FLO TV™ Personal Television User Guide
FLO TV™ Incorporated f/k/a MediaFLO USA, Inc. and QUALCOMM Incorporated 5775 Morehouse Drive San Diego, CA 92121-1714 U.S.A. © 2009 FLO TV Incorporated, a Qualcomm company. All rights reserved. FLO and FLO TV are trademarks of QUALCOMM Incorporated. QUALCOMM is a registered trademark of QUALCOMM Incorporated in the United States and may be registered in other countries. All other trademarks and registered trademarks referenced herein are the property of their respective owners.
Contents Contents ........................................................................................................................................ 3 Getting Started ........................................................................................................................... 5 What you need.................................................................................................................5 What’s included? ....................................................................
Software Updates....................................................................................................................29 Receiving a software update notice ..................................................................... 29 Updating FLO TV™ Personal Television software ........................................... 29 Troubleshooting ...................................................................................................................... 30 No TV signal .........................
Getting Started What you need FLO TV™ service in your area What’s included? ITEM WHAT YOU CAN DO WITH IT FLO TV™ Personal Television with an installed smart card View linear mobile television AC adapter/charger Recharge the FLO TV™ Personal Television’s battery Battery Install the battery to power on the FLO TV™ Personal Television Polishing cloth Clean off the FLO TV™ Personal Television’s screen 3.5 mm stereo headphones Listen television without disturbing others USB 2.
About the battery Your FLO TV™ Personal Television comes with a manufacturer-supplied rechargeable lithium-ion battery. The FLO TV Personal Television is designed to use only the manufacturer-supplied battery. Battery performance depends on many factors, including features, settings, and accessories used on the FLO TV™ Personal Television. For battery time estimates, see “Battery life” on page 44 . Installing the battery 1. Open the viewing stand to reveal the back cover. 2.
Powering the FLO TV™ Personal Television on and off TO POWER THE FLO TV™ PERSONAL TELEVISION ON 1. Press . 2. Read and Agree to the Distraction Warning. TO POWER THE FLO TV™ PERSONAL TELEVISION OFF Press and hold until the FLO TV splash screen appears. • The screen powers off and all buttons become unresponsive, except for the battery indicator and Sleep/Power button. • The FLO TV™ Personal Television cannot be turned off while syncing or updating software.
Heed service markings • Do not service any product yourself. Any service required on internal components should be done by an authorized service technician or provider. Damage requiring service • Unplug the product from the electrical outlet and refer servicing to an authorized service technician or provider under the following conditions: o Liquid has been spilled or an object has fallen into the product. o The product has been exposed to rain or water. o The product has been dropped or damaged.
Adjust the volume • Turn down the volume before using headphones or other audio devices. Cleaning • Unplug the product from the wall outlet before cleaning. Do not use water, liquid cleaners or aerosol cleaners. Use the included cloth to clean the LCD screen.
Subscribing to FLO TV Before you can view FLO TV programming, you must activate your FLO TV™ Personal Television by subscribing to a service plan. Visit www.flotv.com online or call a customer service representative at 1-888-99-FLOTV (888-993-5688).
Creating your account 1. Create your new account by populating the active fields. Required fields are denoted with an asterisk. 2. Click N e x t. 3. Populate the additional fields, accept the terms and conditions, and click Sign up 4. Upon completion of your account setup, you will receive a confirmation email NOTE A password must contain between 8 and 30 characters (at least one lowercase and one uppercase), one number, and one special character (!, @, #, $, %, ^, &, +, =).
Activating your FLO TV™ Personal Television using a customer service representative 1. Power on your FLO TV™ Personal Television by pressing . 2. Touch A gre e after reading the warning notice. 3. Touch Vie w The Ba s ic s and watch the basic tutorial, which only appears the first time you start up your FLO TV™ Personal Television. Subsequent viewing is available in the He lp section under Se ttings . 4. Touch Subs c ribe N ow. The Device ID and Authorization Code appear on the screen.
Basics FLO TV™ Personal Television at a glance Buttons and controls A few simple buttons make it easy to turn your FLO TV™ Personal Television on and off, adjust the volume, switch between active and silent modes, change channels, and charge your device. Touch screen Change channels with the swipe of a finger. The touch screen is the primary interaction point for your FLO TV™ Personal Television.
Power/Sleep button The Power/Sleep button has several functions that help maintain battery life on your FLO TV™ Personal Television.
Icons Settings menu Jump to time (search by day/time) Device Options menu Help Info Program is locked; see Parental Controls Unlocked; see Parental Controls Reminder is set Data unavailable Back button Alert/Notification Replay (Help video) Play (Help video) Previous (Help video) Next (Help video) FLO TV™ User Guide 15
Adjusting brightness Screen brightness affects battery life. Dim the screen to extend battery life. TO ADJUST SCREEN BRIGHTNESS 1. Select → Device Options → Brightness. 2. Touch the marker to the right to increase brightness incrementally or to the left to reduce brightness. You can also press and drag the slide in either direction. NOTE The FLO TV™ Personal Television has an ambient light sensor and automatically adjusts lighting to current light levels.
Auto timeout To preserve battery life, your FLO TV™ Personal Television is set to turn off the screen if no video is playing and the FLO TV™ Personal Television has been idle for 60 seconds. When your FLO TV™ Personal Television auto times out, the screen is off and unlocked, but the FLO TV™ Personal Television and audio remain on. Simply touch the touch screen or touch any button to activate the FLO TV™ Personal Television.
Settings The settings on your FLO TV™ Personal Television allow you to establish parental controls, set ratings to block specific programs, set program reminders, find shows, adjust your visual settings, access help, and gather additional information about your FLO TV™ Personal Television.
Setting reminders Reminders are alarms that alert you of an upcoming program. You can set reminders from the Guide. NOTE Alarms do not record the upcoming program. To set a reminder 1. View the program information. 2. Touch Set Reminder . 3. Touch “OK” to confirm the Reminder NOTE If accessing the program information from the TV player information bar, an option to set a reminder for This Episode Only is unavailable.
Resolving reminder conflicts Occasionally, you may have set reminders for programs that appear simultaneously on different channels. As a result, reminder alerts are sent for each program set for that particular time. The device displays an alert for the first program 1 minute before the program begins. • View the program by touching the main text region of the notification. • Dismiss the notification by touching in the notification.
Resetting the PIN 1. Touch → Parental Controls. 2. Touch the Reset Pin. 3. Go to www.flotv.com or call your customer service representative to change your 4-digit PIN. 4. Return to Parental Controls, enter the new PIN, and touch Enter. NOTE The PIN is stored for only as long as the Parental Controls are enabled. Disabling parental controls require you to set a new PIN when reenabling. Entering an incorrect PIN If you enter an incorrect PIN, you are prompted to re-enter your PIN.
TV RATINGS – PARENTAL GUIDELINES The definitions of the TV Parental Guidelines and ratings created by the television industry are defined below. For more information, visit http://www.fcc.gov/parents/parent_guide.html TV-Y – ALL CHILDREN This program is designed to be appropriate for all children. Whether animated or live-action, the themes and elements in this program are specifically designed for a very young audience, including children from ages 2 to 6.
Setting movie viewing limits All movies are rated by the Motion Pictures Ratings Board. You can set a movie rating appropriate to the viewer. If the viewer selects a movie whose rating exceeds the level chosen, the movie is blocked ( ) and not accessible without entering the designated PIN. Movie ratings are sent over the air, and the available ratings options are based on this information.
Restricting channel viewing All channels available with your subscription are listed in the Restricted Channels feature under Parental Controls. Channels that you lock are visible from the guide and the player and may be unlocked on a per-program basis. Restricted channels are indicated with a lock icon ( ). TO BLOCK CHANNELS 1. Touch Se ttings → P a re nta l Controls . Ensure that this feature is ON. 2. Touch Re s tric te d Cha nne ls . 3. Touch each of the channels that you want to restrict viewing.
The Guide Basics IF YOU WANT TO: THEN DO THIS: Access the Program Guide Touch the Guide button on the front of your FLO TV™ Personal Television. Swipe your finger vertically on the screen to view all program channels. Browse the Program Guide Swipe your finger horizontally across the screen to view programs by time. Dismiss the Program Guide Touch the Guide button a second time. Watch a program Touch a program title to start watching. Learn more about a program Touch the information bar.
Changing channels Swipe vertically while in the TV player to view different channels; then touch the information bar to tune to the new channel (if Quick Change Mode is off). Press the Guide button to gain access to the Settings menu. Quick Change Mode (channel change settings) When Quick Change Mode is activated, swiping your finger up or down across the screen on the TV player automatically tunes to the next or previous station without your having to touch that channel’s information bar for confirmation.
Manage Your Account Online Once your FLO TV™ Personal Television has been registered and your subscriptions are established, you can manage your account online. This means you can modify devices and subscriptions; order special event programming; update your login, contact, and payment information; and view your order history online at your convenience. Simply go to www.flotv.com and click one of the two options at the top right corner of the screen: • My account • Activate service Log in to www.flotv.
Viewing order history You may view your order history at any time by accessing M y A c c ount at www.flotv.com. Order history includes all order types (new, change, and remove) for all product types (subscription, time, event, and repair). Cancelling service You may only cancel service by calling a customer service representative at 1-888-99-FLOTV (888-993-5688).
Software Updates Receiving a software update notice When new software is available, an alert on your FLO TV™ Personal Television notifies you and encourages you to connect your FLO TV™ Personal Television to a PC to receive this upgrade. There are two types of software upgrades—optional and mandatory. Optional Upgrade An optional upgrade notification appears only once. Dismissing the notification causes it to never display again.
Troubleshooting No TV signal The FLO TV™ Personal Television has no mobile TV signal or the mobile TV signal is marginal. Move to a different location and try again. You can see the FLO TV™ Personal Television’s signal strength value under Se ttings → D e v ic e I nf o. Restarting and resetting your FLO TV™ Personal Television If the FLO TV™ Personal Television is not working correctly, restarting or resetting it will likely solve the problem. Performing this task resets all defaults on your device. 1.
Getting Help Tutorial videos Tutorials videos available by touching → He lp. These quick videos take you through the most common uses of the PTV.
Customer support Customer support can answer questions about your device, your bill, coverage area, and specific features available to you, such as premium packages. For questions about features, refer to the materials provided with your FLO TV™ Personal Television, or visit www.flotv.com. For additional questions, contact the FLO TV Customer Care Center in any of the following ways: Web: http://www.flotv.com/help FAQ: http://www.flotv.com/help/faq Email: http://www.flotv.
Safety and Regulatory Notices Regulatory notices Regulatory agency identifications For regulatory identification purposes, your product is assigned a model number of P TV 350. To ensure continued reliable and safe operation of your FLO TV™ Personal Television, use only the accessories listed with your device. The Battery Pack has been assigned a model number of RHOD 160.
International Electrotechnical Commission (IEC) This product and necessary accessories have been tested to, and comply with, IEC 1000-42:2001. Electrostatic discharge (ESD) performance meets or exceeds Level 3 (6KV contact; 8KV air discharge without device interrupt) and Level 4 (8kV contact; 15kV air discharge without permanent device damage).
There is danger of explosion if the battery is incorrectly replaced. WARNING! This product contains a Li-ion or Li-ion Polymer battery. To reduce risk of fire or burns, do not disassemble, crush, puncture, short external contacts, expose to temperatures above 60°C (140°F), or dispose of in fire or water. Replace only with specified batteries. Recycle or dispose of used batteries according to local regulations or the reference guide supplied with your product.
Prevention of hearing loss CAUTION Permanent hearing loss can occur if earphones or headphones are used at high volume for prolonged periods of time. Safety in aircraft Due to the possible interference caused by this product to an aircraft’s navigation system and its communications network, using this device’s TV function on board an airplane is against the law in most countries. Road safety Vehicle drivers in motion are not permitted to use television services with handheld devices.
Potentially unsafe areas Posted facilities—Turn your FLO TV™ Personal Television off in any facility when posted notices require you to do so. Potentially explosive atmospheres—Turn off your FLO TV™ Personal Television when you are in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked.
Specifications The FLO TV™ Personal Television (PTV 350) is a Personal Television Player (PTV) device that is capable of receiving high-speed wireless multimedia via the FLO TV Network. Specifications • Display: 3.
Top of the FLO TV™ Personal Television CONTROL / COMPONENT FUNCTION Standby/Power button Power: Press to turn the power on or off. Sleep mode: Briefly press to switch to Sleep mode. Press again to wake up the FLO TV™ Personal Television from Sleep mode. Auto timeout: When the display times out and turns off automatically, briefly press to turn the display back on. Audio-only mode: Double-press to enable Audio-only mode. Battery Level button Press to check the remaining battery level.
Front of the FLO TV™ Personal Television CONTROL / COMPONENT FUNCTION Ambient light sensor Optimizes the screen brightness according to the lighting environment. The backlight automatically dims when you are in a dark environment, or it becomes brighter when you are in a well-lit environment. Touch screen Allows finger-touch interaction, such as short-press and long-press actions, with the software. Also allows finger gestures, such as swiping, flicking, and dragging.
Back of the FLO TV™ Personal Television CONTROL / COMPONENT FUNCTION Stereo loudspeakers Dual speakers provide adequate volume level for use at home, inside a moving vehicle, or outdoors. Viewing stand and Back cover Open the Viewing Stand and adjust the touch screen panel to a tilting angle.
Sides of the FLO TV™ Personal Television CONTROL / COMPONENT FUNCTION 3.5 mm stereo headphone jack Connect the supplied headphones or any standard 3.5 mm stereo headphones. Volume buttons Press to adjust the volume level of the speakers or the connected headphones. Mute button Press to mute or un-mute the speakers. Micro-B USB 2.
Bottom of the FLO TV™ Personal Television Internal smart card, antenna, and vibrator COMPONENT FUNCTION Smart card slot Contains the preinstalled smart card that is needed for activating the FLO TV™ Personal Television. Do not open the slot cover or remove the smart card from the slot. Doing so may void your warranty. Contact a customer service representative if you need assistance with smart card replacement.
Battery life Your FLO TV™ Personal Television powers down when there is insufficient battery life. Press to determine how much life remains in your battery. The battery indicator LEDs light up regardless of whether the device is powered on or off.
Index audio ratings, 23 Battery replacing, 44 Buttons and controls, 13 Device activation, 10 Help, 31 Reset Stan, 30 restart Stan, 30 troubleshooting, 30 tutorials, 31 Precautions air bags, 36 medical devices, 36 unsafe areas, 37 Ratings audio, 23 TV, 22 Search, 25 Software updates mandatory, 29 optional, 29 updating the software, 29 Subscribe using customer service rep, 12 TV ratings, 22 FLO TV™ User Guide 45
