2 Series - 220 V 60 Hz/230 V 50 Hz Ice and Water Dispensers Order parts online www.follettice.com 12CI400A-L countertop dispenser Installation, Operation and Service Manual 12CI400A-S 12HI400A-S countertop dispenser with wall mount dispenser SensorSAFE infrared dispensing (available with or (shown with legs accessory) without drain pan) Following installation, please forward this manual to the appropriate operations person.
Table of contents Welcome to Follett Corporation ............................................................................................................................ 3 Important cautions ................................................................................................................................................. 3 Specifications ........................................................................................................................................................
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation.
Specifications 575 mm (22.625") air exhaust 826 mm (32") 3/4" FPT drain air intake 407 mm (16") 102 mm (4") 597 mm (23.5") Front View 458 mm (18") Side View 3/8" FPT water inlet power cord Rear View Electrical 220 V 60 Hz, 1 phase, 6.5A 230 V 50 Hz, 1 phase, 6.5A Furnished with 1.8m (6 ft) power cord. Ambient Air temp 38 C/100 F Max. 10 C/50 F Min. (Best performance below 27 C/80 F) Water temp 32 C/90 F Max. 4 C/40 F Min. (Best performance below 21 C/70 F) Water pressure 5Bar Max./70 P.S.
Installation procedures Before you begin • All dispensers must be installed level in both directions to ensure proper operation. • Service and ventilation clearances: 153mm (6") on right side of dispenser, 153mm (6") at top for ventilation and 305mm (12") at top recommended for service. • Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back).
Fig. 2 – Bottom exiting utilities (countertop units) Fig. 3 – Rear exiting utilities (countertop units) Pipe plug may be moved to back of unit for alternate drain hook up 19mm (3/4") FPT drain 407mm (16") 298mm (11.7" ) 10mm (3/8") push-in water inlet elbow Poly tubing and elbow may be removed for alternate water inlet hook up by pushing in on the locking collar while pulling out on the tubing. 39mm (1.5") 206mm (8.1") DRAIN ICE MACHINE MAKE-UP WATER 23mm (.
Installing wall mount dispensers Notes: No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) SensorSAFE actuation is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.) Recommended minimum counter depth and mounting height shown on Fig. 7 ensures that ice will drop into sink. See Fig. 6 for model dimensions. The dimensions include the 13mm (.5") mounting bracket supplied with the unit. 1.
Installing wall mount dispensers Fig. 6 – Wall mounting dimensions outline of dispenser 331 mm (13") 166 mm (6.5") 204 mm (8") Caution: Do NOT rest dispenser weight on bottom of support bracket. ! 12 mm (.437") 356 mm (14") 178 mm (7") 77 mm (3") 77 mm (3") 254 mm (10") 36 mm (1.4") 407mm (16") bottom of dispenser Fig. 7 – Wall mount side view 575 mm (22.625") 826 mm (32") 470 mm (18.5") 493 mm (19.375") minimum distance to sink front 8 597 mm (23.
Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view nut support bracket bottom panel 10mm (3/8") push-in water inlet screw Fig. 10 – Front view of wall mount bracket – utility location Side view of utilities exiting wall water and drain tubing 19mm (3/4") copper drain tube 10mm (3/8") copper water tube 19mm (3/4") FPT drain support bracket outline of dispenser wall 32mm (1.25") MAX 23mm (0.88") MIN 77mm (3") 77mm (3") 89mm (3.
User information How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 181kg (400 lb)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice is then pushed through a tube to the storage hopper.
Cleaning/descaling and sanitizing Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate. Cleaning of the condenser can usually be performed by facility personnel.
Semi-Annually (more often if conditions dictate) § A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice machine should be cleaned and sanitized first, followed by the dispenser. § Icemaking system can be cleaned/descaled in place. To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows: 1. Clean/descale the ice machine 2. Sanitize the ice machine 3. Clean/descale the dispenser 4.
ervoir overflow. 20. Continue to make ice with Solution B for 20 minutes. 21. Turn power to ice machine OFF. 22. Disconnect ice transport tube from evaporator outlet port. Rinse ice compression nozzle and drain lines in clean water and reinstall on evaporator outlet. Reconnect ice transport tube to ice compression nozzle. 23. Drain any remaining Solution B from evaporator. 24. Fill reservoir almost to overflowing with 120 F (49 C) clean water to rinse. Drain. Repeat two more times.
Service Important preliminary information Follett’s ice machine consists of four distinct functional systems. • Refrigeration system • Water system • Harvesting system • Electrical control system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these system areas will result in improper operation of the entire ice production cycle.
1 #30 1 START S BLACK 47 ORANGE 48 R RED 42 x BLACK 46 1 COMP. START RELAY ORANGE 49 BLACK 45 FAN BLACK #38 WHITE #39 BLACK #10 POWER SWITCH WHITE 44 COMPONENTS MOUNTED ON MAIN FRAME COMPRESSOR OVER-LOAD (INTERNAL) COMPRESSOR C BLACK #9 WATER DISPENSE SWITCH 4 1 BLACK WATER SOLENOID S 4 BLACK #8 COMPONENTS MOUNTED ON SPLASH PANEL WHITE #32 BLACK #31 ICE DISPENSE SWITCH WHITE #26 1.
BLUE L1 WTR BLACK #9 BROWN S SOL WM BLACK #8 M BLACK #35 CLN PWR YELLOW #40 WTR ICE YELLOW WHEELMOTOR BLACK #41 BLACK #33 1 4 COMPONENTS MOUNTED ON MAIN FRAME S ORANGE 48 R BLACK #11 WHITE #12 RED 42 x FAN BLACK 46 COMP. START RELAY 1 BLACK #38 WHITE #39 ORANGE 49 BLACK 45 WHITE 44 COMPONENTS MOUNTED ON MAIN FRAME BLACK 47 COMPRESSOR C COMPRESSOR OVER-LOAD (INTERNAL) NOTE 1. COMPRESSOR START RELAY IS GRAVITY SENSITIVE. SEE LABEL FOR PROPER ORIENTATION 2.
Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 12 series ice dispensers. Both normal operation (Stages 1 – 6) and non-normal diagnostic sequences showing torque-out (Stages 7 – 10) for use in troubleshooting are shown. Circuitry notes • Compressor switch should read closed in ON position. • Bin signal is 16V DC.
Normal operation – Stage 2 The water sensor verifies water in the float reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). The gearmotor is started through a current style relay that is pulled in by the initial high current draw of the run winding.
Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the ice machine will continue to run.) The gearmotor continues to run and the DR LED remains on for 60 seconds. The purpose of this function is to drive the remaining ice out of the evaporator and to boil off any refrigerant remaining in the evaporator.
Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The ice machine goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the float reservoir senses water.
Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED will remains on for 60 minutes from restart. A lighted 60M LED indicates the ice machine has experienced an overtorque condition. If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the 60M LED goes off and the ice machine continues normal operation.
Diagnostic sequence – Stage 10 If the water level in the float reservoir drops to an unacceptable level, the WTR LED goes out, shutting the ice machine off. Also, the BT LED comes on, preventing the ice machine from restarting for twenty minutes. If water is restored, the WTR LED comes back on and flashes to alert the technician that water to ice machine has been lost. The ice machine restarts at the end of the 20 minute time delay. The flashing WTR LED can be cleared by pressing the reset button.
Refrigeration pressure data Air-cooled icemaker capacity/24 hrs. Inlet Water Temperature ˚F/˚C Ambient Air Temperature ˚F/˚C F C 50 10 60 16 70 21 80 27 90 32 60 16 468 212 450 204 432 196 410 186 387 176 70 21 417 189 402 182 387 176 369 175 351 159 80 27 366 166 354 161 342 155 328 149 314 142 90 32 317 144 298 135 280 127 271 123 262 119 100 38 268 122 243 110 217 98 214 97 210 95 lbs. kg. lbs. kg. lbs. kg. lbs. kg. lbs. kg.
Refrigeration system Important: All service on refrigeration system must be performed in accordance with all federal, state and local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met. Ice machine charge specifications Model C/E12CI400A, C/E12HI400A (air-cooled) ! Charge Refrigerant type 540g (19 oz) R404A Recharging of unit at other than factory specifications will void ice machine warranty.
Ice capacity test Ice machine production capacity can only be determined by weighing ice produced in a specific time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3. Run ice machine for at least 15 minutes. 4. Catch ice for 15 or 20 minutes. 5. Weigh harvested ice and record total weight. 6. Subtract weight of container from total weight. 7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs). 8.
SensorSAFE model troubleshooting guide SensorSAFE Board LED Status Problem Action PWR CLN ICE/ WTR Does not dispense ice and/or water. Check LEDs on the SensorSAFE control board. OFF OFF OFF Check circuit breakers and power switch. Restore power or replace defective switch. ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation.
Ice machine troubleshooting Flashing water LED at any time indicates that water signal to board had been lost for more than one second. Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur. Problem Indicators Corrective Action Ice machine will not run. 1. No power to unit. 1. Check that unit is plugged in, circuit breakers are on. 2. Open bin level control. 2.
Problem Indicators Corrective Action Compressor cycles intermittently. 1. Compressor start relay in wrong position. 1. Position relay with arrow or word “top”. 2. High pressure cutout open due to high head pressure. 2. Check discharge pressure and adjust water regulator valve. 3. Clogged or dirty air filter or condenser coil. 3. Clean or replace filter, clean condenser coil. 4. Improper ventilation. 4. Provide inlet and exhaust air provisions per Follett ice machine installation manual.
Disassembly and replacement instructions Dispense chute removal threaded rod 1. Remove top cover (see page 31). agitator 2. Remove stainless front cover (see page 31). 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube. Dispense wheel and drive bar removal baffle 1. Remove all ice from storage area of dispenser. 2.
Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be field assembled to factory specifications. 1. Disconnect power to ice machine. 2. Shut off water to ice machine. 3. Drain evaporator and float tank. 4. Disconnect plastic tubing from evaporator water inlet, drain pan stub, compression nozzle tubing and reservoir overflow tubing from secured clip. 5.
Panel removal top cover front cover screw Top cover: Lift cover up and off Velcro strips. Front cover: Remove 2 screws. Lift cover up and forward to unhook from keyhole slots and clear tabs on bottom of cover. back panel screw LH side panel RH side panel screw splash panel louver panel hopper support lip screw Splash panel: Remove 2 screws. Pull out bottom of panel to allow top to slide out from under hopper support lip. Side panels: Remove screw located on lower rear side.
Thermostat and ice transport tube replacement ice tube retainer .25 ice tube gasket Top View capillary tube bracket 77mm (3") 51mm (2") Ice transport tube: tube may extend a maximum of 7mm (1/4") into ice bin 13mm (.50") TYP Thermostat: hand bend cap tube end as shown Ice transport tube replacement 1. Push tube onto evaporator port. 2. Position clamp behind lip on evaporator port and tighten clamp.
Replacement Parts Dispenser exterior 8 9 1 10 5 2 3 4 16 7 14 11 12 13 Reference # 1 1 2 Not shown 3 4 5 6 Not shown Not shown 7 8 8 9 10 11 12 13 Not shown Not shown 14 Description Cover, front (serial numbers below D61292) Cover, front (serial numbers D61292 and above) Louver, intake, plastic Grille, drain pan Drain pan, plastic Drain pan assembly (includes base, pan and grille) Panel, rear Leg kit, 4" (102 mm), adjustable – set of 4 Fitting, water inlet, brass Fitting, water inlet, plastic Fit
16 Wheelmotor and drive system 17 12 7 8 storage hopper interlock switch 5 6 9 10 9 6 18 9 2 5 3 13 11 4 15 14 Top view Reference # 1 2 3 4 5 6 7 8 See page 32 See page 32 See page 32 See page 32 See page 32 See page 32 9 10 Not shown Not shown 11 12 13 14 15 16 17 Not shown 18 34 1 Description Motor, wheel, long shaft - 220 V 60Hz/230 V 50 Hz (includes gear motor shield) Drive shaft extension Coupling (includes key) (short shaft motor only) Key, 1/8" sq x 1-1/4 lg Baffle, ice (securing h
Dispense chute and splash panel (models with lever dispensing) — Serial Number D61292 and above 7 6 6 7 5 11 (located behind water reservoir) 4 1 4 3 9 2 5 9 1 Reference # 1 2 3 4 5 6 7 8 9 Not shown 10 11 3 10 8 Description Chute, ice or water (with Agion® antimicrobial product protection1) Support, water tube Lever Boot, dispense switch button Screw, panel Switch, dispense Bracket, lever support Tube, water solenoid Fitting, bulkhead (with nut) Splash panel (ice only) Splash panel Solenoi
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) — Serial Number D61292 and above 2 9 (located behind water reservoir) 2 1 5 3 4 5 8 7 1 Reference # 1 2 3 4 5 6 Not shown 7 8 Not shown 9 8 6 Description Chute, ice or water (with Agion) Sensor (includes lens and Ty-rap*) Support, water tube Screw, panel Fitting, bulkhead (with nut) Tube, water solenoid Splash panel, without drain pan (includes 2 Ty-raps and 2 lenses) Splash panel, (includes 2 Ty-raps and 2 lenses) Len
Dispense chute and splash panel (models with lever dispensing) — Serial Numbers below D61292 12 10 15 13 4 11 5 5 14 4 8 water solenoid assembly 1 7 9 1 6 2 3 2 17 16 16 Reference # 1 1 2 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Description Chute, ice, with bracket and fasteners (with Agion) Chute assembly (clear), ice Chute, water, with bracket and fasteners (with Agion) Chute (clear), water Lever Thumbscrew Switch, dispense (includes nut, boot and spacer) Boot, dispense switch button (mounts
Dispense chute and splash panel (models with SensorSAFE infrared dispensing — Serial Numbers below D61292 6 4 8 1 10 3 1 2 2 9 5 5 7 7 Reference # 1 1 2 2 3 4 5 6 7 8 9 10 Not shown Not shown 38 Description Chute, ice, with bracket and fasteners (with Agion) Chute assembly (clear), ice Chute, water, with bracket and fasteners (with Agion) Chute (clear), water Sensor (includes 502690 and 203611) Thumbscrew Cover, dispense chute Solenoid assembly (includes solenoid, fittings, tube & mounting brack
Ice machine components 20 5 21 3 6 4 19 28 8 17 7 26 27 10 29 2 29 24 1 Right side view CAUTION 12 HAZARDOUS MOVING PARTS DO NOT OPERATE UNIT WITH PANELS REMOVED . Rear view 23 14 29 22 13 28 18 16 11 15 27 25 9 OPERATE UNIT WITH PANELS REMOVED.
Ice machine components Reference # 1 2 3 4 Not shown Not shown Not shown 5 6 Not shown 7 8 Not shown 9 10 Not shown 11 12 13 14 15 17 18 19 20 21 22 23 Description Drier Coil, condenser Water sensor Float valve & reservoir Elbow, 1/4", push-in Adapter, female thread to 1/4" push-in Fitting, plastic, float valve (includes sleeve & stem) Compression nozzle, single drain Evaporator (see page 42 for detailed drawing) Shroud, condenser coil Drain pan, evaporator Valve, expansion, thermal Valve, shut-off, water
Electrical components TOP VIEW SIDE VIEW FRONT VIEW 8 5 4 4 WTR NEUTRAL L1 SOL WM PWR CLN 3 2 Note: Located behind front splash panel 1 ICE WTR 4 5 7 9 8 Reference # Description Part # 1 Board, control circuit – 220 V 60 Hz/230 V 50 Hz 502938 2 Control board, SensorSAFE models – 220 V 60 Hz/230 V 50 Hz 502915 3 Water sensor 502116 4 Switch, on/off, compressor, bin signal 502209 5 Switch, cleaning, SensorSAFE models 502409 6 Bin thermostat 500514 7 Capacitor, start, c
Evaporator replacement parts Reference # Description Part # 1 Coupling, vee band, includes nut 502735 2 Bearing assembly, top 502736 3 Loop, ice compression, beveled 502110 4 Auger 502737 5 Evaporator (includes insulation jacket, 502740) 502725 6 O ring, bearing housing 500496 7 Bearing assembly, bottom (includes O rings and condensate shield) 502738 8 O ring, mounting base 501063 9 Shield, condensate 500744 10 Screw, Allen 1/4 20 x 1/2 (set of 4) 501080 11 Mounting base, ev
12CI400A • 12HI400A 220 V 60 Hz/230 V 50 Hz Dispensers 43
SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in US. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.
