTE After installation, you must format the hard drive in order to use it with the system. See 22.
22 M3100E Series Hard Drive Installation 1. From the Main Menu, click and then click Storage>HDD Manager. 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. #LX400028; r.
23 Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling FLIR Technical Support: Error Possible Causes Solutions • • • System is not receiving power, or is not powering up. Cable from power adapter is loose or is unplugged. • • Power switch is set to OFF ( Confirm that all cables are connected correctly.
23 Troubleshooting Error Possible Causes Solutions • • Mouse cable is not firmly connected to the system. Mouse is not connected to the system. • Firmly connect the mouse cable to one of the USB ports. • System needs to be reset • Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the DC 12V port on the rear panel. • Camera cables are loose or have become disconnected.
24 M3100E Series System Specifications System Operating System Linux (embedded) Pentaplex Simultaneous view, record, playback, backup and remote monitoring Number of Channels 4/8/16 Channels Inputs/Ouputs Video IN 4/8/16 x 1Vp-p, BNC Video OUT Yes,1 VGA and 1 HDMI VGA OUT Yes HDMI Yes Audio IN 1 ch: in (RCA), G.711 Audio OUT 1 ch: out (RCA), G.
24 M3100E Series System Specifications Recording Resolution Setting Per camera for different resolutions Recording Quality Control 6 levels Recording Schedule By hour, by day, by recording mode, by motion, by alarm, by channel Pre Recording Max. 30 Seconds Post Recording Max. 5 Minutes / Min.
24 M3100E Series System Specifications Unit Dimensions (W x D x H) 4/8/16 ch: Mini 1U, 325mm x 255mm x 55mm Unit Weight (KGs) 4/8/16 ch: 1.
25 Notices This product has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid improper usage, which may result in damage to the product, electrical shock and fire hazard injury. 25.
Website last page www.flirsecurity.com/pro Technical Support 1-866-816-5919 Customer Service 1-866-344-4674 Copyright © 2015, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.
