Warranty Information

Limited 25 Years Residential Warranty
Structural Warranty: 25 years warranty to the original purchaser against manufacturing defects such as
wrapping, buckling or bonding failure under normal residential use. As with all warranties, terms and
conditions apply. Our warranties do not cover failure due to improper installation. Also as wood is a
natural products, Artio Floors can't guarantee against natural variations in each plank, nor against color
differences between samples and the color of floor once the floor has been installed. Careful pre-
inspection of the flooring is the responsibility of the buyer. Owner / installers, assume all risks of every
kind respecting examination of flooring, job-site and environmental conditions as well as the
installation. No exchanges or corrections will be made once the product is installed. If you require
additional, more detailed information on the proper installation and or care of hardwood flooring,
please visit the National Wood Flooring Association (NWFA) web site: www.nwfa.org
Care Instructions
Real wood floors are not impervious to damage caused by spills, dirt, grit, water or impact. All hardwood
floors require regular maintenance to keep them looking their best and lasting to their full potential.
Here are some guidelines to help you maintain the beauty of your hardwood floor: 1. Real wood will
expand and contract with change in humidity, leaving small cracks in between the boards. This affect
can be minimized with the use of humidity control in the home, as well as proper acclimation prior to
installation. 2. To protect floors from dirt or water, place rugs at entry points to help trap grit and absorb
moisture that may damage the finish. However, note that rugs with rubber bottoms or non-skid pads
may leave an imprint on the floor. Natural fiber rugs are a safer choice. 3. Regularly vacuum or sweep
the floor with a soft mop to prevent abrasive dirt and dust from accumulating and scratching the finish.
Vacuuming should only be done with machines that have a hard surface setting to prevent damage from
the rollers. 4. Don't Damp Mop: Use only the cleaning products designed specifically for hardwood
floors. 5. Never use wax, oil-based detergent or any other household cleaners on the floors. These may
dull or damage the finish, leaving a greasy film and making the floor slipper and more difficult to clean.
Do not use spray polishes or other cleaners that are designed for other types of wood furnishings. 6.
Wipe spills immediately. Be especially attentive to the areas around the sink, dishwasher, stove tops and
dining tables, which are more prone to harmful spills. 7. Add felt pads to all furniture and chair legs to
prevent damage to the floor. Replace the felt pads when dirty or worn. For extremely heavy objects, use
wide, non-staining rubber cups. 8. Damaged or worn high heel shoes may expose a metal tip, which is
certain to damage the surface finish. Because of this and the pressure exerted by heels, extra caution
should be taken when wearing heels to prevent scratches, dents or other damage to your floors. 9.
Protect your floor against direct sunlight or any intense source of artificial lighting. Over time, Intense
natural and artificial light will discolor hardwood floors.