2 Series - 220V 60Hz/230V 50Hz Ice and Water Dispensers Order parts online www.follettice.com Installation, Operation and Service Manual C/E12CI400A countertop dispenser C/E12CI400A countertop dispenser with SensorSAFE™ actuation (shown with legs accessory) C/E12HI400A wall mount dispenser (available with or without drain pan) Following installation, please forward this manual to the appropriate operations person.
Table of contents Welcome to Follett Corporation Important cautions Specifications Installation Installing countertop dispensers without legs Installing countertop dispenser with legs accessory Installing wall mount dispensers User information Cleaning and sanitizing procedures Dispenser cleaning Icemaker cleaning and sanitizing Start-up following cleaning Service information Wiring diagram – lever model Wiring diagram – SensorSAFE model Icemaker operational and diagnostic sequences Refrigeration cycle diag
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation.
Specifications 575mm (22.625") air exhaust Air intake 826mm (32.5") 3/4" FPT drain 3/8" FPT water inlet air intake DRAIN ICE MACHINE MAKE-UP WATER 407mm (16") 458mm (18") 102mm (4") Dispenser side view Dispenser front view power cord 597mm (23.5") Dispenser rear view Electrical 220V 60Hz, 1 phase, 6.5 amps 230V 50Hz, 1 phase, 6.5 amps Furnished with 1.8m (6 ft) power cord Ambient Air temp Water temp Water pressure 38°C/100°F Max. 32°C/90°F Max. 5Bar Max./70 P.S.I. 10°C/50°F Min.
Installation procedures Before you begin • All dispensers must be installed level in both directions to ensure proper operation. • Service and ventilation clearances: 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended for service. • Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back).
Fig. 2 – Bottom exiting utilities (countertop units) Fig. 3 – Rear exiting utilities (countertop units) Pipe plug may be moved to back of unit for alternate drain hook up 19mm (3/4") FPT drain 407mm (16") 298mm (11.7" ) 10mm (3/8") push-in water inlet elbow Poly tubing and elbow may be removed for alternate water inlet hook up by pushing in on the locking collar while pulling out on the tubing. 39mm (1.5") 206mm (8.1") DRAIN ICE MACHINE MAKE-UP WATER 23mm (.
Installing wall mount dispensers Notes: No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) SensorSAFE actuation is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.) Recommended minimum counter depth and mounting height shown on Fig. 7 ensures that ice will drop into sink. See Fig. 6 for model dimensions. The dimensions include the 13mm (.5") mounting bracket supplied with the unit. 1.
Installing wall mount dispensers Fig. 6 – Wall mounting dimensions outline of dispenser 166mm (6.5") Caution: Do NOT rest dispenser weight on bottom of support bracket. ! 331mm (13") 204mm (8") 12mm (.437") 356mm (14") 178mm (7") Fig. 7 – Wall mount side view 77mm (3") 77mm (3") 254 mm (10") 572mm (22.5") 36mm (1.4") 407mm (16") bottom of dispenser 826mm (32.5") 470mm (18.5") minimum distance to sink front 493mm (19.375") 597mm (23.
Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view nut support bracket bottom panel screw Fig. 10 – Front view of wall mount bracket – utility location Side view of utilities exiting wall water and drain tubing 19mm (3/4") copper drain tube 10mm (3/8") copper water tube 19mm (3/4") FPT drain 10mm (3/8") push-in water inlet support bracket outline of dispenser wall 32mm (1.25") MAX 23mm (0.88") MIN 77mm (3") 77mm (3") 89mm (3.
User information How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 181kg (400 lb)/day icemaker. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port. The ice is then pushed through a tube to the storage hopper.
5. Wipe lid, wheel, baffle, inside of storage area and dispense chute with damp cloth wrung out in Solution A. 6. Rinse all above items with damp cloth and wring out in clear water. Note: To avoid possible damage to motor assembly, use a damp cloth only to clean storage hopper. Do not allow water to run through center hole in bottom of hopper. 7. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse. 8. Pour 284ml (1 cup) household bleach into drain pan, followed by 3.
6. Following manufacturer’s instructions, prepare one gallon (3.8L) of Follett SafeCLEAN Ice Machine Cleaner (one 7 oz packet) or equivalent. Solution temperature must be at least 120° F (48.9° C). Warning: Most ice machine cleaners contain citric or phosphoric acid that can cause skin irritation. Read caution label on product and follow instructions carefully. 7. Plug drain hose, replace drain line in reservoir bracket and pour part of cleaning solution into reservoir, filling it almost to overflowing. 8.
Service Important preliminary information Follett’s icemaker consists of four distinct functional systems. • Refrigeration system • Water system • Harvesting system • Electrical control system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these system areas will result in improper operation of the entire ice production cycle.
1 #30 1 START S ORANGE 48 R BLACK 47 RED 42 x GRN IN ELEC. BOX BLACK 46 1 WHITE #16 COMP. START RELAY ORANGE 49 BLACK 45 FAN BLACK #38 WHITE #39 BLACK #10 POWER SWITCH WHITE 44 COMPONENTS MOUNTED ON MAIN FRAME COMPRESSOR OVER-LOAD (INTERNAL) COMPRESSOR C BLACK #9 WATER DISPENSE SWITCH 4 1 BLACK WATER SOLENOID S 4 BLACK #8 COMPONENTS MOUNTED ON SPLASH PANEL WHITE #32 BLACK #31 ICE DISPENSE SWITCH WHITE #26 1.
BLUE L1 WTR S BLACK #9 SOL WM M CLN YELLOW #40 WTR ICE YELLOW WHEELMOTOR BLACK #41 BLACK #33 1 4 COMPONENTS MOUNTED ON MAIN FRAME S WHITE #12 BLACK #11 RED 42 x FAN BLACK 46 COMP. START RELAY 1 BLACK #38 WHITE #39 ORANGE 49 BLACK 45 WHITE 44 COMPONENTS MOUNTED ON MAIN FRAME BLACK 47 ORANGE 48 R COMPRESSOR C COMPRESSOR OVER-LOAD (INTERNAL) NOTE 1. COMPRESSOR START RELAY IS GRAVITY SENSITIVE. SEE LABEL FOR PROPER ORIENTATION 2.
Icemaker operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett icemakers used with 12 series ice dispensers. Both normal operation (Stages 1 – 6) and non-normal diagnostic sequences showing torque-out (Stages 7 – 10) for use in troubleshooting are shown. Circuitry notes • Compressor switch should read closed in ON position. • Bin signal is 16V DC. • Flashing water LED at any time indicates that water signal to board has been lost for more than one second.
Normal operation – Stage 2 The water sensor verifies water in the float reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). The gearmotor is started through a current style relay that is pulled in by the initial high current draw of the run winding.
Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the icemaker will continue to run.) The gearmotor continues to run and the DR LED remains on for 60 seconds. The purpose of this function is to drive the remaining ice out of the evaporator and to boil off any refrigerant remaining in the evaporator.
Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The icemaker goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the float reservoir senses water.
Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED will remains on for 60 minutes from restart. A lighted 60M LED indicates the icemaker has experienced an over-torque condition. If the icemaker runs without problems for 60 minutes and no additional torque errors occur, the 60M LED goes off and the icemaker continues normal operation.
Diagnostic sequence – Stage 10 If the water level in the float reservoir drops to an unacceptable level, the WTR LED goes out, shutting the icemaker off. Also, the BT LED comes on, preventing the icemaker from restarting for twenty minutes. If water is restored, the WTR LED comes back on and flashes to alert the technician that water to icemaker has been lost. The icemaker restarts at the end of the 20 minute time delay. The flashing WTR LED can be cleared by pressing the reset button.
Refrigeration pressure data Air-cooled icemaker capacity/24 hrs. Inlet Water Temperature ˚F/˚C Ambient Air Temperature ˚F/˚C 60 16 468 212 450 204 432 196 410 186 387 176 F C 50 10 60 16 70 21 80 27 90 32 70 21 417 189 402 182 387 176 369 175 351 159 80 27 366 166 354 161 342 155 328 149 314 142 90 32 317 144 298 135 280 127 271 123 262 119 100 38 268 122 243 110 217 98 214 97 210 95 lbs. kg. lbs. kg. lbs. kg. lbs. kg. lbs. kg.
Refrigeration system Important: All service on refrigeration system must be performed in accordance with all federal, state and local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met. Icemaker charge specifications Model Charge Refrigerant type C/E12CI400A, C/E12HI400A (air-cooled) 540g (19 oz) R404A Recharging of unit at other than factory specifications will void icemaker warranty.
Ice capacity test Icemaker production capacity can only be determined by weighing ice produced in a specific time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3. Run icemaker for at least 15 minutes. 4. Catch ice for 15 or 20 minutes. 5. Weigh harvested ice and record total weight. 6. Subtract weight of container from total weight. 7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs). 8.
Troubleshooting the dispenser – SensorSAFE models Problem: Does not dispense ice and/or water Action PWR Check LEDs on control board. LED status CLN Solution ICE/WTR OFF OFF OFF Check circuit breakers and power switch. Restore power or replace defective switch. ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation. ON OFF OFF Troubleshoot appropriate lens/sensor and replace if required (see Lens/Sensor Troubleshooting).
Icemaker troubleshooting chart • • Flashing water LED at any time indicates that water signal to board had been lost for more than one second. Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur. Problem Indicators/possible cause Corrective action 1. Icemaker will not run. System status: compressor, gearmotor, and fan motor inoperative. 1. No power to unit. 2.
Icemaker troubleshooting chart Problem Indicators/possible cause Corrective action 6. Icemaker runs for short period of time and shuts down on torque error. System status: 20M or 2nd LED are lit. 1. Kink in ice transport tube. 2. Bin level control remains in closed position. 3. Ice transport tube ruptured internally. 4. Worn evaporator bearings. 5. Faulty gearmotor start relay. Icemaker torques out within 5 seconds of start-up. 6. Torque out occurs when storage bin fills to capacity. 1.
Disassembly and replacement instructions Dispense chute removal stud assembly 1. Remove top cover (see page 30). 2. Remove stainless front cover (see page 30) agitator 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube. Dispense wheel and drive bar removal baffle 1. Remove all ice from storage area of dispenser. 2.
Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be field assembled to factory specifications. 1. Disconnect power to icemaker. 2. Shut off water to icemaker. 3. Drain evaporator and float tank. 4. Disconnect plastic tubing from evaporator water inlet, drain pan stub, compression nozzle tubing and reservoir overflow tubing from secured clip. 5. Disconnect ice transport tube from compression nozzle.
Panel removal top cover front cover screw Top cover: Lift cover up and off Velcro strips. Front cover: Remove 2 screws. Lift cover up and forward to unhook from keyhole slots and clear tabs on bottom of cover. back panel screw LH side panel RH side panel screw louver panel splash panel hopper support lip screw Splash panel: Remove 2 screws. Pull out bottom of panel to allow top to slide out from under hopper support lip. Side panels: Remove screw located on lower rear side.
Thermostat and ice transport tube replacement ice tube retainer .25 ice tube gasket Top View capillary tube bracket 77mm (3") 51mm (2") 13mm (.50") TYP Thermostat: hand bend cap tube end as shown Ice transport tube replacement 1. Push tube onto evaporator port. 2. Position clamp behind lip on evaporator port and tighten clamp.
Parts Dispenser exterior 11 10 7 1 12 4 3 2 16 DRAIN ICE MACHINE MAKE-UP WATER 5 9 6 8 13 14 15 Part # 502932 502819 502400 502402 502412 502883 502410 502394 502399 502924 502397 502396 502395 502422 502391 502514 502873 502925 502940 Description Cover, front Cover, dispense assembly Cover, dispense assembly, ice Louver, intake Grille, drain pan Drain pan, plastic Drain pan assembly (includes base, pan and grill) Panel, rear Leg kit, 102mm (4"), adjustable – set of 4 Union, bulkhead, 10mm (3/8
Wheelmotor and drive system 17 18 13 7 9 storage hopper interlock switch 5 6 10 8 11 6 9 10 5 12 2 3 4 16 15 14 Top view Part # 502933 502384 502385 501273 502414 502387 502390 502388 502386 502406 502404 00152017 502405 502413 500504 207095 502381 502416 502423 502408 502537 207960 00135962 207809 1 Description Motor, wheel – 220V 60 Hz/230V 50Hz (includes 502537) Drive shaft extension Coupling (includes key) Key, 1/8" sq x 1-1/4" lg Baffle, ice (securing hardware included) Wheel, agitator Ro
Dispense chute and splash panel — lever model 13 11 16 9 14 5 12 6 15 water solenoid assembly 1 8 7 10 3 2 4 17 Part # 502513 502249 502247 502417 501100 502409 502418 502057 501250 502427 502561 502562 502419 502926 502420 502934 502819 502400 Description Chute assembly, ice Chute, water Bracket, dispense chute (includes four (4) 502057 fasteners) Lever Thumbscrew Switch, dispense, water/ice (includes nut, boot and spacer) Boot, dispense switch button (mounts over the dispense button) Fastener
Dispense chute and splash panel – SensorSAFE model 7 1 5 9 3 4 6 3 2 Part # 502513 502249 502247 00122978 501100 502819 502934 502690 203611 8 Description Chute assembly, ice Chute, water Bracket, dispense chute (includes four (4) 502057 fasteners) Sensor (includes 502690 and 203611) Thumbscrew Cover, dispense chute Solenoid assembly (includes solenoid, fittings, tube & mounting bracket), see page 34 for exploded view Lens, sensor Ty-rap, sensor mounting 35 Reference # 1 2 3 4 5 6 7 8 9
Icemaker components Part # 501581 501187 502116 500504 502078 502221 501820 502727 502726 502921 502832 502920 500474 00149765 501188 502897 502935 502896 502834 501191 500623 502079 502383 502403 501176 502806 502937 502922 502925 502923 502604 00114199 00120055 203534 Description Drier Coil, condenser Water sensor Float valve & reservoir Fitting, plastic, float valve (includes sleeve & stem) Compression nozzle, single drain Evaporator (see page 39 for detailed drawing) Shroud, condenser coil Drain pan, e
Icemaker components 21 22 3 5 4 27 6 8 7 10 20 2 17 29 25 28 1 Right side view 24 Rear view 12 CAUTION HAZARDOUS MOVING PARTS DO NOT OPERATE UNIT WITH PANELS REMOVED . 29 14 13 29 23 19 15 16 11 28 9 OPERATE UNIT WITH PANELS REMOVED.
Electrical components Side View Top View 6 4 L1 SOL NEUTRAL WTR WM 2 PWR CLN 3 ICE WTR 5 1 8 Note: located behind front splash panel 7 9 8 Part # 502938 502915 502116 502209 502409 500514 502835 502837 502899 502836 Description Board, control circuit – 220V 60Hz/230V 50Hz Control board, SensorSAFE models – 220V 60Hz/230V 50Hz Water sensor Switch, on/off, compressor, bin signal Switch, cleaning, SensorSAFE models Bin thermostat Capacitor, start, compressor – 220V 60Hz/230V 50Hz Capacitor, r
Evaporator replacement parts 2 15 Part # 502735 502736 502110 502737 502725 500496 502738 501063 500744 501080 502733 502227 502832 502729 502221 502727 502226 500680 501111 502739 502740 00120055 502744 502939 Description Reference # Coupling, vee band, includes nut 1 Bearing assembly, top 2 Loop, ice compression, beveled 3 Auger 4 Evaporator (includes insulation jacket, 502740) 5 O ring, bearing housing 6 Bearing assembly, bottom (includes O rings and condensate shield) 7 O ring, mounting base 8 Shield,
801 Church Lane • PO Box D, Easton, PA 18044, USA (610) 252-7301 • Fax (610) 250-0696 • www.follettice.
