Warranty Information

WARRANTY
INFORMATION GUIDE
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LIMITED RESIDENTIAL/ LIMITED LIGHT COMMERCIAL/
LIMITED COMMERCIAL WARRANTY FOR LUXURY VINYL PLANK
The Manufacturer warrants LVP floor products to be free from manufacturing defects for a specified length
of time from the date of purchase as set forth below. If a defect covered by this warranty is reported to The
Manufacturer in writing within the specified length of warranty life from time of purchase, The Manufacturer
will furnish comparable luxury vinyl plank flooring of similar color, pattern, and quality, for either the repair
of the defective area or the replacement of the floor, at our option. If your floor was professionally installed,
The Manufacturer will also pay reasonable labor costs for the direct repairs or replacement.
WHAT IS COVERED?
This warranty covers manufacturing defects when the flooring is subject to normal residential use provided
the flooring covered by this warranty is installed and maintained in accordance with The Manufacturer’s
Installation Guidelines and Care & Maintenance Guidelines.
WHAT IS NOT COVERED BY THE WARRANTY?
• Damage caused by fire, flooding, intentional abuse, or moisture intrusion caused by emissions from the subfloor.
• Indentations or damage caused by improper rolling loads, chairs, appliances, or other furniture not using proper
floor protectors.
• Changes in color or sheen appearance when exposed to a natural light source.
• Exterior application.
• Damage caused by vacuum cleaner beater bar, caster wheels, cutting from sharp objects.
• Loss of gloss/scratching.
• Minor color, shade or texture variations between samples or printed color photography and the actual material.
• Floors that are installed in other than owner-occupied or tenant-occupied residences (Except products that are
noted as warranted light commercial/commercial).
• Installation-related errors and/or damage including improper conditioning of job-site and flooring materials.
• Construction damage after installation.
• Floors discolored from moisture or underlayment panels.
• Floors damaged by harsh cleaning products (Please refer to our care & maintenance guidelines for appropriate
cleaning practices).