2015 Model Year Ford Hybrid Car and Electric Vehicle Warranty Guide fordowner.com ford.ca May 2014 Second Printing Warranty Guide Hybrid/Electric Litho in U.S.A.
Your satisfaction is our #1 goal. If you have any questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 4 3.
What Is Not Covered? 20 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 21 Quick Reference: Emissions Warranty Coverage 21 Explanation Of California Emissions Warranties 23 What Is Covered? 26 What Is Not Covered? 29 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 30 8. FORD EXTENDED SERVICE PLAN 33 9. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 34 10.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program, page 34 or call 1-800-955-5100.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner’s Manual will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Owner’s Manual.
DO WARRANTIES APPLY IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S. Federalized Territories, or Canada.
3. The New Vehicle Limited Warranty for your 2015-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties.
You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties.
You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state ‘‘Lemon Law’’, you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’.
For more details on coverage, see: ➡ What is Covered? (pages 8-10) ➡ What is Not Covered? (pages 11-14) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state.
Nothing in this warranty should be construed as requiring defective parts to be replaced with parts of a different type or design than the original part, so long as the vehicle functions properly with the replacement part. Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any defect covered by this warranty. In certain instances, Ford may authorize repairs at other than Ford dealer facilities.
Normal tire wear or damage is not reimbursable. See page 13 for details of what is not covered. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle’s Powertrain components are covered for five years or 60,000 miles, whichever occurs first.
(4) Your vehicle’s unique hybrid / electric components are covered during the Hybrid / Electric Unique Component Coverage, which lasts for eight years or 100,000 miles, whichever occurs first.
Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any damage caused by: • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than
Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner’s Manual.
Other Items or Conditions Not Covered The New Vehicle Limited Warranty does not cover: • high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your vehicle’s battery must be maintained in the event the vehicle is not driven or is stored for an extended period of time • The Lithium-ion battery (EV battery) will experience gradual capacity loss with time and use (similar to all lithium-ion batteries), which is considered normal wear and tear.
4. In addition ... ROADSIDE SERVICE ASSISTANCE Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurrences in a 12-month period up to 2 gal.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
EMISSIONS DEFECTS WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA). • your vehicle or engine is free from emissions-related defects in factory-supplied materials or workmanship, which are defects that could prevent the vehicle or engine from conforming with applicable EPA regulations.
• You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to use your vehicle.) • Your vehicle has not been tampered with, misused, or abused.
• • • • • Fuel Fuel Fuel Fuel Fuel • • • • • • High Voltage Battery HVAC Controller (Plug-in Hybrid vehicles only) Ignition Coil and/or Control Module Intake Manifold Inverter System Controller (Plug-in Hybrid vehicles only) Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System Filler Door Sensor (Plug-in Hybrid vehicles only) Filler Tube and Seal Injection System Injector Supply Manifold Tank • Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only) • PCV System and Oil Filler Cap •
Important Information About List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above.
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emissions warranty Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to Federal Emissions warranties (page 16). STANDARD EMISSIONS DEFECTS WARRANTY FOR VEHICLES WITH GVWR* OF 14,000 LBS.
Vehicles Eligible for Standard California Emission Warranty Coverage Standard California emission warranty coverage applies if your vehicle meets the following two requirements: • Your vehicle is registered in a state* that has adopted and is enforcing California emission warranty regulations applicable for your vehicle at the time of repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label.
For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties (pages 23-29) ➡ Performance Warranty (pages 23-24) ➡ What Is Covered? (pages 26-29) ➡ What Is Not Covered? (page 29) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2015-model vehicle.
For 7 years or 70,000 miles (whichever first occurs): 1. If an emissions-related part listed on page 28 with coverage for 7 years or 70,000 miles is defective, or if its failure causes your vehicle to fail a smog check inspection, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. For Vehicles Eligible for California AT PZEV Emission Warranty Coverage Except as noted below, for 15 years or 150,000 miles (whichever first occurs): 1.
If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you believe to be violations of the terms of this warranty, you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division 9528 Telstar Avenue El Monte, California 91731-2990 25
WHAT IS COVERED? The parts on the following list are covered by the Standard California Defects Warranties and AT PZEV Defects Warranties.
• • • • • Spark Control Components Spark Plugs and Ignition Wires Thermostat Throttle Body Assembly (MFI) Transmission Assembly (Plug-in Hybrid vehicles only) • Transmission Auxiliary Oil Pump (Plug-in Hybrid vehicles only) • Transmission Fluid Temperature Sensor (Plug-in Hybrid vehicles only) • Vacuum Distribution System * Includes hardware and emission related software changes only 27
(1) (2) (3) (4) 28 2.
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner’s Manual.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
Ford will reimburse you for the cost of these warranty repairs including diagnosis, if you take the part(s) that are replaced and the repair receipt(s) to a Ford Motor Company dealer. The reimbursement shall not exceed Ford’s suggested retail price for the warranted parts that are replaced and labor charges based on Ford’s recommended time allowance for the warranty repair and the geographically appropriate hourly rate.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have the right to deny you warranty coverage. To have repairs made under this warranty, you may have to show that you have followed Ford’s instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner’s Manual . Be sure to save your service receipts and to keep accurate records of all maintenance work.
8. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company).
9. The Better Business Bureau (BBB) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration.
10. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
