Installation Manual
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FLO Home X5 | Installation guide | o.com | January 2019
4.Limited Remedies. If a Product is found by FLO after inspection to be defective or to not function in
accordance with the Technical Specications during the Warranty Period FLO’s sole obligation under this
Warranty is limited to performing one of the following actions, at FLO’s sole and absolute discretion: (1)
repairing; (2) replacing or (3) reimbursing the Purchaser for the purchase price of the All replacement or
repaired Products are warranted only for the remainder of the original Warranty Period, prolonged only by the
period during which the Product was being repaired or replaced. You acknowledge that replacement parts or
Products may be remanufactured or reconditioned parts or Products which offer substantially similar
functionality. Moreover, all original parts or Products that are replaced shall become FLO’s sole and exclusive
property. This Warranty covers both parts and labor necessary to repair or replace your eligible Product, but
does not include: (a) any on-site labor costs related to removal or reinstallation of the repaired or replacement
Product (each of which shall be performed upon your approval and at FLO’s then-current service rate and
charges), or (b) certain shipping costs described below.
5.Warranty Claim Procedure. Any claim under this Warranty must be made via FLO Customer Service at
service@o.ca to obtain a Return Material Authorization (“RMA”) As part of the RMA process, you may be
asked to provide information regarding the Product such as condition, model/serial number and proof of
purchase. FLO will provide a shipping label that will cover mailing costs associated with transporting the
Product within Canada only to FLO for evaluation and, if the product is eligible for Warranty, coverage, FLO shall
be responsible for costs related to returning the Product to the Purchaser’s address designated in its RMA, so
long as the address is in Canada. FLO will not cover costs associated with shipping the Product from another
country. Additional fees will apply to return the Product to an address in another country. Customer service
contact information is at www.o.ca. Any Product determined to be ineligible for service under this Warranty
will be returned, repaired or replaced upon your approval at FLO’s then-current service rate and charges.
6.Exclusion of FLO’s Warranty does not apply to any Product that has been installed, removed, handled, altered,
disassembled or repaired by any person other than a service provider authorized by FLO, or where the original
Product identication (e.g. serial number, logos, copyright notices and trademarks) has been removed, altered
or degraded. The Warranty does not apply to any damage to a Product resulting from: (i) improper site
preparation or maintenance or installation, neglect (including damage caused by a vehicle), abuse, vandalism
or improper use of the Product including any use that is not in accordance with the applicable Product
Specications; (ii) normal wear and tear, cosmetic or supercial damage, normal aging, scratches, stains, dents
or exterior fading; (iii) accident, re or exposure to any other hazard (including extreme power surge, extreme
electromagnetic eld or any acts of nature such as earthquakes, tornados, oods, biological infestations, snow,
lightning, etc.) or (iv) any other reason beyond FLO’s control. OTHER THAN AS SET OUT IN THIS WARRANTY,
FLO DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES AND CONDITIONS OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
WITH RESPECT TO THE PRODUCTS. IN NO EVENT SHALL FLO BE LIABLE FOR INDIRECT, SPECIAL,
INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT
OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY FLO) OR ANY CAUSE OF ACTION IN
CONNECTION WITH PRODUCT MALFUNCTION OR IN CONNECTION WITH THE PRODUCTS, THEIR PURCHASE,
THEIR HANDLING, INSTALLATION OR USE BY THE PURCHASER AND/OR ANY PERSON AUTHORIZED BY THE
PURCHASER RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL
THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS
OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; LOSS OF OR DAMAGE TO OTHER PROPERTY SUCH AS AN AUTOMOBILE; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT
AND PROPERTY. FLO does not warrant that the Products or related services will be error-free or will operate
without interruption. IN NO EVENT SHALL FLO’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE
PRODUCTS AND RELATED SERVICES TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCTS.
THE REMEDIES IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. No Product reseller, agent or employee is authorized to make any modication, extension
or addition to this Warranty. If any term is held to be illegal or unenforceable, the remaining terms shall not be
affected or impaired. This Warranty is governed by and construed under the laws of the province in which the
Product purchase took place.
© 2019. Services FLO Inc. All rights reserved.