Symphony Plus™ 25 and 50 Series Ice and Water Dispensers 25FB425A/W, 50FB425A/W Operation and Service Manual After serial number K39863 Please visit https://www.follettice.com/technicaldocuments for the Operation and Service manual for your unit. 25CR425A/W 50CR425A/W 25HR425A/W 50HR425A/W 25FB425A/W 50FB425A/W Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support.
Contents Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the different model numbers.
Specifications Electrical §§ Freestanding models (25FB425A/W, 50FB425A/W) require a dedicated circuit. Basic electrical: 115 V/60 Hz/1 phase Total system Max. fuse 11.0A 15A §§ Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-15 hospital-grade plug. Connect to a dedicated 15A dedicated circuit. Note: It is preferred that circuit be protected by a GFCI. Model Electrical connection 25FB425A/W, 50FB425A/W cord & plug provided Circuits required 115/60/1, 20A max.
Installation Before you begin §§ All dispensers must be installed level in both directions to ensure proper operation. §§ SensorSAFE™ dispensers are shipped with a plastic, protective film on sensor lenses. For proper operation, plastic film must be removed after installation. Installing freestanding dispensers 1. Position dispenser in desired location and adjust legs to level in both directions. 2. Connect water supply to 3/8" FPT fitting on back of dispenser (Fig. 1). 3.
Fig. 1 – Rear connections, freestanding models power cord access panel 3/4" MPT drain 10.62" (27 cm) 2.9" (7.6 cm) 3/8" FPT water inlet 3/8" FPT condenser outlet location (water-cooled only) 3/8" FPT condenser outlet location (water-cooled only) 3.75" (9.5 cm) 33.75" (85.8 cm) 31.5" (80 cm) 2.775" (6.9 cm) 2.81" (7.2 cm) 14" (35.7 cm) 12.38" (31.4 cm) 9.62" (24.4 cm) 3/4" MPT icemaker drain location 10. Remove top front cover by removing two screws at bottom corners of cover.
User information How the dispenser works Follett’s 25/50 series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (181kg)/day ice machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice is then pushed through a tube to the storage hopper.
Weekly CAUTION! §§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser. Dispenser drain pan and drain line §§ Pour 1 gal. (3.8 L) of hot tap water into drain pan to flush drains. Splash panel front, SensorSAFE infrared dispensing 1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover. 2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.
Ice Machine and Dispenser Cleaning Procedure Note: Check drains and drain cup to ensure they are open and flowing freely. 1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding. If there is ice in the evaporator, complete steps 2-7 using only hot water to remove the ice, then begin Cleaning/Descaling Procedure again. 2. Remove front cover of the dispenser and turn OFF bin signal switch. 3. Dispense all ice from storage hopper and discard. 4.
17. Collect sponges from ice storage bin. 18. Replace hopper lid, base stand cover, turn ON dispenser power and install dispenser front cover. 19. After 10 minutes, dispense all ice and discard. [OPTIONAL] Finish cleaning – No-rinse sanitizing with Nu-Calgon IMS-III 10. Press CLEAN switch. The MAINTENANCE light will turn on and the machine will drain. Wait for the LOW WATER light to turn on. 11. Remove lid from cleaning cup and fill (about 1 quart) until sanitizing solution completely fills the reservoir.
91 WHITE M S 89 PURPLE DISPENSE 2 2 88 BLUE 1 1 MOTOR 92 PURPLE 84 RED 83 PURPLE 82 BLUE 81 WHITE LEVER DISPENSERS SPLASH PANEL 5 4 3 2 1 5 4 3 2 1 1 2 3 4 12 39 BLACK 38 WHITE 75 BLACK 74 GREEN 73 WHITE 72 BLACK GROUND SCREW 49 BLACK 39 BLACK 9 9 48 WHITE 38 WHITE 8 8 47 ORANGE 37 ORANGE 7 7 46 PURPLE 36 PURPLE 6 6 45 BLUE 35 BLUE 5 5 44 RED 34 RED 4 4 43 BLACK 33 BLACK 3 3 42 WHITE 32 WHITE 2 2 41 GREEN 31 GREEN 1 1 BIN 44 RED 95 GREEN 94 WHITE 93 BLACK 1 2 3 4 99 BLACK GROUND SCREW 100 BLAC
25FB425A/W, 50FB425A/W 91 WHITE M S 103 GREEN 39 BLACK 38 WHITE 75 BLACK 74 GREEN 73 WHITE 72 BLACK 87 WHITE GROUND SCREW BIN T-STAT 48 WHITE 100 BLACK 12 97 WHITE 96 BLACK 95 GREEN 94 WHITE 93 BLACK 86 WHITE 115/1/60-BLACK NEUTRAL-WHITE GROUND-GREEN 49 BLACK 98 BLACK WTR ICE 98 BLACK 1 2 3 4 POWER 102 WHITE GROUND SCREW 99 BLACK 102 WHITE 101 BLACK WATER SOLENOID 4x4 POWER BOX 37 ORANGE 5 5 77 RED 4 4 83 PURPLE 3 3 36 PURPLE 35 BLUE 82 BLUE 2 2 81 WHITE 1 1 76 WHITE 45 BLUE
Dispenser troubleshooting CAUTION! §§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment. Before calling for service 1. Check that no ice is in the dispenser bin area. 2. Check that congealed ice is not causing a jam. 3. Check that all switches and circuit breakers are on. 4. Check that all drains are clear. 5. Check that water is supplied. Lever model troubleshooting guide Problem Does not dispense ice. Indicators 1.
SensorSAFE model troubleshooting guide SensorSAFE Board LED Status Problem Does not dispense ice and/or water. Dispenses ice and/or water continuously. Action PWR CLN ICE/ WTR Check LEDs on the SensorSAFE control board. OFF OFF OFF Check circuit breakers and power switch. Restore power or replace defective switch. ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation.
Disassembly and replacement instructions Dispense chute removal 1. Remove dispenser front cover. 2. Slide plastic dispense chute up and out to remove. Dispense wheel and drive bar removal 1. Remove all ice from storage area of dispenser. 2. Remove center thumbnut from dispense wheel. 3. Remove thumbnuts holding baffle inside bin and remove baffle. 4. Tilt rear of wheel up and lift off motor drive shaft. 5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not tighten. 6.
Ice transport tube replacement 1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit). 2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull down through dispenser chase. 3. Disconnect opposite end of tube from ice machine. 4. Run end of new ice transport tube with 3/16" (5 mm) hole through internal chase in rear inside corner of dispenser (left side as you face dispenser) and push up into storage area. 5.
Thermostat locations ice mounting hose bracket well nut knurled screw rubber grommet ice level control stat ice level control stat bin thermostat control box assembly hopper assembly control box assembly 25FB425A/W, 50FB425A/W 17
Replacement parts Dispenser exterior 6 1 4 8 3 5 2 9 7 Reference Description Part # 1 Cover, top front, 25 FB, ice and water 01072719 1 Cover, top front, 50 FB, ice and water 01072727 2 Cover, lower section, stainless, 25/50 FB 502694 3 Cover, dispense chute 502681 4 Knurled screws, front cover 01085703 5 Drain pan 502682 Not shown Grille, drain pan 01050277 6 Lid, bin, secured 01072776 Not shown Rear panel, base stand, perforated 01074194 7 Leg kit, 6" (15.
Wheel motor and drive system 4 1 7 6 2 5 9 2 5 8 3 Reference # 1 2 3 4 Not shown 5 6 7 Not shown 8 9 10 Description Wheel motor, 120V, 60Hz Washer, thrust Shaft, drive (includes key and stud) Fan blade, wheel motor Chain, pitch 67, link Sprocket, drive shaft, 35T (includes drive shaft key) Sprocket, wheel motor, 10T Bearing, drive shaft Connecting link, chain Key, drive shaft Key, wheel motor Dispenser drive assembly (parts 1-9 above) 10 Part # 501861 501026 501619 501607 00168781 502692 501019
Dispense chute and splash panel (models with lever dispensing) 2 4 15 6 12 1 13 8 5 10 11 14 3 9 7 Reference Description Part # 1 Fastener, 10-32 x 3/8" stainless steel 00982421 2 Tube, water station 502356 3 Cover, dispense chute 502681 4 Switch, dispense, lever actuated (includes 501841) 502359 5 Bracket, lever and water solenoid 01039635 6 Bracket, lever 00958793 7 Lever, dispense 00976845 8 Chute, ice (with Agion® antimicrobial product protection1) 01041201 9 C
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) 5 8 9 7 2 10 6 11 13 12 1 3 Reference 1 4 Description Part # 1 Cover, dispense chute 502681 2 Chute, ice (with Agion antimicrobial product protection1) 01041201 3 Chute, water (with Agion) 01042266 Not shown Chute, ice (with Agion® antimicrobial product protection1), wall hung 01040005 Not shown Chute, water (with Agion), wall hung 00984898 4 Lens, sensor 502690 5 Splash panel, SensorSAFE dispense
Dispenser electrical box – SensorSAFE models 3 4 1 2 Reference # Description Part # 1 Thermostat 500514 2 Switch, dispenser power 502209 2 Switch, ice machine bin signal 502209 3 Board, SensorSAFE 502242 4 Standoff, board (4 required) 501959 22 25FB425A/W, 50FB425A/W
Dispenser electrical box – lever models 1 2 Reference # Description Part # 1 Thermostat 500514 2 Switch, dispenser power 502209 2 Switch, ice machine bin signal 502209 25FB425A/W, 50FB425A/W 23
Hopper components 1 5 2 3 4 4 6 Reference Description Part # 1 Lid, bin, secured 01072776 2 Wheel, dispense (includes 501612) 502821 3 Baffle, ice 501608 4 Bracket, ice tube 502712 5 Rod, threaded (includes knurled nut) 501612 6 Screws, knurled 501613 24 25FB425A/W, 50FB425A/W
Ice transport tubing Reference Description Part # Not shown Ice transport tube (RIDE units) - 10 ft 502522 Not shown Ice transport tube (RIDE units) - 20 ft 502523 Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176 Not shown Ice transport tube assembly (50 FB units) 502328 Not shown Ice transport tube assembly (25 FB units) 502329 Chilled water components 2 1 3 Reference Description Part # 1 Fitting, water coil 502599 2 Brackets, chilled water ca
Water treatment accessories for Symphony Plus ice and water dispensers Reference # Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine 00130229 Not shown Follett FL4S primary replacement cartridge 00130245 Not shown Water filter cartridge – primary, carton of 6 00954297 Not shown Eve
Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support. Please review the installation instructions thoroughly. It is important that the installation be performed to factory specifications so your equipment operates at its maximum efficiency.
Calgon is a licensed trademark distributed by Nu-Calgon, in the United States. Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA. SafeCLEAN, SaniSponge, SensorSAFE, and Symphony Plus are trademarks of Follett LLC. Follett is a registered trademarks of Follett LLC, registered in US. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.
