25 and 50 Series - 220V 60Hz/230V 50Hz Ice and Water Dispensers Installation, Operation and Service Manual Order parts online www.follettice.com C/E25CT400A/W C/E25CR400A/W C/E50CR400A/W C/E50CT400A/W C/E25HR400A/W C/E25HT400A/W C/E50HR400A/W C/E50HT400A/W C/E25FB400A/W C/E50FB400A/W Following installation, please forward this manual to the appropriate operations person. 801 Church Lane • PO Box D • Easton, PA 18044, USA (610) 252-7301 • Fax (610) 250-0696 • www.follettice.
Follett Corporation Equipment Return Policy Follett equipment may be returned for credit under the following conditions: 1. The equipment is new and unused. 2. A return authorization number has been issued by customer service within 30 days after shipment. 3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number. 4. The equipment must be returned in Follett packaging.
Table of contents Before you begin Specifications Field wiring Installation Installing freestanding dispensers Installing countertop dispensers Installing wall mount dispensers Installing Satellite-fill™ icemakers Installing top mount icemakers User information Cleaning and sanitizing procedures Service Information Wiring diagram – lever models Wiring diagram – SensorSAFE™ models Dispenser troubleshooting Troubleshooting SensorSAFE board and sensors Disassembly and replacement instructions Thermostat locati
Welcome to Follett Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our instructions are designed to help you achieve a trouble-free installation.
Specifications Electrical 1. Models with Satellite-fill icemakers (C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W) Basic electrical: 220V 60Hz/230V 50Hz 2. Icemaker Dispenser 5 amps 1.5 amps Freestanding models and models with integral icemakers (C/E25FB400A/W, C/E50FB400A/W, C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W) Total system Basic electrical: 220V 60Hz/230V 50Hz 3. 6.5 amps Dispensers and Satellite-fill icemakers are supplied with a 2m (7ft) power cord.
Field Wiring: countertop and wall mount dispensers with Satellite-fill icemakers Model Electrical connection Current C25FB400A/W, C50FB400A/W cord provided 220V 60Hz, 6.5 amp E25FB400A/W, E50FB400A/W C25CT400A/W, C50CT400A/W 230V 50Hz, 6.5 amp cord provided 220V 60Hz, 6.5 amp E25CT400A/W, E50CT400A/W 230V 50Hz, 6.5 amp C25HT400A/W, C50HT400A/W E25HT400A/W, E50HT400A/W C25CR400A/W, C50CR400A/W E25CR400A/W, E50CR400A/W C25HR400A/W, C50HR400A/W E25HR400A/W, E50 HR400A/W 220V 60Hz, 6.
Installation procedures Before you begin • All dispensers must be installed level in both directions to ensure proper operation • Required ventilation and recommended service clearances: • Countertop and wall mount models with Satellite-fill icemaker (C/E25CR400A/W, C/E25HR400A/W, C/E50CR400A/W, C/E50HR400A/W) — none. 305mm (12") at top recommended for service • Countertop and wall mount models with integral icemaker (C/E25CT400A/W, C/E25HT400A/W, C/E50CT400A/W, C/E50HT400A/W) — 153mm (6") at top.
Fig. 1 – Rear connections, freestanding models access panel (19mm) 3/4" FPT drain (B) power cord 20mm (.8") (A) 10mm (3/8") push-in water inlet 267mm (10.5") 171mm (6.75") 800mm (31.5") 10mm (3/8") FPT condenser inlet location (D) (water-cooled only) 10mm (3/8") FPT condenser outlet location (E) (water-cooled only) 19mm (3/4") MPT icemaker drain location (C) (water-cooled only) 384mm (15.125") 259mm (10.25") 79mm (3.125") 79mm (3.
Installing countertop dispensers Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting icemaker to protect hands from sheet metal edges. ! 1. Position dispenser in desired location, mark dispenser outline on counter and remove dispenser. 2. Drill four 10mm (3/8") holes in counter (Fig. 2) to anchor dispenser to counter. Note: Follett countertop dispensers can have any or all utilities run directly through counter or out rear of dispenser.
Fig. 4 – Rear connections, countertop models with integral icemakers 6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser. 7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box. 8. Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear dispenser panel.
Installing wall mount dispensers 1. Install supplied wall bracket with six 10 mm (3/8") diameter fasteners as shown in Fig. 7. Note: Three holes are available at each fastening site to allow capture of studs/support within wall. Steps 2 - 3 are required for models with integral icemaker only (C/E25HT400A/W and C/E50HT400A/W). 2. For models with integral icemaker, use straight edge to position filler strip flush with top edge of wall bracket. 3. Fasten filler strip to wall as shown in Fig. 8. 4.
8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers using Satellite-fill icemakers, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser. 9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8" FPT fitting on utility flange at bottom of dispenser (Fig. 3G). 10. Connect and run a dedicated drain line from 3/4" drain tube to wall or floor drain.
Installing Satellite-fill icemakers (models C/E25CR400A/W, C/E50CR400A/W, C/E25HR400A/W, C/E50HR400A/W) ! See Icemaker Installation Manual (form #00124453) for critical installation instructions for remote icemakers. Failure to comply with these instructions will result in poor performance and void warranty. 1. Install Satellite-fill icemaker following instructions in icemaker manual. 2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out (Fig.
Installing top mount icemakers (models C/E25CT400A/W, C/E50CT400A/W, C/E25HT400A/W, C/E50HT400A/W) ! Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter. Use gloves when lifting icemaker to protect hands from sheet metal edges. 1. On dispensers equipped with topmounted, water-cooled icemakers, feed condenser supply and drain lines from back through utility knock-out (Fig. 4F) or through counter, as appropriate. Connect condenser supply line to inlet fitting (Fig.
Fig. 11 – Ice transport tube and bin thermostat capillary tube mounting units with top mounted icemakers capillary tube 19mm (.75") Hand bend cap tube end to approx.
User information How the dispenser works Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 181kg (400lb)/day icemaker located in the dispenser base, in the cabinet top or in a remote location up to 6m (20 ft) away. Ice produced is stored in the bin section of the dispenser. When the dispense lever is pushed, the wheel motor is energized, causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the container held below the chute.
Recommended weekly cleaning 1. Wash drain pan and grille with Solution A above. Rinse thoroughly. 2. Slowly pour solution of 237ml (8 oz) household bleach mixed with 3.8L (1gal) hot water into drain pan to help prevent algae growth in drain lines. If dispenser is a SensorSAFE unit: 3. Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover. 4. Clean lens using soft cloth and mild, non-abrasive cleaner. 5.
Service information Wiring diagrams How unit works — lever models The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is energized through the power and water dispense switches. The icemaker receives the bin signal through the normally closed bin thermostat and the bin signal switch. When the bin level thermostat is calling for ice, a 16V circuit is completed to the bin signal terminals on the icemaker circuit board.
How unit works — SensorSAFE models SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reflects off the container and is detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
Dispenser troubleshooting ! Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or attempting any repair or service to equipment. Before calling for service: • Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on • Check that congealed cubes are not causing a jam • Check that all drains are clear Symptom 1. Does not dispense ice. a. b. c. d. e. Possible cause Power switch off or faulty. Faulty dispense switch.
Troubleshooting SensorSAFE board and sensors Board guide LEDs, when illuminated, indicate the following: Terminals: L1 (incoming power, hot) L2 (neutral terminals) WTR (power terminal for water solenoid) SOL (power terminal for dispense gate solenoid) not used WM (power terminal for wheel motor) CLN (terminals for clean cycle switch) PWR (board power) CLN (cleaning, no dispensing cycle) ICE (ice dispensing activated) WTR (water dispensing activated) Problem: Does not dispense ice or water Action PWR Chec
Lens/sensor troubleshooting 1. Turn dispenser power switch off. 2. Remove splash panel. 3. Disconnect wires from output terminal(s) (WTR, WM) on board. 4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block clears retaining tab of panel. 5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner. 6.
Disassembly and replacement instructions Dispense chute removal 1. Remove dispenser front cover. 2. Slide plastic dispense chute cover up and out to remove. 3. Pull out four white plastic fasteners and remove dispense chute. Dispense wheel removal and installation Note: Models with top mount icemakers require removal of icemaker before removing wheel. 1. Remove all ice from storage area of dispenser. 2. Remove center thumbnut from dispense wheel. 3.
Ice transport tube replacement models C/E25FB400A/W, C/E50FB400A/W, C/E25CR400A/W, C/E50CR400A/W ! Correct installation of ice transport tube is critical to Satellite-fill icemaker performance. Replacement ice transport tubes for remote icemakers must be insulated and run continuously from icemaker to dispenser with no dips or bends with a radius of less than 153mm (6"). 1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit). 2.
Thermostat locations Thermostat locations – C/E25CT400A/W, C/E25HT400A/W, C/E50CT400A/W, C/E50HT400A/W ice deflector bracket assembly rubber grommet capillary tube capillary tube bin thermostat control box assembly hopper assembly control box assembly capillary tube 19mm (.75") Hand bend cap tube end to approx.
Replacement parts Dispenser exterior 7 6 2 2 4 9 3 1 5 Part # 502916 502917 502918 502919 502694 502681 501100 502682 502683 502688 502684 502699 502088 502298 502920 502685 00112854 502924 502923 502921 502268 502700 502922 502778 502701 00109728 502359 502816 502817 502945 502931 502930 502805 502925 10 8 Description Reference Cover, top front, 25 countertop (CT) & wall mount (HT) units 1 Cover, top front, 50 countertop (CT) & wall mount (HT) units 1 Cover, top front, 25 countertop units with Satell
Dispense chute and splash panel areas — lever models 7 2 13 4 10 8 14 12 11 1 6 5 15 9 3 16 Part # 502057 502356 502681 502359 Description Fastener, dispense chute bracket Tube, water station Cover, dispense chute Switch, dispense, ice, lever actuated (includes 501841) 502359 502247 502358 502689 502249 502927 Switch, dispense, water, lever actuated (includes 501841) Bracket, chute (includes fasteners 502057) Lever, dispense Chute and funnel, ice Chute, water Solenoid assembly, water (includes
Dispense chute and splash panel areas — SensorSAFE models 10 12 8 15 3 13 11 9 1 14 7 2 Part # 502057 502681 502689 502249 502247 502690 502695 502715 502927 502355 502356 502246 502262 502926 00122978 203611 5 4 6 Description Fastener, dispense chute bracket Cover, dispense chute (includes labels) Chute and funnel, ice Chute, water Bracket, chute (includes fasteners 502057) Lens, sensor Splash panel, units with drain pan (includes 2 of 502690) Splash panel, wall mount units w/o drain pan Solenoid
Electrical box (front view) – SensorSAFE models 1 3 Part # 500514 502209 502209 502915 2 Description Thermostat, bin level Switch, dispenser power Switch, icemaker bin signal Control board, SensorSAFE 220V 60Hz/230V 50Hz Clean switch, SensorSAFE Boot, clean switch 502359 501841 2 Reference 1 2 2 3 Not shown Not shown Wheel motor and drive system 3 8 7 5 4 3 2 6 7 1 1 Part # 501699 501026 501607 501619 502691 502692 501019 501024 500799 500637 502929 Description Wheel motor, 220V 60Hz/230V 50
Hopper components Top view – freestanding and Satellite-fill units Top View – All top mounted units 6 16 13 5 4.
Ice transport tubing 502522 502523 501176 502328 502329 502697 Ice transport tube (Satellite-fill units) 3m (10 ft) Ice transport tube (Satellite-fill units) 6m (20 ft) Ice transport tube insulation (Satellite-fill units only) - sold by the foot Ice transport tube assembly (50 freestanding (FB) units) Ice transport tube assembly (25 freestanding (FB) units) Ice transport tube assembly (top mount units) Not shown Not shown Not shown Not shown Not shown Not shown Chilled water components 1 3 2 4 5 Pa
801 Church Lane • PO Box D • Easton, PA 18044, USA (610) 252-7301 • Fax (610) 250-0696 • www.follettice.
