User's Manual

DPC/TRACK

Users Manual

5-16

Note

A “Manual Event” record may be appropriate for very simple tests,

such as for inspection requirements.

Troubleshooting

This section discusses the most prevalent causes of problems you might encounter

when attempting to use the calibrator in conjunction with DPC/TRACK.

If you are experiencing problems related to calibrator communications, please read

this section in its entirety before calling Fluke for assistance.

• Is the calibrator turned on?

• Is the communications cable properly attached to the calibrator?

• Are you not using an adapter when you should be?

• Are you using an adapter when you shouldn’t be?

• Are you trying to load or unload while performing a test? (If you are, you

could lose or corrupt your test data.)

• Is the communications cable properly attached to the communications port

specified by the ComPort variable in the DPCTRACK.INI file?

• Are the test parameters for the Tag IDs you are attempting to load properly

defined?

• Does the calibrator battery need to be recharged?

• Have you performed calibrator diagnostics?

If you continue to have problems, try eliminating as many variables as you can to

help narrow in on the root of the problem. For example, try closing all other

Windows applications, try loading one record at a time, try exiting DPC/TRACK

and Windows before trying again, etc. If problems persist, you may call Fluke for

assistance with the software.

Qualifier Errors

Before test information may be loaded, DPC/TRACK confirms that all necessary

information for each test type has been properly defined. If vital testing

information is missing or improperly defined for a particular test, you will receive

an error message notifying you of the problem. Responding Cancel will terminate

the load process and return you to the previous screen. You may then go correct

the problem and retry the loading process. (Responding Continue will cause the

load process to skip over the Tag IDs corresponding to the ill-defined parameters

and proceed to the next Tag ID, if there is any.)