. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, Ford recommends that you take your car or light truck to your selling dealer, who wants to ensure that you continue to be satisfied with your vehicle. You may, however, take your vehicle to any authorized Ford or Mercury dealership for warranty repairs.
. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance, on the inside front cover of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes; for details, see Dispute Settlement Board (page 28).
WHO PAYS FOR WARRANTY REPAIRS? You will not be charged for warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion or Emissions Coverage. Some states may require a tax on all or a portion of warranty repairs. Where state law requires, the tax must be paid by you, the owner of the vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty.
3. The new vehicle limited warranty for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Ford neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your coverage under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER 3/36,000 SAFETY RESTRAINT SYSTEM 5/50,000 CORROSION 7.
During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on page 5. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford.
workmanship for five years after the Warranty Start Date or 100,000 miles, whichever occurs first. After the end of the Bumper to Bumper Coverage period (three years or 36,000 miles, whichever occurs first), you must pay a $100 deductible for each repair visit.
Damage Caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of paint, trim and appearance items that result from use and/or exposure to the elements.
• engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are installed by body builders or manufacturers other than Ford • vehicle’s built with titles that specify “dismantled”, “fire”, “flood”, “junk”, “rebuilt”, “reconstructed”, or “salvaged” • converted ambulances that are not equipped with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30).
4. In addition ... TIRES The tire manufacturer provides you with a separate warranty. You will find your tire warranty with the owner literature supplied with your new vehicle. If a tire is damaged during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will replace the tire. ROADSIDE SERVICE (UNITED STATES, PUERTO RICO AND U.S.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford provides, in compliance with Federal requirements.
Emissions Defect Warranty Coverage Under the Emissions Defect Warranty, Ford provides coverage for up to three years or 36,000 miles (whichever occurs first). There is an extension of the federal requirement that calls for coverage of two years/24,000 miles (whichever occurs first). During this coverage period, Ford warrants that: • your vehicle is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. EPA.
• Your vehicle fails to conform, during the warranty coverage period or two years or 24,000 miles (whichever occurs first), to the applicable national EPA standards. • You are subject to a penalty or sanction under local, state or federal law because your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to use your vehicle). • Your vehicle has not been tampered with, misused or abused.
• Fuel Filler Cap and Neck Restrictor • Fuel Injection System • Fuel Injector Supply Manifold • Fuel Sensor (1) • Fuel Tank (Gasoline Only) • Fuel Tank Pressure Control Valve (1) • Fuel Vapor Storage Canister, Liquid Separator and Associated Parts • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL) System • PCV System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pum
first replacement time that is specified in your Owner Guide and the Service Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford or Mercury dealer maintains a complete list of parts covered by emissions warranties. For more details about the specific parts covered by the Emissions Defect Warranty, contact your dealer.
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your coverage under the emissions control warranty that Ford provides to owners of vehicle certifies for sale in California or in a other state that adopts California’s emissions standards and warranty regulations. There are four warranties: • Short-Term Defects Warranty (vehicles of 14,000 lbs. and under) • Long-Term Defects Warranty (vehicles of 14,000 lbs.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle meets both of the following requirements: 1. is certified for sale in California, as indicated on the Vehicle Emissions Control Information label; 2. is registered in California or other state adopting both the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997–model vehicle.
1. If an emissions-related part listed on with coverage for seven years or 70,000 miles is defective, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For five years or 50,000 miles (gasoline powered engines and vehicle) or five years or 100,000 miles (diesel powered engines and vehicles) (whichever occurs first): 1.
WHAT IS COVERED? • This coverage applies to vehicle with a GVWR* of 14,000 pounds or less: If any emission-related part on your vehicle is defective, Ford will repair or replace the part for up to three years or 50,000 miles (whichever occurs first), under the short-term Defects Warranty.
• Cold Start Enrichment System • Cold Start Fuel Injector (2) • Controls for Deceleration • Distributor Assembly • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System (1) • Fuel Injector Supply Manifold • Fuel Sensor (2) • Fuel Tank (Gasoline Only) • Fuel Tank Pre
• Turbocharger Assembly • TWC Air Control Valve • Volume Air Flow Sensor (1) Coverage for diesel engines is for five years or 100,000 years. (2) Flex Fuel Vehicle only. Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts. connectors, gasoline fuel lines and wiring harnesses that are used with components on the List of Parts.
WHAT IS NOT COVERED? Ford may deny you warranty coverage if your vehicle or a part failed because of abuse, neglect, improper maintenance, unapproved modifications or any items included in What Is Not Covered?, (page 5).
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Ford or Mercury dealer as soon as possible after it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has filed the test. Your dealer will decide whether the repair is covered by the warranty.
manufacturer’s suggested retail price for all warranted parts that are replaced; and (b) the labor charges (based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your vehicle, you may choose to use non-Ford parts. If you decide to use non-Ford parts.
If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you believe to be violations of the terms of this warranty, you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W. Washington, D.C.
8. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS This warranty applies only to light trucks over 10,000 pounds Gross Vehicle Weight Rating. If you own this type of light truck, and you have not bought it for resale, this warranty gives you specific legal rights. If you have bought this truck as a previously owned vehicle you have these legal rights also.
9. Ford extended service plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new car or light truck by buying a Ford Extended Service Plan (Ford ESP). Ford ESP is the only extended service program with the Ford name on it and the only service contract backed by Ford Motor Company. Ford ESP is an optional service contract, backed and administered by Ford.
10. Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the outlined on the inside cover of this booklet.
11. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle. (This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state’s law).
12. Important information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements).