Full Product Manual

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24
TROUBLESHOOTING GUIDE
Guide de dépannage
Condition Possible Cause Solution
Water doesn’t flow
from the faucet
when activated by the
infrared sensor.
Connections my not be
properly made.
Use the instruction document to verify
all connections were properly made. This
will ensure water will flow correctly inside
the faucet.
Water shut off valves
are not open.
Verify the water shut off valves are open. This
will ensure the faucet is supplied with water.
Faucet handle is closed. Open the handle fully. Handle must be in the
open position for the water to flow when
the sensor is active. If water flows when
the handle is closed, the manual override is
opened. Turn the knob on the control box
clockwise until completely closed.
Batteries have
been depleted or are
installed incorrectly.
Verify the batteries are charged/good and in
the correct +/- polarity. Change or reorient
batteries if needed.
Sensor is not clean or
doesn’t have a
clear vision.
Make sure the sensor is clean (even water
might block its vision). Wave hand in front of
infrared sensor within a distance of 2.5” (6cm)
(The distance of 2.5” (6cm) will be shorter
if people wave with a darker hand or darker
objects. The darker the object, the shorter the
sensor will reach). Check for water flow.
Filter is blocked. Open the override to see if water will flow
in manual mode. If no water flows, close the
water feed to the faucet. Disconnect the top
water feed to the control box and verify the
filter is clean. Close manual override and try
the sensors again.
Sensor is not
working properly.
Wave hand in front of infrared sensor again
within a distance of 2.5” (6cm), to see if the
sensor eye flashes a red light. If the sensor
does not flash a red light, replace the faucet
body. If the sensor flashes a red light but you
do not hear a clicking sound coming from the
control box, replace the control box.
Water drips from
the faucet.
Water dripping occurs
when the handle is in
the OPEN position.
Manual override might be slightly open.
Close the manual override on the control
box by turning the knob clockwise until
completely closed.
Water dripping occurs
when the handle is in
the CLOSE position.
Change the faucet cartridge.
Condition Possible Cause Solution
Water flow
is diminished
Faucet handle is not
open fully. Filters may
have debris.
Open the handle fully and test the flow. If the
water flow is still diminished, clean the filter
found in the top part of the black control
box and clean the aerator and nipples on the
faucet head.
Water flow doesn’t
automatically stop
after 3 minutes.
Manual override might
be slightly open.
Verify if manual override on the control
box is closed (turn the knob clockwise until
completely closed). If it’s open, close it and
do the test again. If the manual override is
already closed, wave your hand in front of the
infrared sensor to activate the water flow and
repeat the movement to stop the water flow.
Water flow stops while
using (which is not
stop by auto shutoff
after 3 mins), or water
suddenly flows without
any motion.
Batteries have
been depleted.
Verify the batteries are charged/good
and in the correct +/- polarity. Change
or reorient batteries.
Check if there are
any water droplets
covering the sensor
eye that would interfere
with its activation.
Make sure the sensor is clean (even water
might block its vision) and try to stay outside
the 2.5” (6cm) range of the sensor to prevent
accidentally activating or deactivating it.
The infrared sensor
flashes a red light three
times per second.
Flashing indicates
batteries are
running low.
Change batteries.