Warranty
Warranty and Returns Policy
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Thank you for your purchase of your Flow Wall® product. We are committed to 100% customer
satisfaction and look forward to serving you. The following warranty guidelines will outline our
policies and practices designed to minimize inconvenience in the event your product fails to meet
your expectations.
Should you have any questions, please contact us by email: customerservice@flowwall.com or call
877-203-5974.
All warranes apply to the original Flow Wall® customer only and begin at the date of purchase.
Proof of purchase is required with all claims.
Flow Wall® WARRANTY FOR ALL PRODUCTS
· Flow Wall® represents that our products are free from defects in the material and workmanship
for the original consumer purchaser for a period of one (1) year from the original date of
purchase. The word "defects" as used in this warranty, is defined as a defect which impairs the
quality of ulity of the product.
· This warranty is limited to the repair or replacement of Flow Wall® products having defects in
material or workmanship.
· If a component is determined to be defecve within the terms of the warranty, Flow Wall® will
furnish a replacement component at no cost to you. If the enre product is found to be
defecve with sufficient evidence, Flow Wall® may repair or replace your product at the
companies discreon.
· This warranty applies under condions of normal use, but does not apply to defects or damage
that result from intenonal or accidental damage, weather related condions (including but not
limited to wind, flooding, excessive heat or excessive UV exposure), negligence, unreasonable or
commercial use. (Please refer to “Items Not Covered Under Warranty” below.)
· This warranty applies only to product purchased and shipped to customers in the connental
United States and Canada.
· All implied warranes arising under state law are limited in duraon to the applicable warranty
period. Some states do not allow limitaons on how long an implied warranty lasts, so the
above
limitaon may not apply to you.
· Liability for incidental or consequenal damages is excluded to the extent the exclusion is
permied by law. Some states do not allow the exclusion or limitaon of incidental or
consequenal damages, so the above limitaon or exclusion may not apply to you.
· This warranty gives you specific legal rights and you may also have other rights which may vary
from state to state.
· Immediately report any defect to Flow Wall® by calling (877) 203-5974 or contact us by email at:
customerservice@flowwall.com.
· In the event that a package arrives damaged, refuse the shipment or contact Flow Wall by calling
(877) 203-5974.