Warranty Information

One Year Limited Warranty Applying to;
Ecotex – Long & Strong – Desktex – Doortex – Viztex - Hometex
Floortex provides a One Year Limited warranty all the company’s Ecotex Chair mats,
Long & Strong Runners, Desktex, Doortex and Viztex and hometex biosafe products
which guarantees them to be free from any defects in material and workmanship at the
time of sale to original purchaser, and will not crack, chip, break or shatter under normal
usage. The warranty only applies to the original purchaser. Should any product during
the warranty period, in Floortex’s sole opinion, prove to be defective in material and/or
workmanship under normal usage, Floortex will, at its option, replace the product at no
charge (except as otherwise stated herein) provided that the product has not been
subjected to abuse, misuse, misapplication, neglect, accident, disaster, alteration or
modification.
This WARRANTY IS VOID under certain conditions, including but not limited to: No proof
of purchase; use of metal casters on Ecotex chair mats; placement of furniture or other
stationary objects on the product; use of product in an application not recommended by
Floortex for that particular model; cutting or altering of the product in any way by any
individual or company other than Floortex or its designated agent; or use of the product
outdoors (except Doortex products specified for outdoor use). Damage to the product as
a result of abuse, misuse, misapplication, neglect, accident, disaster, alteration or
modification will VOID THE WARRANTY.
Normal wear and tear, including but not specifically limited to, marring and scuffing is not
covered under the warranty. To apply for a replacement, submit a Warranty Claim Form
complete with dated sales receipt or purchase order and an image of the mat in
application and of the specific damage. Floortex reserves the right to request damaged
products be returned to the factory for inspection before sending replacement product.
A shipping and handling fee of will be charged for all warranty replacements.
Ecotex and Viztex: $30.00
Desktex & Hometex Mats up to and including 19” x 24” - $10.00
Desktex Desk Protectors & Hometex products over 19” x 24” - $30.00
Doortex & Long&Strong Runners $14.00
Some product may no longer be available. In warranties involving discontinued product,
Floortex will provide, at its discretion, a product with the specifications that most closely
match the original type purchased or if no replacement is available, Floortex may retract
the warranty.
This warranty does not cover damage from accidents, misuse, abuse, or improper
handling. In no case shall Floortex’s liability under any other remedy prescribed by law
exceed the purchase price.
Claim forms can be requested from [e-mail] or can be
downloaded from www.floortex.com