Warranty

Fontaine Faucets
Sink and Sink Accessory Warranty
WARRANTY OVERVIEW
Fontaine brand sinks and sink accessories carry a 1-year limited
warranty. Improper care and maintenance voids warranty. Customer
must present a dated, valid proof of purchase (payment receipt from
an authorized Fontaine reseller) to receive replacement parts covered
by the warranty. In some instances, the manufacturer may require a
digital picture and/or the physical product sent for inspection to verify
the defect. For items that are discontinued and no longer replaceable,
a pro-rated credit towards a purchase of another similar Fontaine
brand item will be issued.
WHO IS COVERED BY THE WARRANTY
The warranty extends to the original consumer purchaser only. The
warranty is not transferrable.
WHAT IS COVERED BY THE WARRANTY
Fontaine warrants this product against defects in material and
manufacturing workmanship. Fontaine will replace or repair, in whole
or in part, any product that proves defective because of improper
workmanship under normal installation, use, service and maintenance.
LENGTH OF WARRANTY
• Sinks and sink accessories installed in residential applications:
1 year
•
WHAT THE WARRANTY DOES NOT COVER
1. Conditions, malfunctions, or damage not resulting from defects
in material or manufacturing workmanship.
2. Conditions, malfunctions, or damage resulting from:
• normal wear and tear
• improper installation
• improper maintenance
• misuse
• neglect
• accident
• alteration
• the use of abrasive and/or caustic cleaning agents
• in home conditions such as excessive water pressure or
hard water build up
• Labor expenses for:
• installation of product
• de-installation of product for warranty service (including
proper packaging and shipping costs)
• reinstallation of product after warranty service
3. Parts and/or connected materials not manufactured by
Fontaine.
4.
TO OBTAIN WARRANTY PARTS AND SERVICE
Contact customer service at:
Fontaine Faucets / FSA Imports, Inc.
20372 Hermana Circle
Lake Forest, CA 92630
800.476.2950
[e-mail]
When requesting warranty replacement parts, you will need to
provide:
• a dated, valid proof of purchase (payment receipt from an
authorized Fontaine reseller)
• the specifi c part number(s) and/or part description to be
replaced.
In some cases,
a) Fontaine will require a digital picture of the part or product
to verify the defect.
b) Fontaine will require delivery of the part or product for
inspection of the defect.
Delivery of warranty replacement parts typically takes up to 10
business days. In some cases, replacement parts may not be readily
available and may take up to 4-6 weeks for delivery.
When requesting warranty service, you will need to provide:
• an approved Return Merchandise Authorization number
(RMA) issued by Customer Service
• a dated, valid proof of purchase (payment receipt from an
authorized Fontaine reseller)
• a description of the problem
• delivery of the product or defective part to:
FSA Imports, Inc
Attn: Technical Support
20372 Hermana Circle
Lake Forest CA 92630
Items must be properly and safely packed in such a manner to prevent
damage the part or product during shipment. For your safety, please
ship via insured carrier which employs package tracking.
After warranty service is completed, any repaired or replacement
parts/products will be return shipped via Standard Ground service to
the customer free of charge. Upgraded delivery is available for a fee.
Fontaine will not service received items when:
• The item is inspected and found to be not covered warranty.
• The item is inspected and found to be damaged during
shipment due to lack of proper packaging.
Return shipment of such products will be at the expense of the
customer.
For sinks or sink accessories that are discontinued and no longer
serviceable and/or replaceable, a pro-rated credit towards a
purchase of another similar Fontaine brand sink or sink accessory will
be issued.