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ManualsBrandsFocusrite ManualsAudio InterfacesFocusrite Scarlett Solo (2nd Gen) USB Audio Interface with Pro Tools | First (SCARLETT-SOLO-2ND-GEN)

Focusrite iOS Control || My interface isn't

appearing in the app!

Applies to: Focusrite iOS Control, Scarlett 6i6 + 18i8 + 18i20 (2nd Generation), Clarett Range,

Red Range

Focusrite Control for iOS relies on a stable WiFi connection in order to communicate between your

iDevice and your computer. If your interface isn't showing up when you try to use the app, or you're

experiencing frequent disconnections, you may wish to check the following troubleshooting steps:

- Do you have the latest version of Focusrite Control (desktop) installed on your computer? You can

obtain the latest version from the Downloads page for your compatible interface here.

- Do you have the latest version of the Focusrite iOS Control app? If not, please install this from the

App Store application on your iDevice.

- Have you ensured that both the computer running the Focusrite Control desktop app and the

iDevice you're using are connected to the same WiFi network? If they are already and you're

experiencing disconnections, is your router quite far away from the computer/iDevice? The further

away the wireless router, the weaker the signal.

- If both devices are already connected to the same WiFi network, are they on the same subnet?

When using almost all 'home' routers this will be done automatically and should only be an issue if

you have a more complex network set up.

- Do you have any Firewall/Anti-Virus software running that could potentially be blocking the

connection? The best way to check this is to temporarily disable any such software and check if this

fixes the issue. If it does, you can then add Focusrite Control as an exception (steps for Mac

FireWall and Windows FireWall below). Please note that 3rd party Firewall/Anti-Virus software may

not have the same layout as below, if in doubt consult the software manufacturer.

Summary of content (10 pages)

PAGE 1
Focusrite iOS Control || My interface isn't appearing in the app! Applies to: Focusrite iOS Control, Scarlett 6i6 + 18i8 + 18i20 (2nd Generation), Clarett Range, Red Range Focusrite Control for iOS relies on a stable WiFi connection in order to communicate between your iDevice and your computer.
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Configure Mac Firewall - Open System Preferences - Go to 'Security and Privacy' and navigate to the 'Firewall' tab - Click 'Firewall options' (Note: if this is greyed out, click the Lock symbol in the bottom left corner and enter your computer password first) - Locate 'Focusrite Control' and 'Focusrite Control Server' in the list, then set these to 'Allow incoming connections' - Press OK Configure Windows Firewall
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- Open Control Panel - Navigate to 'System and Security' - Select 'Windows Firewall' - Click 'Allow an app through Windows Firewall' - Ensure that the checkboxes next to 'Focusrite Control' are ticked - Click OK Focusrite iOS Control || Basic setup Applies to: Focusrite iOS Control, Scarlett 6i6 + 18i8 + 18i20 (2nd Generation), Clarett Range, Red Range
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Focusrite iOS Control is a remote control app that can be used to adjust parameters in the Focusrite Control desktop application. The iOS app communicates with the desktop app via WiFi. In order to get set up, please ensure the following: - You have the latest version of Focusrite Control (desktop) installed on your computer. You can obtain the latest version from the Downloads page for your compatible interface here. - You have the latest version of Focusrite iOS Control installed on your iDevice.
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Once your device shows up, tap it to request approval to connect (if no devices show up please check this article for troubleshooting steps). After requesting approval, open Focusrite Control (desktop) on your computer and navigate to the Device Settings tab. In the lower left corner you will see your iDevice under the 'Remote Devices' section - click Approve.
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Once a device is approved it will stay approved indefinitely unless you click 'Reject', at which point the process must be repeated once more. You will now be able to use the iOS app to control the output volume, adjust the balance of mixes and adjust any controllable input settings on your interface.
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In order to use Focusrite Control for iOS to alter the volume to your headphones, it's important to also have the headphone output dial on the interface itself turned up. You can then make adjustments to the level using the fader in the iOS app. Conversely, the headphone outputs on the Red Range are digitally controlled and so can be adjusted exclusively from the iOS app if required. The Mac OS X firmware updater keeps failing. What do I do? Article applies to: Saffire, Saffire LE.
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Previously, Focusrite has issued drivers for USB devices on older Mac operating systems, however we would now recommend not installing any drivers that you might find online or on old CD installer discs when using one of our USB interfaces on Mac computers.
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In order to input audio into your apps using your Focusrite interface, you will be required to press "OK". If you have clicked "Don't Allow" for any reason, you will need to open the System Preferences and go to Security and Privacy to manually allow the app to access audio input. Once you're in Security and Privacy, click on the Privacy tab, then select Microphone on the left-hand side and select the apps you wish to access the microphone.
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