Warranty

Forbo Limited Commercial Warranty
Allura & Allura Flex
v1.01 10/2019 Page 1
A. What Does Forbo Warrant?
Forbo Flooring, Inc. (“Forbo”) warrants to the original purchaser (“Purchaser”), or to the original End-User (“End-User”) identified in the purchase
agreement under which the flooring materials were purchased, if the conditions stated in Section C below are met, that:
(a) Allura, Allura Flex and the recommended Forbo adhesive will perform in accordance with the version of Forbo’s published Technical Data
Sheets in effect on the date of original purchase and
(b) Allura, Allura Flex and the recommended Forbo adhesive will be free from manufacturing defects.
B. How Long Does the Warranty Coverage Last?
This limited warranty extends for ten (10) years to the original Purchaser or End-User from the original purchase date from Forbo. For Allura Flex
applications where Forbo FST 1299 is used, all substrate and testing requirements listed on the latest version of Forbo’s published Technical Data Sheet
in effect on the date of original purchase must be documented and strictly followed. If the requirements outlined for Forbo FST 1299 is not met, there
will be no warranty on the adhesive.
C. In Order For The Warranty Coverage To Apply:
1. the substrate on which the material will be installed must be prepared in accordance with the ASTM industry recommendations and Forbo’s
published Installation Guide in effect on the date of original purchase,
2. the material must be installed in accordance with Forbo’s published Installation Guide in effect on the date of original purchase, using the
recommended Forbo adhesive, and
3. the material must be maintained and cared for in accordance with Forbo’s published Care Guidelines in effect on the date of original purchase.
D. What Will Forbo Do If The Conditions For Warranty Coverage Are NOT Met?
If all conditions for warranty coverage are not met, Forbo will only warrant the material to be free of manufacturing defects for five (5) years.
E. What Should You Do If You Believe Forbo Flooring Products Have Failed To Conform With The Warranty?
1. As soon as possible after you discover a problem, but in any case no later than thirty (30) days after you discover a problem, and before any action
is taken to change the condition of the affected floors, send your warranty claim to Forbo via Federal Express, UPS, or U.S. mail, with tracking and
delivery confirmation, or via email and confirming telephone call, addressed as follows:
Forbo Flooring, Inc.
Attn: Product Support & Education Services / WARRANTY CLAIM
18 Maplewood Drive
Hazleton, Pennsylvania 18202
[e-mail]
570-459-0771
2. The claim should include all of the following:
(a) your name and address, and both email and telephone contact information that Forbo can use to contact you about your claim,
(b) the location at which the floors were installed, the name of the company that sold you the flooring, the name of the installer, the date of
installation, and the size of the installation,
(c) documentation of all pre-installation test results including but not limited to in-situ relative humidity testing, calcium chloride testing, pH
testing, adhesive mat bond testing, and substrate porosity testing,
(d) photographs you have taken of the conditions, if any,
(e) the date on which you discovered the damage, and
(f) a reasonable description of the type, extent, and location of the damage.
F. What Will Forbo Do In Response To A Warranty Claim?
1. Forbo will contact you to confirm receipt of your claim and schedule a time for its representative to inspect and document the claimed warranty
defect, and to perform testing if Forbo decides that testing is necessary to determine whether the conditions in Section C have been met and
whether a warranty defect has occurred. It is a condition of Forbo’s duty to remedy a warranty defect that you promptly permit Forbo to carry
out an inspection and perform the testing that Forbo determines is appropriate.
2. If Forbo confirms that a warranty defect has occurred, that the warranty claim was submitted within one (1) year after the original purchase date,
and that the defect was not discovered or reasonably discoverable by visual inspection before the flooring was installed, Forbo will, at its option,
either:
(a) deliver to the Purchaser/End-User, free of charge, flooring material of the same kind as was originally purchased, or of a similar kind and
quality to allow for replacement of the defective originally purchased flooring material, and reimburse the Purchaser/End-User for the
reasonably documented costs of installing the replacement flooring material (but not the cost of removing or disposing of the defective
flooring material) or
(b) refund the original purchase price paid to Forbo for the flooring products and materials.