Warranty Guide

Forbo Limited Lifetime Residential Warranty
v1.00 12/2016 Page 2
F. What Will Forbo Do In Response To A Warranty Claim?
1. Forbo will contact you to confirm receipt of your claim and schedule a time for its representative to inspect and document the claimed warranty
defect, and if Forbo decides that testing is necessary, perform testing to determine whether the conditions in Section C have been met and
whether a warranty defect has occurred. It is a condition of Forbo’s duty to remedy a warranty defect that you promptly permit Forbo to carry
out an inspection and perform the testing that Forbo determines is appropriate.
2. If Forbo confirms that a warranty defect has occurred, that the warranty claim was submitted within one (1) year after the original purchase date,
and that the defect was not discovered or reasonably discoverable by visual inspection before the flooring was installed, Forbo will, at its option,
either:
(a) deliver to the Purchaser/End-User, free of charge, flooring material of the same kind as was originally purchased, or of a similar kind and
quality to allow for replacement of the defective originally purchased flooring material, and reimburse the Purchaser/End-User for the
reasonably documented costs of installing the replacement flooring material (but not the cost of removing or disposing of the defective
flooring material) or
(b) refund the original purchase price paid to Forbo for the flooring products and materials.
3. If Forbo confirms that a warranty defect has occurred, but the conditions in Section F.2 are not met, Forbo will, at its option, either:
(a) deliver to the Purchaser/End-User, free of charge, flooring material of the same kind as was originally purchased, or of a similar kind and
quality to allow for replacement of the defective originally purchased flooring material at the Purchaser’s/End-User’s own cost or
(b) refund the original purchase price paid to Forbo for the flooring products and materials.
G. What Does This Warranty NOT Cover?
1. This Limited Warranty does NOT cover material which has not been installed, cleaned or otherwise maintained in accordance with Forbo’s
published guidelines in effect on the date of original purchase.
2. This Limited Warranty does NOT cover damage to flooring materials caused by anything other than the failure of the flooring product to perform
in accordance with the Limited Warranty.
3. This Limited Warranty does NOT cover flooring material which has been subjected to misuse, neglect, accident, or abuse, undue or excessive
wear, conditions of use other than those defined as normal. This includes but is not limited to sliding heavy objects such as furniture or
appliances, dropping heavy or sharp objects, burns, cuts, tears, scratches, scuffs, fire, flooding, rain, storms, hot items dropped or placed on the
floor, damage caused from pets, indentation damage from high heels, spikes or cleated shoes, damage due to rolling loads, improperly castered
chairs or failure to use recommended floor protectors and the like. The Forbo Technical Data Sheet and Forbo Product Application Chart define
normal use.
4. This Limited Warranty does NOT cover damage, discoloration or stains including those due to exposure of the flooring material to asphalt,
driveway sealer, adhesives, carpet dyes, or floor care products other than those recommended by Forbo.
5. This Limited Warranty does NOT cover damage due to extended direct exposure to sunlight, moisture, acid or alkaline substances, hydrostatic
pressure damage from the subfloor, mold or mildew, installation over insufficient substrates, or differences in color between samples or
photographs and the actual flooring.
6. This Limited Warranty does NOT cover dissatisfaction due to improper installation or cleaning; the loss of gloss, scratches, damage or buildup of
dulling film caused by a lack of proper cleaning.
7. This Limited Warranty does NOT cover obvious physical defects existing at the time of installation or any construction related damages.
8. This Limited Warranty does NOT cover gaps existing at the time of installation. (Marmoleum® Click only: Forbo does warrant that Marmoleum®
Click will not develop gaps or obvious visible defects. However, the joints must lock together tightly without gaps during installation. Should
there be a gap or obvious physical defect at the time of installation, the flooring should not be installed.)
9. This Limited Warranty does NOT cover claims regarding Drying Room Yellowing / Ambering of Marmoleum®. While Marmoleum® and linoleum
products are maturing in the drying stoves, a yellow cast, called “drying room yellowing” or “ambering” may appear on the surface. This yellow
cast is caused by the oxidation of linseed oil and is TEMPORARY. It occurs intermittently and with varying intensity. It is most noticeable on blue
and grey shades of material. When the material is exposed to light, the drying room yellowing will disappear. The process may take as little as a
few hours in bright sunlight or longer with artificial light. Because this is a natural occurrence in the product, there is no set time frame for the
yellowing to disappear. This is not a material defect. In regards to floor care, applying finish to the material before the drying room yellowing
disappears will make no difference; it will still disappear with exposure to light.