Warranty

Limited Warranty Program | 2
warranty
This Limited Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when the flooring is purchased. Floorigami is a selling brand
of Shaw Industries, Inc. This Five (5) Year Residential Limited Warranty begins when the carpeting is purchased.
This warranty covers manufacturing defects that could occur in any Shaw carpet for a period of five (5) years when used in an owner-
occupied residence in a proper indoor installation. By manufacturing defect we mean any defect in material or workmanship.
Flooring must be installed properly and according to Shaw’s installation instructions and must be maintained in accordance with Shaw’s
maintenance instructions.
EXCLUSIONS
Matting and crushing, or any change in appearance retention, are not manufacturing defects and are excluded from this warranty. For the
purpose of this warranty, matting is defined as the physical entanglement of the fibers on the surface of the carpet. Crushing is defined as
the loss of pile thickness due to foot traffic. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this
warranty.
Shaw will not provide credit for labor charges for appearance- related manufacturing defects that should have been detected before or
during installation, such as missing tufts, dye spots, tears, loose backing, etc.
What Shaw Will Do
Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not
commercially practical, Shaw may, at its sole option, replace the affected carpet or refund the proportional purchase price for the affected
area. Shaw will pay the reasonable costs for freight and labor. Any costs incurred for the moving of equipment, furnishings, partitions and
the like, that were installed over the Shaw product will be at the consumer’s expense.
What Conditions Apply?
The carpet must be installed in accordance with Shaw installation guidelines and specifications. The carpet must be maintained in
accordance with Shaw maintenance (carpet care) recommendations and such maintenance (carpet care) continues throughout the
duration of the original installation. Installation guidelines and specifications along with carpet care recommendations can be found at
Floorigami.com. For additional contact information, please see the bottom of this page.
This Warranty is further limited to the period of time the carpet is owned and maintained by the original end-use purchaser. The basis of any
warranty related claim is the original Shaw invoice or authorized Shaw retailer invoice.
This warranty does not cover the following:
• Carpet installed on stairs or in areas subject to abnormal foot-traffic.
• Damage from flooding or excessive moisture from existing moisture issues or alkalinity related issues.
• Burns, fading, matting, pills, pulls, odor, soiling, staining, tears or damage due to improper installation or due to improper cleaning
agents or methods.