User Manual

TView Gold User’s Guide

Chapter 5

failure etc.)

TV or PC

screens that

have rolling

waves

• Possible bad or wrong power adapter being

used.

• Try another adapter or verify that you are

using the correct one.

Returning a Damaged or Failed TView

Gold Unit

To return a TView Gold unit, follow these steps:

1. Contact FOCUS Enhancements Technical Support at 1-

408-370-9963. A representative is available from 9:00 AM

to 12:00 PM and 1:00 PM to 5:00 PM Pacific Standard

Time (PST). Explain the nature of the problem and any

evidence of damage you may have found. The customer

representative will either assist you with the specific

problem or give you a Return Materials Authorization

Number.

Note: No goods will be accepted for warranty repair or

return without an RMA number.

2. Pack the TView Gold carefully. If possible, use the original

shipping package. Send the package pre-paid and insured

via United Parcel Service (UPS) or US Mail to: